by kb24
17 replies
Obviosly building a relatioship with your subscribers is important. And if you do respond back to them if they have a question or questions you build that trust even more. How do you deal with responding to e-mails? If you have a list in the thousands how do you deal with it? I would think its a never ending battle.. I would like to be productive rather than respond to e-mail the majority of the day..
#building #list
  • Profile picture of the author paul nicholls
    i always respond to every single email that i get, but if i know that they are a subscriber i will make them a priority

    when i was starting out it used to drive me nuts when i used to spent 15 mins writing an email
    to a guy asking some questions without a response

    of course you do have to draw the line somewhere and if things are that hectic then take on some support staff

    responding to questions personally really does separate you from thousands of other marketers that simply just can`t be bothered to do it

    i usually spent around 20 mins per day just replying to questions both on the warrior forum and via email

    paul
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  • Maybe you could have an FAQ page set up for questions you get most common to prevent the same thing being asked over and over

    Another idea would be to have a "paid support" service. Users would pay $xx for unlimited access to your support forum. This way you would get a) less timewasters, b) using the money, hire some support staff.
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    • Profile picture of the author tedgichia
      Originally Posted by azdaboss View Post

      Maybe you could have an FAQ page set up for questions you get most common to prevent the same thing being asked over and over

      Another idea would be to have a "paid support" service. Users would pay for unlimited access to your support forum. This way you would get a) less timewasters, b) using the money, hire some support staff.
      Thanks mate. Those are great tips. Support forums work very well.
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    • Profile picture of the author Lisha5684
      Originally Posted by azdaboss View Post

      Maybe you could have an FAQ page set up for questions you get most common to prevent the same thing being asked over and over

      Another idea would be to have a "paid support" service. Users would pay for unlimited access to your support forum. This way you would get a) less timewasters, b) using the money, hire some support staff.
      I agree with creating a FAQ page. Everytime you answer a question in an email, add that to your FAQ page (it can be copy/pasted even). You can create an autoresponder message that lets people know you received their message, they are very important to you, and you will get back to them as soon as possible if the answer to their question is not in the FAQ page. But if they don't understand something in the FAQ, you should definitely elaborate to them personally. It is good to respond anyway and give them a link to the FAQ page if that's where their answer can be found. Write a short personal message and give them the link.
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      • Profile picture of the author cherishwealth
        It is good that they ask questions, means they are interested. I will answer them all, and of course, there are easier method to handle this as some already replied.

        best regards,
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        • Profile picture of the author HarrisAndrea
          What if you have a list in a niche that you are not expert. How are you going to answer questions in a such a situation when you don't have much experience about the niche?
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  • Profile picture of the author Trevor
    What you can do is hire a VA who understand what they are asking and have him/her answer the questions (Of course, not in the case when the questions are of personal nature, but other than that, why not outsource this and save up time in order to dedicate the time saved to more important things?)
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  • Profile picture of the author wordpressmania
    If your clients are potential you should reply them..... As a good service provider it is your job just like other day jobs.... Earning money is not easy if you are not more responsible... You will lose your clients...
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  • Profile picture of the author retsced
    Not everyone on your list is going to buy from you so it's very very VERY important that you reply to the ones who ask questions. These are the people who will most likely buy from you. Look at it as an investment, and an investment well worth your time. This is a no brainer..
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  • Profile picture of the author Clair Ryan
    If you are using wordpress, set up a support ticket system which I believe you can do via a Wordpress plugin. The subscriber can monitor the emails progress and it helps organise things for you.

    FAQ page is also a really good suggestion.
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    • Profile picture of the author Wade32
      Originally Posted by Clair Ryan View Post

      If you are using wordpress, set up a support ticket system which I believe you can do via a Wordpress plugin. The subscriber can monitor the emails progress and it helps organise things for you.

      FAQ page is also a really good suggestion.
      What is this plugin called?
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  • Profile picture of the author kb24
    I would like to hire someone but I want to be in control in what I do. I know its going to be impossible to keep up. Maybe I can read the e-mails and if I see a commen question or questions pop up I can e-mail everyone answering those questions.. I just don't wanna be rude or leave anyone hanging cause then they will unsubscribe..
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  • Profile picture of the author Nicole K
    Use a good help desk system through which you can reply to your subscribers and also have a FAQ based on the questions that they send.

    When you choose a help desk software choose one that has a pipe facility with which your subscribers can respond back to your response and not go through the help desk link again. I have tried it and all my subscribers appreciate it.A free one is Zen desk.

    Starting a forum is also a good idea especially if you have active members who will contribute to the Forum. You can use Forumpro which is the best free software even better than a few paid ones out there.
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  • Profile picture of the author Mena Jo
    Responding to emails is very important. It's just common courtesy and I'm a stickler for it.

    I actively encourage my list to contact me as I'm genuinely interested in helping them and learning how to improve my offering. Yep, it takes extra time out of the day but without my customers I wouldn't have a business.

    I don’t think I would ever want to outsource that because I enjoy getting emails and a personal response wins hands down every time.
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  • Profile picture of the author kb24
    I guess in the long run this is something that Im going to have to deal with. I don't mind responding to e-mails but the more subscribers I get obvuously more e-mails. I just want to maintain it to a minimum. (e-mail responses) Hiring a person won't really work I don't think.. they wouldn't really understand what Im doing or what I.M is all about..
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  • Profile picture of the author Randall Magwood
    I answer all emails that a customer may ask. Mainly they ask what they should be doing to see more sales immediately in their business, and most of the time (98%).... i give the same answer over and over again.
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  • Profile picture of the author fedor50
    If their subscribed to your list I would respond to their questions to build trust with your members. This will make you stand out
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