Is this a chargeback? What can I do?
I deliver my digital course with E-junkie, and the sale notification I got from them gave me affiliate information - which showed a different email than the buyer's - but I'm assuming the person also signed up at EJ as an affiliate with a different email and now is trying to get their money back plus earn the commission...?
What I don't understand is that neither email is listed among my affiliates at E-junkie's site. The other thing is that I manually pay my EJ affiliates monthly so of course I would not pay that person knowing what they've done. So of what benefit is a chargeback to this buyer?
I sent an email to the buyer asking what it was all about and that if they wanted a refund I would gladly supply one and all they had to do was ask. Haven't heard back and probably won't. I don't know if I should have sent it or not; I suppose it may hurt my chances of disputing this chargeback. But this is all new to me. So what should be my next step?
GlobalTrader
Affiliate marketing for brand spankin' newbies
Affiliate marketing for brand spankin' newbies
GlobalTrader
Affiliate marketing for brand spankin' newbies
Affiliate marketing for brand spankin' newbies