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Is there any rule for WSO that the op must refund if requested

by faisalmaximus
20 replies
Today a warrior said me that there is a rule for WSO, that if the customer want a refund the seller is bound to issue the refund. I went through the rules, but didn't get anything like this. Now I am afraid if I missed something. Can anyone please help me, is such rule really available ?
#refund #requested #rule #wso
  • Profile picture of the author Andy Fletcher
    The WSO board is just an ad. The seller can set whatever refund policy they want, as long as it complies with the law in their country.
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  • Profile picture of the author GarrieWilson
    I'm pretty sure you just have to be clear in the WSO if refunds will or will not be given and the circumstances.

    Garrie
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    • Profile picture of the author The Great Gordino
      If you offer a refund in your WSO, then you need to honour it.

      If you don't, then that's a whole different kettle of fish, but generally quickest easiest solution is to give refund and move on. That does depend on all kind of circumstances though.

      Cheers,
      Gordon
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      • Profile picture of the author faisalmaximus
        Originally Posted by The Great Gordino View Post

        If you offer a refund in your WSO, then you need to honour it.

        If you don't, then that's a whole different kettle of fish, but generally quickest easiest solution is to give refund and move on. That does depend on all kind of circumstances though.

        Cheers,
        Gordon
        There are always some dishonest people, who buy something and before buying make their mind for refund. Only God can change their mindset, they should know honesty is the best policy !!!
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  • Profile picture of the author RexMapes
    I personally feel if you do not intend to offer refunds then a "no refund" statement should be on the sales page. Not required but saves a lot of misunderstandings later.

    As far as having to provide a refund...if you have implied in any way refunds are available or used the term guarantee in your sales info, then I think you are morally and probably legally bound to provide one.
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  • Profile picture of the author Michael Oksa
    You only need to follow the refund policy as stated in your WSO. If you say you will give refunds, then just do it. If you say you won't give refunds, then don't.

    However, you also need to make sure that you are delivering on any promises made in your WSO sales copy too, whether you are offering a refund or not.

    All the best,
    Michael
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    • Profile picture of the author The Great Gordino
      Originally Posted by faisalmaximus View Post

      There are always some dishonest people, who buy something and before buying make their mind for refund. Only God can change their mindset, they should know honesty is the best policy !!!
      That's true, but you they will never be your customers anyway, so refund them and move on. Not offering a guarantee will probably cost you more in the long term.

      Originally Posted by Michael Oksa View Post

      However, you also need to make sure that you are delivering on any promises made in your WSO sales copy too, whether you are offering a refund or not.

      All the best,
      Michael
      That's the whole different kettle of fish I mentioned, because if you're clearly not offering what you say you will, then you will get hit with refund requests whether you offer it or not, at which point you need to rethink the whole product...
      Cheers,
      Gordon
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      • Profile picture of the author Paul Myers
        [form="you" mode="generic"]

        It's mostly been covered. If you offer a refund policy, you have to honor it. If you don't have one stated in the ad, that situation is between you and the customer. Your belief that someone [is a serial refunder/already planned to refund before they ordered] is irrelevant. You have no way of proving it, and we don't either.

        Failure to deliver what you promised is another issue entirely. In that case, you either refund all customers who didn't get what was promised, or you go away.


        Paul
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  • Profile picture of the author faisalmaximus
    Ok, thanks everyone for your comments. What I learned is, there should be stated clearly about refund policy. In this way no misunderstanding will take place.
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  • Profile picture of the author HelpingYouBeAnExpert
    People are not entitled to refunds by default I'm sure we will be forced one day to do it but it's wrong and I'm sure it will happen.
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  • Profile picture of the author Vlad Romanov
    I'm not 100% sure what the law is for cyber/virtual products, but I know for a fact that in Quebec (where I live) if you purchase a physical good, you can get it refunded within 14 days without any questions as long as the good was not damaged. The merchant can write any kind of policies that he does not do any refunds, he still has to reimburse me or risk getting sued if he is reported to the law. For obvious reasons the law regarding music, CDs, games, is more complex.

    That being said in the IM business I think you should always offer the refund; the buyer will be more confident in purchasing and/or trying out your product the next time because he saw you refunded him. Not everyone is looking to just "steal" your product by getting a refund and those who are will do it anyway....

    Good luck,
    Vlad
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  • Profile picture of the author GarrieWilson
    If you don't have one stated in the ad, that situation is between you and the customer.
    But where I live and most people in the USA a refund is implied as money back unless stated otherwise. So...

    If you don't clearly say "no refunds" then you are saying you will give refunds. Legally.

    IMHO WSOs should require refund terms be stated - clearly.

    I know. I know. You will say we should ask before we buy but we aren't conditioned to ask since it's not a requirement in the offline retail world.

    Garrie
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    • Profile picture of the author kindsvater
      Originally Posted by GarrieWilson View Post

      But where I live and most people in the USA a refund is implied as money back unless stated otherwise. So...

