Taking payment from Australia

by buckapple 3 replies
Hi,

I'm hoping someone has good information on this question. I sell on eBay physical items.
I sell to the US, UK, Canada and Australia. With PayPal US, UK, and Canada are covered in what they call "sellers protection" since these countries have addresses they can confirm.

Not so for Australia. As a result I sell limited quantity to protect myself from charge backs. Which I hear you don't want to get into with paypal. I'm getting more and more people wanting larger order quantity from Australia.

My point and question is: Is there an alternative for people in the states to use to take payment away from eBay that protects the seller from charge backs and other unpleasant physical goods occurrences?

(Boy, I love selling digital products more and more)

Thanks very much,
#main internet marketing discussion forum #australia #payment #taking
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  • Profile picture of the author samstephens
    If you sell via Paypal to Australians, then if you use package tracking, then you can prove your product was sold and delivered to the customer. Paypal should then protect you!

    cheers
    Sam
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    • Profile picture of the author buckapple
      Hello Sam,

      The only way paypal will protect me is if I get a signature that they (paypal) can look at it online. As I check out USPS, about the only afordable way to go, I don't think express mail offers this in Australia. According to paypal I have to get a sig if the order is over $250. So as I understand it now it's a catch 22 unless I go with a high priced carrier.

      Thanks,
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      • Profile picture of the author samstephens
        Oh okay, I see what you mean!

        I don't know much about mailing physical products, but I know I've ordered products over the internet that needed someone to sign for them.

        I'm not sure how Paypal would view this online, though?

        I *think* Aussie Post has the ability to view package deliveries online. DHL is another one that is used often.

        It might be worth asking UPS or FedEx, or whoever it is that picks up your packages, as they'd have the info about what happens when it hits Australia.

        As mentioned, I don't know about actually mailing stuff, but I do know I've had to sign for various packages.

        I don't know if that's any help or not

        cheers
        Sam
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        DLGuard v5 - The Warrior Edition
        Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

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