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Support Desk

by halfpoint
4 replies
Hey guys,

For those of you who have your own support desks.. I have a quick question.

When I look at sites with support desks installed, for example, Brad Callen's site, it gives you a drop down menu so you can select what your question is about.

It works fine for them as all their software/products are within the same field but if you have multiple products in completely unrelated niches wouldn't it look kind of unprofessional if the drop down menu read, "Acne cure", "Dog Training", "Weight Loss"?

I guess what I'm asking is, how do you manage all of your support within different niches? It makes sense to have all your support at the one place but I can't see how it would work with the above scenario.

Cheers
#desk #support
  • Profile picture of the author thinkrich
    Some support desks allow the visitor to choose a Department, then a sub-department from a different menu, so that the support staff (usually the site owner) know exactly what the visitor is pointing to.

    Here is an example of a good one of these
    Help Desk


    As long as you are able to address the issue, then there is not really a problem.
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  • Profile picture of the author jacktackett
    I use osticket on several websites - I would recommend having one for each niche. They're not hard to set up, and if you ever sell/change niches - that support site goes with it. Since osticket is free and runs most places, heck I even got it installed at GoDaddy!, I'd recommend thinking about that. You can still have all the internal emails go to one account, but this way each niche can have its own branded support site.
    just a thought.
    best,
    --Jack
    ps if you have some questions on installing it just drop me a PM.
    Signature
    Let's get Tim the kidney he needs!HELP Tim
    Mega Monster WSO for KimW http://ow.ly/4JdHm


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    • Profile picture of the author halfpoint
      Hmm, I'm not sure about Osticket.

      I really like the look of Kayako..

      I don't need one yet, but I'm just planning in advance. I would love to hear how some others deal with this..
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      • Profile picture of the author halfpoint
        I'm just bumping this in hope of some more responses..

        Cheers
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