      If you don't clearly say "no refunds" then you are saying you will give refunds. Legally
      Odd, I live in the USA and our rule is the opposite. Offering a refund is an additional term in a contract. Unless stated, or required by law, it does not exist.

      The reason you want that to be law is otherwise what is "implied" can depend on the buyer. As a seller, do you want your business terms to be dictated by whatever interesting person is buying your product?

      For instance, how long is your refund period? What if someone lost their receipt / account / email - but clearly has the product? What is the payment method for the refund? Does the refund include fees? Who pays for return shipping? Is there a restocking fee? What if the product was a consumable (eg food)? What if the service was ongoing (phone, cable) can you quit and demand a refund for the last couple years?

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      • Profile picture of the author GarrieWilson
        Originally Posted by kindsvater View Post

        Odd, I live in the USA and our rule is the opposite. Offering a refund is an additional term in a contract. Unless stated, or required by law, it does not exist.

        The reason you want that to be law is otherwise what is "implied" can depend on the buyer. As a seller, do you want your business terms to be dictated by whatever interesting person is buying your product?

        For instance, how long is your refund period? What if someone lost their receipt / account / email - but clearly has the product? What is the payment method for the refund? Does the refund include fees? Who pays for return shipping? Is there a restocking fee? What if the product was a consumable (eg food)? What if the service was ongoing (phone, cable) can you quit and demand a refund for the last couple years?

        .
        For an attorney from CA, you should know:

        Refund Policies | State of California - Department of Justice - Kamala D. Harris Attorney General

        California Civil Code section 1723

        Every state has similiar law. Thats why I said it depends on the location.

        I'm in the US.

        The UK, CANADA and most modern countries have such laws.
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  • Profile picture of the author sbucciarel
    Banned
    Originally Posted by faisalmaximus View Post

    Today a warrior said me that there is a rule for WSO, that if the customer want a refund the seller is bound to issue the refund. I went through the rules, but didn't get anything like this. Now I am afraid if I missed something. Can anyone please help me, is such rule really available ?
    You only have to honor a refund request if you have a stated refund policy on your WSO. If you do not have one, or state that you do not refund, then no ... you don't have to refund.
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    • Profile picture of the author Paul Myers
      Garrie,
      If you don't clearly say "no refunds" then you are saying you will give refunds. Legally.
      Cite, please? I've never heard that.

      I should point out, by the way, that we're not talking about the law when we state policy here. Just that we won't get involved at all if the product is delivered and a person who hasn't offered a refund policy refuses to give refunds.

      Way too many jurisdictions involved to even think about believing we know all the legal ends of the issue. But, if you state a refund policy and don't honor it, THAT we can act on. Not much more than closing an ad and/or a seller's account, but it's something.


      Paul
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      • Profile picture of the author GarrieWilson
        Originally Posted by Paul Myers View Post

        Garrie,Cite, please? I've never heard that.
        Every state has different rules. Sometimes it's listed under implied warranties for merchantability.

        Refund Policies | State of California - Department of Justice - Kamala D. Harris Attorney General

        That's Just CAs law but all stats have similiar laws. I use to get refunds from movies and games (crappy ones) because the return policy wasn't shown.


        I should point out, by the way, that we're not talking about the law when we state policy here. Just that we won't get involved at all if the product is delivered and a person who hasn't offered a refund policy refuses to give refunds.
        I know but since you told the person "if it wasn't listed..." didnt want people to think the buyer wasnt entitled.

        Way too many jurisdictions involved to even think about believing we know all the legal ends of the issue. But, if you state a refund policy and don't honor it, THAT we can act on. Not much more than closing an ad and/or a seller's account, but it's something.
        I know.

        Garrie
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  • Profile picture of the author Paul Myers
    Garrie,

    That looks like it only applies to physical products. I suspect it would only apply to transactions entirely within the state of California, too.

    Usual caveat: I'm not a lawyer (he said, redundantly).


    Paul

    PS: Thanks. Nice to see someone able to at least offer real cites for a claim regarding the law. That doesn't happen much online...
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    • Profile picture of the author GarrieWilson
      Originally Posted by Paul Myers View Post

      That looks like it only applies to physical products. I suspect it would only apply to transactions entirely within the state of California, too.
      Thats the thing. It doesnt say physical BUT uses words like "store" register, etc. I wouldn't assume it doesnt cover digital.

      As to entirely in CA, they are funny people. Remember all the privacy issues the enforced on merchants/sites from other states? Wouldn't surprise me if their consumer protection tried it with this too. At some point.

      Could just be if the seller is in CA too.

      IL, my state, has a simliar law so when I dont mention a refund policy I refund when asked.

      Usual caveat: I'm not a lawyer (he said, redundantly).
      Ditto. I just like talking about it.

      PS: Thanks. Nice to see someone able to at least offer real cites for a claim regarding the law. That doesn't happen much online...
      Welcome. I should have to start with.

      Garrie
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