ArpReach Emails Goes To Spam (Help Me Out)

27 replies
Hello Friends
Greetings to all.

For sometime now i have been having difficulties with my auto response plus which i first installed on my server and anytime i send out emails it always goes to spam folder.

I have activated spf and domain keys but yet they mails keeps going to spam on gmail email address.

I first experienced after my arpreach was installed on greengeeks vps server and later i moved it over to liquid web servers where it is on currently but yet am still experiencing this issue.

I would be glad if anyone gives me suggestions on what to do.

Thanks
#arpreach #emails #spam
  • Profile picture of the author Neil Morgan
    We've always found GMail to be one of the better ISPs that don't confine emails to SPAM without good reason. In fact I just tested it again when I read this and my email from our arpReach (hosted at Liquid Web) went straight to my GMail inbox.

    Could it be your content?

    Raise a support ticket and we can take a look.

    Cheers,

    Neil
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    Easy email marketing automation without moving your lists.

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    • Profile picture of the author gurusconcept
      Thanks Neil.
      The issue has been resolved as i disabled domain keys and the emails start going to inbox folders but when ever i enable dkim it goes back to spam, i think i should leave it disabled. I love ARPreach
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    • Profile picture of the author ronr
      I've had no problem with Arpreach. I had been hosting with a shared hosting for arp for years and then Arpreach but they were starting to reduce the amount of email I could send. So I recently moved to hitdirector.com. They are set up to host arp and so far the results have been good.

      As others have said you can also send your arpreach emails through mailjet.com

      So there are good options without spending a lot of money

      Ron
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      • Profile picture of the author alias7
        Hi ronr
        Can you pls show me how can i send email to inbox from hitdirector
        my probleme is i send the email by phplist but all the email go to spam
        help me pls
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    • Profile picture of the author wilson.macedo
      So you've been in internet business for years and you insist on running everything, including a demanding software like ARP, from a shared hosting account? Why?
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  • Profile picture of the author MaxNiche
    It might be because of your content.Just compare your previous mail and this one which went to the inbox.
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    • Profile picture of the author gurusconcept
      Originally Posted by MaxNiche View Post

      It might be because of your content.Just compare your previous mail and this one which went to the inbox.
      Is the same content that has been going to spam then that is now going to inbox when i disable dkim but goes to spam if i enable dkim keys.

      Even if i sends "Hello how are you doing" with dkim keys enabled it will end up in spam
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  • Profile picture of the author Joshster
    Did you ever find out what was causing DKIM to trigger spam filters?
    I'd be interested to know the cause!

    Thanks,
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  • Profile picture of the author Coby
    Try tying your system together with an SMTP service.

    I use SMTP server, bulk & marketing email service - Mailjet and it works great!

    Cheers,
    Coby
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  • Profile picture of the author alias7
    Hi
    I have the some probleme with the host called Hit Director Hosting - Boulder, Colorado i have an account with hitdirector and I tried to send the emails with phplist , but I found that all emails go to SPAM i odn t know why i am not en expert en email marketing help me pls.
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  • Profile picture of the author alias7
    this questio, for me wilsson ??
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  • Profile picture of the author Neil Morgan
    Why not get in touch with HitDirector? That's going to be more productive as no-one here can help with the technical specifics of one hosting provider.

    The technical guru at HitDirector ran the servers for Third Sphere Hosting for years and knows his stuff, believe me.

    Cheers

    Neil
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    • Profile picture of the author RevShareNow
      I'm a long time arp3 and now arpReach customer.

      As you grow your list and get serious about your email marketing, you'll realize that running your own server is the only way to go.

      And... if you send from your own server you can have better "deliverability" than anyone sending from aweber, getresponse, infusionsoft, etc. However "can" is the operative word. It's a lot of work, but if you are committed to maintaining a stellar reputation with the ISPs your email will get through where others will not.

