12 Ways to Keep Customers Happy

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from "Bootstrapping Your Business" pp 195-196 by Greg Gianforte and Marcus Gibson

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12 Ways To Keep Customers Happy

#1 Tackle problems quickly
#2 Keep your word
#3 Ignore the 2-3% of humanity who are simply impossible
#4 Ingrain the process of listening to customers from day one
#5 Become a trusted adviser and provide proactive service
#6 Learn to manage expectations
#7 Set up a survey to monitor customer satisfaction
#8 Acknowledge feedback
-Customer testimonials are absolutely vital
#9 Monitor your customers use of your product
#10 Ask customers for a love letter
-"What has my product done for you?"
#11 Treasure your earliest customers
#12 Inaugurate a regular customer event

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#customers #happy #service #ways

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