The problem is that there are a growing number of people who have taken to refusing to accept the job. The way I have it set up now, if the customer is not satisfied they don't pay.
The main issue seems to be confusion about exactly what they will receive for their payment, simply because they don't read the information provided. They order without reading the "fine print" so to speak.
"The headline looks like something I might want, I think I will order." And after I deliver - "What? This isn't what I wanted. I won't accept this!"
The result is, time and money lost for me - A free article for the "customer."
My thought to resolve the problem is to require they read my "tos" Before ordering and that there will be no refunds given for any reason. In other words, don't order unless you are sure you know what you will be getting, and it's what you want. I'm trying to force them to read the information provided.
I'm thinking of setting up a new site for this service and wonder how new visitors would view my no refund policy. I have a ton of positive reviews from real people and offer samples of my work. Also, I would offer to revise the article if needed to satisfy their needs.
This is all just "brainstorming" for now. I would really appreciate any thoughts or suggestions.
Thanks for reading.