Celebrating 13 years fulltime online this month.. lessons learned and hurray

52 replies
This month makes my 13th year of being online fulltime making a living in my industry, and it's great to have learned so much from the WF over the years. (I used to be here in the mid 2000s, had over 2k posts to my name.). Thanks to all who'd been speakers and attended my earlier IM seminar, too in Denver.

Lessons learned:

a) IM = 12-14 hour days 7 days a week for years before making it. there's no shortcuts.

b) never promote nor be affiliated with shady/crappy/overpriced products; only sell things you'd be happy to sell to your parents and best friends. with a straight face.

c) I was the first guy back here in the mid 2000s telling everyone video was the wave of the future, and many warriors were posting "no it isn't , video's too slow, that'll never catch on, you can only have long copy salesletters, video isn't going to work for selling online except for xxx sites". (really)

d) copywriting is an essential skill, and is worth taking years to learn, from top guys like my colleagues Fortin, Carlton, Makepeace and others.

e) dont waste thousands on overpriced guru bs or product launches, just watch what they do, model their processes, instead. Don't buy the koolaid, just invest carefully in low price content where it makes sense (like a rare wso); mostly just WATCH and scan competitors' / other sites for data. Besides, $1997 will buy a lot of books (go buy all of Brian Tracy's books, Tony Robbins, Earl Nightingale, copywriting and marketing books with 1k; subscribe to lynda.com etc for software training).

f) have a product ladder from free on up; move the free line significantly nowadays because buyers are much more skeptical and cautious

g) study everything Brian Tracy has to teach; he's my role model for info products, integrity, authenticity and work ethic.

h) based on mostly lurking the past few years here (too busy to post/interact like I did years ago); many folks here seem to have unrealistic expectations, or very shallow skill sets and expectations of themselves. You've got to invest thousands of hours of personal skills training and 70-80 hour weeks to make it online, especially in competitive niches.

i) testimonials, personal branding, proof elements, are all important.

j) outdoing competitors is not about niche keyword seo or articles or other stuff like that; it's more on overdelivering actually useful content at reasonable pricing and earning a reputation with hard work and authenticity for years.

hope that helps... cool to be online a full 13 years now; glad to be long gone from working for others; working at home is great, especially since it allows one more time with family, and to be productive.

Did I make millions a year? Nope. Did I work harder than I ever did back in Fortune 500 corporate jobs? Heck yes. Did I have a great time? Absolutely; wouldn't change this last 13 years for anything. Only thing I'd have done differently, is recruit affiliates (I built my business to having thousands of customers over the years, with zero affs); and that's not even a big thing.

Never did make a huge net profit; but instead I have earned the trust and loyalty of thousands of customers, who buy from me many years later and refer me to others... and that's the right way to do it. I just wanted to make a living doing what I loved, and make enough money to pay my bills and have a little left over, which is what I've done, to raise my kid, take her and my wife out for dinner or occasional modest vacations, and have a good family life.

no bmws, no mercedes (I still drive a 2000 camry). no mansion. but thousands of customers, served well, and that's reward enough. no employees, run my 60+ sites all myself, lots of hard work, but loving it. expanding into new markets, doing new things all the time, keeping busy.

I was on the front of Corey Rudl's MarketingTips.com site for years as a testimonial, I say thanks to him for everything (my remembercorey.com site), because he showed me how to do it. Here's to Corey.

any questions?

-ken
#celebrating #fulltime #hurray #learned #lessons #month #online #years
  • Profile picture of the author pizzatherapy
    Simply outstanding post.

    I thank you and I salute you!

    Great advice, my friend!
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  • Profile picture of the author picnic
    Banned
    I'd be very appreciative if you could mention a few brief points on what areas of IM you concentrate on, would love to learn from one of the experienced old-timers
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  • Profile picture of the author Robert M Gouge
    Originally Posted by kencalhn View Post


    j) outdoing competitors is not about niche keyword seo or articles or other stuff like that; it's more on overdelivering actually useful content at reasonable pricing and earning a reputation with hard work and authenticity for years.
    This is a real gem. Very true in my eyes.

