I remember a time when I got replys' on my ticket within 1-2 days without any trouble.
But now in these days, their support is very different from what it once was.
I'm currently working on a membership site which I've put a lot of time and money in. And I've tried to get it approved for four weeks now. When I first submitted the site for approval, I got a ticket update 12 days later with instructions that I had to improve something before it could get approved. I did so and when I wanted to update the ticket with that I had added those improvements, I saw that the ticket was CLOSED.
So I created a support ticket about this and I received a receipt on this via email, but I haven't got any answer yet, still if it was around 14 days ago I sent the support ticket...
But this isn't the first time I've experienced bad customer support at ClickBank. Once they teased me with a new question in every ticket update I got. One question in each ticket about stuff on my sales page and it was very annoying because it took 4-5 day between each ticket update and they could actually have listed all those questions they were asking in one ticket! But they didn't...
I don't think it's only me who's experiencing their bad support. Because I've noticed that more and more are moving away from ClickBank and to retailers like ClickSure instead.
So what do you think? Are ClickBank digging their own grave?