Earlier today a monthly client of mine decided that he no longer wanted to use my services because out of the 15 keywords i was working on for him only 6 of them hit page one and the rest page 2 and 3. I had been working on these keywords for 2 months which is $800 worth of work for me. He demanded a refund of the total $800 for the 2 months i worked on his keywords. And if he didn't get a refund he would open a dispute with paypal.
I have never had this happen before. I won't mention his warriorforum username or anything like that.
But my question is, What would you guys do? I tried reasoning with him but hes dead set on getting a refund for both months. I understand that I probably should just refund him and move on.. Would be better for my business in the long run.