    Wish you continued success, Ken! Congrats on the anniversary!
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  • Profile picture of the author kencalhn
    thanks all -- areas to focus on largely depend on the niche... fitness niche requires different focal points than trading than IM... main point is to work on becoming a person who's capable of overdelivering top-class content first, and virtually none of that seo or article marketing stuff.. it's not about that, though it helps, it's more about the "channel you're broadcasting" to your niche... look at yourself like a tv channel, I do... what's the programming look like?

    i see some of my competitors, many have folded, others have grown larger than my company, but I don't (over) charge $4000+ for my stuff like they do, so my margins are thin, but I have a lot of loyalty and repeat business, so that's what I like.
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    • Profile picture of the author cashp0wer
      Congratulations on 13 years - that is an accomplishment. This is a great post that I just printed out. Thanks!
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      • Profile picture of the author Walter Parrish
        Congradulations and thanks for the thread.

        Try this one on.
        I was designing sites back in the 90s. The video formats were mostly used for porn sites and the bigger sites were saying illegal.

        I had a few small record companies that wanted sites designed.
        Anyway, my idea was why not just take the music and vids and sell them online. No one listened at all.

        I bet those guys remember me every time they see Itunes and Youtube lolol.
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  • Profile picture of the author kencalhn
    lol Walter... right... I remember encoding in .ram / .rm (anyone remember real media?)... and back then 180x120 was the biggest you could reasonably stream preview video clips, back in 2000-2001... now of course 975x575 etc is fine, using amazon s3 and all the stuff people have it so easy nowadays, and five minute wordpress installs, vs handcoding in notepad and dreamweaver.

    talking about old timers, I was on wildcat bbs's... many of you fellow over-40 folks may remember those, right? the ASCII characters, that wonderful screeching sound on our phone line (this was pre-internet days, for those of us who were on local bbs's)... they were actually really neat, I kind of miss those a bit, the sense of community was strong.
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  • Profile picture of the author DreamWarrior
    A great achievement. Good stuff. You've lasted longer than some.

    You should now think about making your online businesses work for you rather than the other way around. Think about how you could turn it into a passive income so that you can spend your time doing other things you didn't have time for.
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  • Profile picture of the author Long Beach Nathan
    I heartily agree about not being affiliated with bad products. That's the only way to look at it if you're serious. If more businesses operated this way, the world would be a much better place.
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  • Profile picture of the author matchoo77
    congrats on your success...I take a similar approach to employees...don't have any/want any! just too much of a headache
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  • Profile picture of the author BrianMcLeod
    I've always thought of you as one of the good guys in a pretty muddy puddle, Ken.

    13 years hasn't changed that... and that's really saying something!

    Best,

    Brian
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  • Profile picture of the author TerranceCharles
    Congratulations Ken, I'm on my 12th year myself and I can say what you covered is TRUE. And, what you said about the testimonials work, I have over 80+ testimonials and I've noticed sales are better and people refer to me from time to time because of this. Keep rocking
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  • Profile picture of the author Paul Gram
    I actually remember you Ken, from quite a few years ago on the Warrior Forum (I was here then too) - you were kind of the renegade, standing up against the rip off pitchfest scammers and I was always with you on that.

    Glad you're back!
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    • Profile picture of the author ExRat
      Hi Ken,

      Originally Posted by Paul Gram View Post

      I actually remember you Ken, from quite a few years ago on the Warrior Forum (I was here then too) - you were kind of the renegade, standing up against the rip off pitchfest scammers and I was always with you on that.

      Glad you're back!
      Likewise here to the above.

      any questions?
      Yeah.

      Only thing I'd have done differently, is recruit affiliates
      And (from someone else) -

      I heartily agree about not being affiliated with bad products.
      From what I hear, part of the problem now is avoiding being affiliated with bad affiliates too...

      So why do you wish you had recruited affiliates, Ken? I know the obvious reasons, but is there something in particular?

      Also (and this is a tricky question, so I'm going to try and word it carefully) you make a big point in this post about -

      Did I make millions a year? Nope.
      Never did make a huge net profit;
      and make enough money to pay my bills and have a little left over, which is what I've done, to raise my kid, take her and my wife out for dinner or occasional modest vacations, and have a good family life.

      no bmws, no mercedes (I still drive a 2000 camry). no mansion.
      In many of your old posts under your old ID, you often gave a quite different impression (whether intentionally or not - trying to be careful here).....so is this something that you would add as an essential part of being successful (particularly in your niche) - IE - creating an aura of great success/wealth or allowing one to evolve 'naturally'? Or is this something that in retrospect isn't so important?

