Where to employ people in live chat?

8 replies
Hi,

We have just built a site that are targeting Europe and America, and I would like to deploy a live chat session for answering customer inquiries and do customer service.

We don't have a budget to employ a full time staff and I also don't think there will be much inquiries in the beginning. Anyone withe experience that we can outsource?

How to you manage them (Cause really do care customer experience)?

Million thanks!

Ringo
#chat #employ #live #people
  • Profile picture of the author mikefrommaine
    If you're going to be answering the questions you can do it for free with Olark | Live chat with your customers for sales and support . I use it on my site and it works great.
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  • Profile picture of the author ArielT
    I think at the beginning no live chat and emain support instead
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  • Profile picture of the author wordpressmania
    Originally Posted by ringoli View Post

    Hi,

    We have just built a site that are targeting Europe and America, and I would like to deploy a live chat session for answering customer inquiries and do customer service.

    We don't have a budget to employ a full time staff and I also don't think there will be much inquiries in the beginning. Anyone withe experience that we can outsource?

    How to you manage them (Cause really do care customer experience)?

    Million thanks!

    Ringo
    Try oDesk you will find someone who will be working within your budget.... Be sure about their English skill before hiring them

    Good luck
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  • Profile picture of the author eugenedm
    You can check out freelancer.com, elance, craigslist and best jobs to look for people who can work for you as customer service (live chat or even email support).
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    WARNING: A 50 Million Dollar Man Taught Me His Secret... Which Resulted 6,000 Sign-ups on My Email List.

    "It's easier than you think..."

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  • Profile picture of the author aksports2003
    We have seen a lot of sites using Chatwing for live social support. Social support is interesting because it does not require the site admin to be there. Instead other users help answering questions and you can still chime in when your free. Bookmarking the chat as an app icon on your phone is helpful also, so you can answer and chat on the go from anywhere.

    Meebo me live support was a pretty good live chat solution until google bought them.
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  • Profile picture of the author sarahjohs
    Originally Posted by ringoli View Post

    Hi,

    We have just built a site that are targeting Europe and America, and I would like to deploy a live chat session for answering customer inquiries and do customer service.

    We don't have a budget to employ a full time staff and I also don't think there will be much inquiries in the beginning. Anyone withe experience that we can outsource?

    How to you manage them (Cause really do care customer experience)?

    Million thanks!

    Ringo

    If you're in need of outsourcing your customer support/service, you have to look in for the reliable support. This is because they're the ones who are about to handle your long time customers instead of you. In such cases, you do have to analyze various service providers who are worth enough to assist your business.

    In such cases, you can check in with the outsourcing providers like Integracustomersupport, etc. This is because, i'm quite sure that you can avail a better solution in outsourcing customer support.
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  • Profile picture of the author keerthika
    Hi,

    Don't worry we provide online live chat software freely.You can easily download the software and use in your site for geeting your customer queries.There are number of features are provided in live chat like chat theme can be set, sound option, polling time can be noticed.Before downloading the software you can make use of our demo in the site phponlinechat.com/demo.php
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  • Profile picture of the author onlineprintdesign
    It is nice post thank you for sharing There are so many software and browser available for live chat.Thank you
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