How do you remove your site from Trend Site Safety Center reporting a problem?

3 replies
My site is being flagged on Trend Micro Site Safety Center

as Dangerous.

There is nothing wrong with it as far as I can tell.

I completed the form for Re-Classify about 10 days ago, but have had no reply from Trend Micro.

Has anyone else experienced problems with Trend wrongly classifying their sites and how did you resolve it?
#center #problem #remove #reporting #safety #site #trend #trend micro
  • Profile picture of the author WillR
    Chris,

    It's not so much Trend Micro 'wrongly' classifying sites. When they get a certain amount of users reporting your site, that's when they take action. You might be better off trying to figure out why people are reporting your site as a nuisance/suspicious site. Do you have popups, exit pops? Does your site have that scammy look to it?

    Sure you might get your site cleared but if you don't fix the actual problem then people will keep on reporting it and you will end up in the same place again.
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    • Profile picture of the author Chris Freville
      Exit popups? Yes
      Split test PHP code? Yes
      Email optin? Yes
      Hypey make money online offer? Yes

      All these reasons may well cause people to report it to Trend, but they took 2 weeks to review the site and they are still classing it as follows:

      We have checked on the website, but the result is still
      Dangerous

      We have checked on the website, but the result is still
      Disease Vector; Spam

      Not sure what else I can do except move everything over to a new domain?
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      • Profile picture of the author WillR
        Originally Posted by Chris Freville View Post

        Exit popups? Yes
        Split test PHP code? Yes
        Email optin? Yes
        Hypey make money online offer? Yes

        All these reasons may well cause people to report it to Trend, but they took 2 weeks to review the site and they are still classing it as follows:

        We have checked on the website, but the result is still
        Dangerous

        We have checked on the website, but the result is still
        Disease Vector; Spam

        Not sure what else I can do except move everything over to a new domain?
        Chris,

        As I said above, I don't think moving things to a new domain will achieve anything. It might for a little but if they deem your current setup too dangerous then they are more than likely going to do the same when they see that same website on a different domain.
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