How far do you take your Customer Service?
Recently I have been playing with the ideal of being more personal in my
Customer Service. Don't take that the wrong way I've always replied to
emails and such with in 24 hours or less.
What I'm talking about is actually calling New Customers to ask them
personally what they think about the product they purchased and if they
have any questions.
While doing this I have surprised many of them and also caused a few to
put their defence shields up instantaneously...lol
When I start my conversation, I start by telling them that I'm not calling
them to try and up-sell them anything that I am only calling to make sure
everything including their purchasing experience went smoothly.
Out of the 10 people that I have called, all of them claimed that their
purchase went smoothly.
I asked them if they had caller ID (just in case they needed to contact me)
and each replied they did. A few also gave me their Business numbers in
case I wanted t contact them again. I love this stuff.
Selling people information is not only about collecting money. It's also
about gaining trust and building long lasting relationships.
I only started doing this on 03/02/2009. During that time, Two of these
people have also purchased another of my products and guess what?
I called them again and Thanked them. One told me that they only
purchased it because they like my style and the other said they have
never had anyone do this and not try to up-sell them.
Point being, Be your self and do what you know is right. This may not work for
everyone but it is working for me. Will I run into problems with this method?
Most likely but I won't allow the few to mess it up for the many.
I just wanted to share that with you,
Have a Great Day!
Michael
My other blog
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