      No offence intended by the question, I'm just interested.

      Good to hear you are still going, have found real success (IE freedom/satisfaction/fulfillment/bills paid and a little extra) and thanks for the great tips and insight.
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  • Profile picture of the author theory expert
    Banned
    I think it was a halbert email that introduced me to you Ken. It's kinda cool to see you give back in a compelling way. Awesome post.
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  • Profile picture of the author maxmash
    thank you ken for the inspiring post! yes bryan tracy is someone whos taught me a lot too in the past few years... Its my 4th year in the IM world and i am still learning a lot and have a lot more to learn every day with the evolving market trends.

    I do agree that at the end of the day its the genuine value you offer to customers as a service , thats something every business who wants to make it big should offer
    cheers!
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  • Profile picture of the author goindeep
    That was really good. Pretty much agree with what you have to say on every front.
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  • Profile picture of the author CalinDan
    Congratulations mate,

    More successful years to come!
    Respect and all best wishes.

    Dan
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  • Profile picture of the author magiclouie
    Thanks for putting this together.

    I just love how clearly you stated everything.

    I was 13 years old then when you started working full time online.

    Good for you since you have seen and witnessed the technology revolution.

    I am curious to know the methods you used 13 years ago.
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  • Profile picture of the author Socialbakers
    13 years really means something! I really liked your post and how you have written it altogether. Congratulations and thanks for this post. :-)
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  • Profile picture of the author Don Schenk
    Originally Posted by kencalhn View Post

    b) never promote nor be affiliated with shady/crappy/overpriced products; only sell things you'd be happy to sell to your parents and best friends. with a straight face.

    j) outdoing competitors is not about niche keyword seo or articles or other stuff like that; it's more on overdelivering actually useful content at reasonable pricing and earning a reputation with hard work and authenticity for years.

    -ken
    Thank you Ken. Great post. Everyone should print it out, and stick it on the wall where they will see it every day. Product quality is key.

    Brian Tracy has "laws" of success, these (a through j) are Ken Calhn's laws of success.

    Well said, Ken.

    :-Don
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  • Profile picture of the author cjacobs611
    Great read , being this is my first post, reminds me to stay focused, treat people , and remember this is not an overnight get rich quick scheme.
    Thanks for your experienced insight!
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    • Profile picture of the author GMT
      Great job on your success, keep it up! And great advice, it can be very helpful to many people. The only thing I disagree with is product/service price, which is very subjective as higher price things may very well be worth it, and I don't think there's anything wrong with selling premium at premium prices, is good business and a fair trade.
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  • Profile picture of the author kencalhn
    hey super posts, and it's neat that some of you remember me from years ago... that's one of those nice moments online, to read your posts... thanks! overall to "make it" online, i look at things like:

    - "how do I stay relevant?" to what my customers need, what's new/different/appealing/needed by them
    - that old copywriting saying about "entering the conversation that's already going on in the prospect's mind"
    - how to differentiate and spending time on a USP not so much as a copywriting headline but as a "total package" -- perception, value-add in customer's minds, what does everything I do, say, when customers read between the lines?
    - when it comes to bad competitors, the old saying "I can't hear what you're saying because who you are is so loud" fits
    - affiliates would've been good, but again in my industry there's mostly bad people, so I don't want my name being promoted by those guys, so that's the main reason no affs, though am doing more w/jvs and limited cross promos with 'good folks' in the industry
    - agree w/passive income/automation; having dvd courses was a good way to leverage knowledge, nowadays moving to streaming formats; member sites and live webinars all the time are time consuming, though necessary
    - ex, always did well, in earlier years when I'd posted 5 years+ ago I was making much higher sales than during last few years, I'm talking overall, from start to finish over thirteen years, reflecting back on both the early years as well as peak middle time plus during recent tough times, i did very well... peaks and valleys included; lots of variation...I've had months with 50k+ in sales, other months with just a few k.. most is in between.
    - 13 years ago, it was still coding with dreamweaver and creating sites and live chatroom technology (text only chat back then; there was no desktop streaming; this was pre-google days, pre-youtube, pre-facebook/twitter), much of it's the same, not that much has changed, though better/faster tools nowadays. hey thx now i feel old, louie, lol.
    - i stopped posting here years ago because competitors who lurk, copy me widely, so I stopped (and still don't) divulge specifics, nor sell in the IM niche... plus wanted more time to grow my biz vs post.

    a great song that fits is Frank Sinatra's "My Way" ..(I'm a big Sinatra fan btw, and jazz)

    thanks all for the great comments, it's a great way to start the day
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  • Profile picture of the author JohnCaneden
    How much money do you make per hour?
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  • Profile picture of the author kencalhn
    hey ex, agree -- that's a great book by Brian; I bought that one back in '07 myself. If I were to do it all over again, I would've "gone deep" in studying Brian more than I did; he's done over 1B in info product sales and is the bestselling role model to study.

