How to handle a customer complaint when you drop prices after they bought earlier/higher?
I had a (single) customer complain about "I bought it a year ago at price x and now it's 20% cheaper during this sale you're running, so can I have a refund of the difference?". Now I don't issue cash refunds, though maybe a merchandise credit for the difference would be a thoughtful gesture.
When department stores put things on sale, especially say at least 3-6 months or more after an initial purchase, they don't issue merchandise credits or refunds to people who bought earlier, at higher prices; same with online retailers I've seen, or if I bought a television a year ago at price x and now it's on sale for a few hundred bucks less, I wouldn't complain about it. I've bought a lot of computer hardware and movies/dvds on amazon and other stuff that a year+ later is now priced a lot lower, and I would never complain about that -- it's a great deal at earlier pricing, as well as new sale pricing.
Any suggestions on handling those types of "you used to charge x and now it's on sale for y" complaints? Usually I never discount or put my offerings on sale (I add bonuses instead), this is one reason why. I'm very conscientious about customer service, so I want to do what's thoughtful for my customer; I know that it's wrong of him to ask for a cash refund difference for something he'd bought many months or in this case a full year ago, while I'm offering it on sale right now for a brief promo; so maybe issuing a merchandise credit to this person is a generous (too generous?) gesture. Thoughts? thanks...
Here are a few of our Blog's : Social Media Marketing Guide
Or if you Fancy a Holiday? - Holiday Guide
David
âUntil the 20th century, reality was everything humans could touch, smell, see and hear. Since the initial publication of the charged electromagnetic spectrum, humans learned that what they can touch, smell, see, and hearâ¦is less than one millionth of realityâ
~ Zig Ziglar
ChipFixx custom mixed auto touchup paint kits.
http://www.chipfixx.ca
Double Your Sales In 30 Days - Challenge
Double the impact of your email offers - Easy and Free to Do.
This Crash Course shows you how.
Johnkrone.com
"I LOVE The Song! The Vibe Is Positive And Firm!" - Kymani Marley. (Son of Bob Marley).
"Very High Quality!" Jeremy Harding - Manager / Producer. Sean Paul.
"They Are FANTASTIC!" - Willie Crawford.
What if they're not stars? What if they are holes poked in the top of a container so we can breath?
More Clicks, More Opt ins
LOWEST PRICE ON WF - Reviews Available
$1 Off NameSilo Domain Coupons:
SAVEABUCKDOMAINS & DOLLARDOMAINSAVINGS