GoDaddy $150 recovery charge for hosting? :(

One time Godaddy accused me of sending a spam email (to one of their own email boxes) and suspended 6 domains of mine. I had to pay $1,500 for a "cleanup". It was from a web directory to people with listings and had an unsubscribe button, so they were completely full of crap.

I tried fighting the charge with Amex, but they won. Cheap providers only exist with misleading low costs up front and then they make them up in many other ways. GoDaddy is one of the worst.

How much is the normal charge for your hosting? I really see no legitimate reason they can't provide you with either 1) a copy of your website or 2) FTP access long enough for you to grab a copy of your website.

If you PM me one of your URLS, I'll see if there's a way to 'scrape' the site back into existence from the Google cache.

I've always been pleased with Hostgator, myself - and they seem to be pretty popular among Warriors, in general. Their customer service is certainly good.

I think the things that really matter are (i) to register and host your domains in two different places, and (ii) to use only a well established host with the longest possible history of customer satisfaction (i.e. don't be lured by "special offers" into trying any new ones without a long record!).

Go with Hostgator - their customer service is 'next to none'.

In the beginning I would always forget to pay my hosting fee's and not once did they ever cut my sites off or do anything shady like GoDaddy have done to you.

As someone else said, you can get the text back from google cache without paying anything. Settings, plugins, themes - you can just reinstall those, if you really want.

Starting fresh is also good

Now you have so many options

after you pay them the fee?
Tell them to go and pound sand - seriously - that is incredibly unethical.

oops just saw you got it taken care of - good stuff - I would still move your sites if I were you though - GoDaddy is the last company I would use for web hosting.

Any host is going to charge a premium when you allow your domain to expire and then want it renewed after a time.

I've known someone who paid $160 and another who paid $80 to reclaim domains.

The common denominator is they didn't pay attention to business and failed to renew their domain names! A month or two later they discovered their error - and they paid for it.

I wouldn't expect a pass from any registrar if I ignore my own domain and let them expire. The hosting shouldn't have to provide you with a copy of your own website - you should have made a copy as backup.

If these websites are not making money - let them go and start over. If you want them back - pay the money and put your domain registrations on auto-renew.

I don't like GoDaddy - but this is not the registrar's fault. YOU didn't pay attention to your own business - you can't expect someone else to do it for you. Learn the lesson.

I know I'm repeating myself in this thread - but it's such a basic thing to renew domain names that it bears repeating. You made a mistake - no one else is at fault. Decide what to do and keep going.

Opps! Didn't see ure thread underneath, all it is is just to restore all the files on there server, which I have no doubt in my mind they still have and simply activate it. Sorry I was paying monthly for hosting I was on a 2 week holiday and it expired during that time.

I understand your desire to be safe. The link should take you to support.godaddy.com/support/?section=emailus&isc=smtwsup . You can type that URL in directly to make your ticket if you would like. I will just need the incident number to locate the ticket and waive the fee. Thanks.

James R
Go Daddy Social Media

Palmer - good to hear that the issue is resolved without you needing to pay the $150. This serves to show that apart from listening only through their own contact centres, it is important for organisations to use social media to monitor the chatter out there.

Nevertheless I would still move my hosting, if I were you. While I use Godaddy to domain registration, I use Hostgator for my hosting. I was made to understand that even within the cpanel, there are more options/services available if you host with Hostgator. My 2-cents worth...

Didn't see one positive reply during all the
time GDJames was working with you...

So, after this post and positive outcome
more ppl will be thinking a bit more positive
about GD...


p.s. Soon you'll be asked if you work for GD
and whether this whole thread was just for
GD publicity.

Yea never thought about that!

I would actually like to speak to James as well about my godaddy accounts. As a web developer and marketer I have sold Godaddy as my preferred hosting and domain registration company since 2000 to my customers and I have sold thousands of accounts for them with no commission I might add. Recently I was developing over the past year a new project that included 4 sites of my own. The hosting ran out in December 2013 and I spoke with their customer service rep who was kind enough to tell me how I coud consolidate and use a new type of hosting for their sites and save over $100 since I prepay by the year.

I paid for the next month just to keep my sites up and their account person emailed and I emailed him back and so did my husband, we even discussed migration to one of our other hosting account several times until we could be sure this was what we needed and their account person could speak with my husband about this. Well apparently in the middle of all this Godaddy deleted all my files which contained thousands of images taken in Thailand taken while writing an article for the kingdoms sustainable tourism head. All are now lost because in the middle of all this my lap top crashed and burned. Now I am out years of work, around $40,000 in travel and advertising and I have to say many tears. I called and got angry, I cried, I begged, I waited and I did all the prior things over again to no avail. I would have been happy to pay the $150 to restore them, but they say my files are totally gone. I don't believe that, in fact as a programmer I know it's not true and they coud pull them up but they won't even look for them. I am heart broken. Tomorrow I will be sending out a mass email to all 152 clients that I have referred to godaddy and I will et them know exactly what they did to a very loyal client. I promise you when each of them updates I will personally move them to hostgator.

I am still stunned.

Palmer9999,
The forum restrictions are preventing me from replying to your PMs. Need 40 more posts to be able too. I found the ticket, have waived the fee, and assigned it to our Advance Hosting Teams to get the restore going. They will be replying to you by email. Let me know if you need anything else.

James R.
Go Daddy Social Media