    His youtube videos are great, too: BrianTracySpeaker - YouTube . Definitely everyone on the WF would be well advised to spend hours watching his videos on youtube, as a role model and content expert. Lessons learned: the image and what I learn from Brian is all about, he genuinely wants to help you become successful, in many ways. And so he's earned my trust for years; I buy most everything he produces, and always will. He's got a customer for life, because what he teaches actually works, on many levels.

    Paths one can take in IM:

    Starting out (first 1-2 years):
    a) create 3-5 targeted review/aff sites and blogs: write articles and reviews, monetize w/amazon/other affiliate links (I'm helping my wife do this w/fitness niche sites for example)
    Content creation (year 2 and on):
    b) become published in your niche; publish and develop info products.
    Biz expansion
    c) jvs,product co-creation with others, extend bestselling product/service lines to additional sequels, other related products

    the Low road to Avoid:
    - sign up for all the guru pitchfest $1997 product launches as an affiliate and over-email your lists with crappy squeeze page optin offers and hope to make a sale.

    => the gurus won't tell you that most of their launches are first-cookie aff pgm so smaller/midsize affiliates get hosed, since leads are already tattooed by their large-list buddies, who rake in commisshes. you are just being used to hype the launch, the aff commisshes go to their buddies (in Japan they'd call that a "keiretsu" (?) meaning their close group of cronies). Countermeasure: make sure to offer bonuses the buyer has to email/contact you for, to get the bonus, by forwarding their email confirmation to you; check w/aff mgr that they'll honor that, you'll see most will run away since they don't want to credit you w/aff commisshes you deserve. Ooops another dark secret revealed.

    Template email to send to aff mgr: "I am interested in promoting your (__) during this upcoming product launch; however I want to make sure I'm credited for all of my sales. Is your affiliate program a first-cookie one, or a last-cookie one (like Amazon uses)? I want to tell my list that "after buying via my aff link, forward your email order confirmation to me and I'll send you my (your product) bonus". Is that ok?"

    Legit affs will say sure thing, and/or set up individual landing page for you (that's oldschool what I did back during launches before others copied me, back in early 2000s). The bsers will say "no we have a first-cookie affiliate program (insert excuses here etc)". Caveat emptor.

    ==> What's the message to market? If it's "opt in to my list and get spammy offers all the time because I want commissh income" you're not off to a great start, lol. Your dialogue should be 80-90% content, 10-20% pitch in ratio and content of emails. Add value first. Sometimes my best customers come to me 6-8 months after seeing a lot of free content from me, finally buying after I've earned their trust the very hard way, by delivering top content for months before they buy.

    ==> Always be honest and upfront and do only things you'd be proud of. Have "exceptional" customer service, eg 1- to 12- hour max response times to customer questions. Deliver stunningly detailed, professional sites that set a role model for your industry. Your site needs to look Better than the best you can find in your industry. Set the bar higher, make your competitors want to copy and follow you. Innovate. Have an avatar that's appealing.

    ok I've revealed more than I'd planned, but for all of you, my advice is study guys like Brian Tracy, it's up to you to take the high road (become industry expert and work very hard for many years), the survival road (be an affiliate, with thoughtful review sites that do actually help, which is fine), or the low road (hawk overpriced bs for guru launches).

    there's lots of paths to success in this; it's a LOT LOT harder than most people seem to think, based on the naivete of dialogue from many new folks on the forum, to be candid. Be prepared to work until your ass literally falls off, lol. That's what it takes. Gotta go -- sites to work on. Best wishes to all. /done commenting/

    back to work...
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    • Profile picture of the author mikei4c
      Originally Posted by kencalhn View Post

