Getting Over Hostgator

I have all my sites on Hostgator at the moment and am very happy with them. If I do have questions I find their live chat useful and always get any issues ironed out in a timely manner (the I've encountered have been to do with my own lack of technical know how unfortunately).

If you're looking for an alternative though I was with Bluehost before and found them to be good.

Been with hostgator for almost 3 years already and I never have complaints with their server at all. Though I can't deny that their tech supports are clueless sometimes.

Well it's too technical for me. The site in question is just a small niche site not an autoblog. There are no strange plugins on it. I have a reseller hosing of which I only use a small part.

So totally not understanding them. I asked for help but none forthcoming. Never mind, thanks for the suggestions.

Wendy

I use HostDime.com.... can't imagine going anywhere else!

Thanks everyone for your answers and suggestions, much appreciated. Gotta go to bed now 11 pm over here.

Thanks again
Wendy

Sorry to hear you are having a problem,

Whenever I've run into a problem, which admittedly hasn't been all that often, I just picked up the phone and called them. (I hate to have to describe an issue in the chat window)

I think the most I've ever waited to talk to someone was about 10 minutes.

Now, I don't think telephone support is avaialble on all their plans, but I have their business plan, and it serves me well.

Hi Luke,

I think my main problem is I am in Oz and see a fair bit of downtime as this might be when they do maintenance etc. Also can't just call them for the same reason. Live chat has worked in the past - depends on who you get.

I'm not saying Hostgator is really bad as I have nothing to compare them with. I have simply noticed their service is not as good - it used to be brilliant.

Wendy

Do you know what the problem is? Sorry, but this isn't a good answer. A quick reinstall of what? The same scripts causing the same problem? In fact, there might not even be a problem.

The issue needs to be looked into deeper.

Two more totally ridiculous posts - if you stop using things because someone you don't know on a site you've never seen - has a technical problem to solve....better just get a regular job now.

I'm not sure why you are arguing this - when I had problem with all of my sites due to one bad file added (by me)...HG fixed every one of the sites for me at no charge. They explained what they had done - and they did it because I didn't know how to change the script in the file. They changed it for me and added it to all of my sites. That's service!!!

If you can't work with Hostgator support - something is wrong. Changing hosts won't fix the problem - fixing the problem fixes the problem.

I've found if you are patient and undemanding - HG will work with you UNTIL the problem is solved. If you are demanding, complaining, accusing - you may be on your own with any hosting. Not saying this was the case with the OP - but waiting 3 hrs for a response should not be a big issue. If you keep asking for help, HG will escalate the problem to a higher level tech and it will get solved.

This is true of many services - you start at a low tech level because companies don't need to pay level 3 techs to answer questions like "how do I change the DNS". Problems that can't be solved by the service reps get kicked up to a higher tech level. Takes a bit of time and patience.

kay

Fine, stick with them then.

Just when I thought dropping Godaddy and switching to Hostgator was a good idea. They've been pretty good to me so far, hopefully I don't have any issues

(fingers crossed)

The OP posted what HG provided her, which was the capture from running ps aux. A "low level" support person or "tier 1" support is not going to be doing this.

I also clearly explained what this result meant. The values are not extremely high, but are high when there's little to no room for resource fluctuation.

Keep in mind, that HostGator runs shared & reseller hosting on the same environments, as do many other hosting providers as well. The problem here, is when you mix "unlimited" services that are in fact even more limited than plans with set limits, you run into these problems. The answer is not to "upgrade" as others have said, as the only difference is disk space & bandwidth.

This EXACT situation is extremely typical of every web host that says unlimited everything. Once you begin actually using the server you're paying for, you get shut down for "using too much".

Sorry, but when you pile tons of accounts onto one server, there isn't room for much of any usage other than static content.

If you go back and read every post, thread or comment regarding someones account being shut off due to high resource usage, the end result is that they were using bargain basement unlimited web hosting promising everything in the world to get you to sign up. You're also limited to the number of files, or "inodes" along with low CPU & RAM usage.

If the servers were not as jam packed as they are, then why the need for such strict limitations on CPU & RAM? I know I'm beating a dead horse, as it's been discussed millions of times, but as affiliates keep cranking new sales to them, who cares right?

EDIT: Also, the OP made 2 specific posts, that only 2 people actually replied to, or explained anything. The others are just basically saying that it's not their fault, but the customer is the problem, which in most cases, is the furthest from the truth.

I finally moved all my sites from HostGator to LiquiLayer (formally Vopahost) and could not be happier. Yes it took a little while but the changeover went well thanks to Brent who helped me to move the sites.

I stand by what I said about Hostgator support not being as good as it used to be (despite all the HG affiliates being so defensive), so I'm glad to be out of there. Plus I learned a lot about hosting in the process.

All in all a positive experience.

I had an HG issue a week ago - it was my error and could have cost several hundred dollars without urgent attention.

HG solved the problem in 15 minutes - great service in my opinion. I'm not being defensive - but for me HG service has not declined at all.

kay