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How Do You Handle Credit Card Declines on Recurring Billing?

by ikennyrosenberg
1 replies
I've noticed that my declined revenue is almost 70% the amount of my companies total revenue. As we grow, the number rises higher due to expired or cancelled cards and customers placing stop payments.

What are your strategies for getting customers to pay their outstanding amounts?

We've tried requesting payments by letting them know we will send to collections, but it really doesn't get them to budge.

In recurring billing services, is it normal to acquire a significantly high declined revenue amount?

Thanks
#billing #card #credit #declines #handle #recurring
  • Profile picture of the author onSubie
    Hi

    What are the out standing amounts for?

    You haven't said what the recurring billing is for. If they stop paying simply, cancel whatever product/service they were paying for.

    Or is it a case of them owing a larger amount (say for a car or appliance) and ceasing payments before the debt is paid?

    You can get high decline amounts if it is not easy for people to quit the service. If it is difficult, or not obvious how one cancels a subscription, many will simply do a "stop payment" on their CC because they don't know how to stop the recurring billing.

    Mahlon
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