      ==> Always be honest and upfront and do only things you'd be proud of. Have "exceptional" customer service, eg 1- to 12- hour max response times to customer questions. Deliver stunningly detailed, professional sites that set a role model for your industry. Your site needs to look Better than the best you can find in your industry. Set the bar higher, make your competitors want to copy and follow you. Innovate. Have an avatar that's appealing.

      imo that is the pure essence of being successful.
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  • Profile picture of the author moneymakerway
    Congratulations on your success and thanks for sharing your insights with us!
    The most important thing is that you are happy about that! In some way you actually help us to realize once more that we need to take action to be able to achieve our goals!
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  • Profile picture of the author BrandonLee
    I always thought that Ken took a high road. Him and I both ran pretty large text based chatrooms to the day trading crowd "back in the day". I can't believe how far the internet has come, but it's been awesome.

    One thing I learned that doesn't apply to me as much now, but it did when I was in the trading niche - keep giving great content to people. I'd have people sign up after 1 year on my list and say god you kept giving really good stuff, and so I finally signed up. When I left that niche after 7 or 8 years I still had 1/4 of my original $100 a month customers with me which is a pretty good number in any market. I can remember going into Kens room and six months later sneaking a trial to see what he was up to again and still seeing a lot of the same names, and that always impressed me cos there were not a lot of us who could say that.

    Anyway great post Ken.
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  • Profile picture of the author 181liquid
    Great post Ken
    I'm a newbie but not for long. Just so much valuable information.
    I learned about safelist today so I posted to a few safe list today...

    Here's to Ken-Looking up at you!!!
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  • Profile picture of the author IntoughShape
    Thank you so much for sharing your valuable insight. It was a beautiful post to read and definetely makes me want to work harder.I feel like I got a glimpse of your experience there. Keep up the good work and congratulations on your 13th year you should definetely enjoy it
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  • Profile picture of the author brettb
    I've been doing the same for about the same amount of time, yet I'm still not a millionaire. Still, extra income is very handy, and I can begin to semi-retire at the age of 40. That's nice.

    Your second point about not promoting crap is golden. There's a well known guru who advises people to market a product in my niche. This product is a thinly veiled scam, and costs ordinary folk a lot of money. Hmm, I ought to out him really, but I'm not going to.

    And yes, this is a slow game if you want long term success. Look at Danny Choo. In 2007 his site was getting pretty popular and I was one of his first FB fans. But look at his empire today! He has staff, offices and an online empire that laughs in the face of Google updates. Smart Passive Income Pat is on the same track - his earnings in five years will have an extra 0 on the end.
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  • Profile picture of the author Rymen1993
    Congratulations
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  • Profile picture of the author Rukshan
    Congratz mate! Glad to see a true story at WF.
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  • Profile picture of the author kaizense
    I commend you on having values such as honesty and love esp the quote on being able to sell/standby products and services which you'd be able to sell to your family.

    Congrats on your 13th year !
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  • Profile picture of the author Michael Ten
    This is really inspirational! I'll succeed eventually, too.
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  • Profile picture of the author tylerjaysen
    yeah dude right on you pretty much summed it up in a nutshell.

    Yeah I think that one thing you said that was important...and that is...you have to treat this online thing...like a real business and put in a ton of hours and energy and effort to..not only learn how to do all the technical stuff...but how copywrting and marketing is the lifeblood of your business.

    Building up your list...of loyal buyers and customers...is absolutely the best thing anyone can take from this post.

    As you said....you can now...after years of hard work...send out an email to your list...and cha ching...the cash roll eth in.

    Although I would still debate with you on the amount of time necessary for a newbie to get going....vs. how it was back when you started online...simply because there are better systems in place for the average Joe to hit the ground running.

    Even a few years ago..setting up a wordpress site was a little difficult...you had to know how to create the database...then copy the wp zip file to your server....expand it..then install and make sure all permissions were set correctly..then figure out the back admin section.

    Today however...you click on your cpanel within your hosting...click on fantastico...and blam...your wordpress site is installed in 6 seconds flat.

    Also...the spending money on products. If you found a product that showed you how to make money marketing a product...that produced significant results..(like spending $1k on a product and making back $2K within a few weeks) ....then this to me...would be an investment.

    Rarely....do the cheap products offer that kind of value to create money fast.

    But all in all my friend...you nailed it on this post.
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  • Profile picture of the author Willie Crawford
    Hey Ken,

    Great seeing you here.

    I spoke at your Denver seminar, and was also
    one of the people featured in Rudl's site as well
    as in several editions of his course

    I remember you being pretty adamant about NOT
    using affiliates back then.

    Keep up the good work!

    Willie
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  • Profile picture of the author salaka
    hey
    WOW I am very much a newcomer to IM but this post is inspirational thanks for sharing and keep in mind all the point, as for 12 years I am not sure I will last that long anyway thanks
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  • Profile picture of the author whitworldwide
    Great post. Sounds like you enjoy your work and feel fulfilled!

    I have to say though, and I am a newcomer to IM. This part of your post was disappointing to read, for me:

    Originally Posted by kencalhn View Post


    Never did make a huge net profit; but instead I have earned the trust and loyalty of thousands of customers, who buy from me many years later and refer me to others... and that's the right way to do it. I just wanted to make a living doing what I loved, and make enough money to pay my bills and have a little left over, which is what I've done,
    -ken
    Don't get me wrong. I totally understand that a lot of hard work is required to "make it" (same as anything in life), but I would have thought it possible to achieve a lot more than what appears to be just getting by in life.
    When I say "a lot more" I mean make say, $7k per month - that's just a number that came into my head!
    To me, saying that it took years to make enough to pay the bills and have some money left over would be, for me, the equivalent of keeping my 9-5. Hey I guess you have the satisfaction of being your own boss....

    No harm intended with my response. Just intrigued, that's all
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  • Profile picture of the author LearnIt
    Interesting read!
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  • Profile picture of the author vCr8
    Feel so proud of a fellow WF member who has integrity and has the right values in place. Great character and at the end of the day, that's what counts. Keep it up. I'm sure you will do better and better. And congratulations on sticking with it for 13 years!!
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  • Profile picture of the author IMHypeless
    5 star post. Seriously, stuff like this motivate me way more than stories about elite IM money makers playboy lifestyle, cars, mansions and other BS.

    All the best to you sir.
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  • Profile picture of the author WarrenPeterson
    Excellent stuff, thanks for posting!

    I was on BBS back in the day as well. I get funny looks when I tell 'kids' that I have been online longer than the web. hehehe.. Yes the community there always felt very tight, the barrier to entry was pretty high so you had to really want to be there.

    I'm also glad to see Brian Tracy get some props, that guy is awesome. I model lots off his work, and recommend him happily. I was very close to going with his Focal Point franchise, but decided to take the harder route and go on my own.

    Lots of wisdom from him; I completely agree that he is someone folks should pay attention to and learn from. Great post!
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  • Profile picture of the author Aussie-Jim
    Thank you for my favourite quote today, Ken
    Originally Posted by kencalhn View Post

    h) based on mostly lurking the past few years here (too busy to post/interact like I did years ago); many folks here seem to have unrealistic expectations, or very shallow skill sets and expectations of themselves. You've got to invest thousands of hours of personal skills training and 70-80 hour weeks to make it online, especially in competitive niches....
    Investing a thousand hours can be done in 100 ten-hour days, but not if you're googling crap or Youtubing songs to add to your songlist.

    REAL hours are a real investment if you're DOING it (whatever your 'it' is)
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  • Profile picture of the author bookworm techie
    congratulations! being in this industry for 13 years is a great achievement. you must be that brilliant.
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  • Profile picture of the author VictorNST
    Originally Posted by kencalhn View Post

    e) dont waste thousands on overpriced guru bs or product launches, just watch what they do, model their processes, instead. Don't buy the koolaid, just invest carefully in low price content where it makes sense (like a rare wso); mostly just WATCH and scan competitors' / other sites for data. Besides, $1997 will buy a lot of books (go buy all of Brian Tracy's books, Tony Robbins, Earl Nightingale, copywriting and marketing books with 1k; subscribe to lynda.com etc for software training).
    Mistake that many people did in past..
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  • Profile picture of the author Mitja Drame
    Hi, Ken! Congratulations on your amazing achievement! 13 years is a lot! You created a nice and successful life which anyone would like to have. I wish you all the best in the future with your business and happy life. Thank you for sharing this with us. We can all learn from you and your articles. Have a nice day Warriors!
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  • Profile picture of the author bsbear
    Awesome post, maybe I'll be there in 13 years.
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