      If you want stellar delivery, in addition to the basics (spf, dkim, ptr, keeping your list clean of bounces, removing spam traps, etc.) you'll also need to maintain Feedback Loops with the ISPs. This is ton of work... but I've heard that arpReach is going to be adding automated FBL processing. So excited for that feature to be rolled out soon!
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      • Profile picture of the author gurusconcept
        So far so Good, I have been enjoying arpreach and deliverability is very Good. Am still with Liquidweb and they have been supportive all along. I also wish you that neil would add already designed Optin Box Templates in the newer versions so that we can be able to save more time.
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      • Profile picture of the author rajhu
        I was just taking a look at hitdirector.com and it seems they provide Automated Feedback Loop processing for ARP and ARPReach users. Actually with any of the self-hosted email software that they support like Interspire.

        Roger

        Originally Posted by RevShareNow View Post


        If you want stellar delivery, in addition to the basics (spf, dkim, ptr, keeping your list clean of bounces, removing spam traps, etc.) you'll also need to maintain Feedback Loops with the ISPs. This is ton of work... but I've heard that arpReach is going to be adding automated FBL processing. So excited for that feature to be rolled out soon!
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  • Profile picture of the author ADHDrelief
    September 2013 - I didn't upgrade to ARPReach yet, this is what I got:

    HOSTGATOR TECH SUPPORT: After investigating we found that your ARP3 script had been exploited by a malicious user using an IP resolving to the Philippines. Unfortunately the malicious user was able to use a SQL exploit which allows for them to send a command to the MySQL database for ARP3 and it provides the malicious user with your ARP3 username and password.

    Since this exploit exists in the ARP3 script, modifying your password for it would not help as the hacker could simply run their exploit again and obtain your new login credentials. The only way to fix this type of exploit is to patch the script, so it is a good decision removing it from the server until a patch or new version is released.

    The hacker came back to use the ARP3 script again, however you had modified your password, so they ran the exploit again on August 16th to regain your login information for ARP3:

    The bounceback emails that were clogging up the server's exim queue and consuming disk space have been removed at this time.
    **********************

    HAVE UPGRADED TO ARPREACH - Love it so far
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  • Profile picture of the author Jreed
    I'm currently usin Arpreach with several smtp providers, but am interested in one day going with a VPS in order to have more control, plus not have to worry about being charged per email sent.

    Setting up SPF and DKIM with the smtp providers was a breeze but how would you do it with a dedicated hosting provider, or would you?

    Is there a good guide or can anyone give a good explanation on using arpreach on their own dedicated server and what it took to set it up.

    thanks.
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    • Profile picture of the author gurusconcept
      Originally Posted by Jreed View Post

      I'm currently usin Arpreach with several smtp providers, but am interested in one day going with a VPS in order to have more control, plus not have to worry about being charged per email sent.

      Setting up SPF and DKIM with the smtp providers was a breeze but how would you do it with a dedicated hosting provider, or would you?

      Is there a good guide or can anyone give a good explanation on using arpreach on their own dedicated server and what it took to set it up.

      thanks.
      If i understood your question very well. If the dedicated server or vps is fully managed by the hosting company they can easily enable spf and dkim keys for you on request, You can also enable it from your websites cpanel
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      • Profile picture of the author globally
        Hi Neil,

        RevShareNow said above: "I've heard that arpReach is going to be adding automated FBL processing. So excited for that feature to be rolled out soon!"

        Can you tell us how soon can we expect automated Feeback Look processing to be added to arpReach?

        Thanks.
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        • Profile picture of the author Steve Fleming
          Originally Posted by globally View Post

          Hi Neil,

          RevShareNow said above: "I've heard that arpReach is going to be adding automated FBL processing. So excited for that feature to be rolled out soon!"

          Can you tell us how soon can we expect automated Feeback Look processing to be added to arpReach?

          Thanks.
          Don't expect to hear back from Neil any time soon.

          I'm still waiting to hear back from him after 10 months of PM,support tickets, affiliate tickets and about 10 emails.

          Steve
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  • Profile picture of the author Paul Myers
    Neil sold ARP+, I believe. That may explain why you aren't seeing the level of customer service you once did for the product.
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    • Profile picture of the author jaypoole
      Steve - My experience is that when I've raised a helpdesk ticket I've always received a response and usually pretty promptly. I raised a helpdesk ticket only last week and received a personal message back within 24 hours.

      Paul - Was this piece of news/rumour you have about Neil very recent? As I said above I was in correspondence with Scott from the ARPReach helpdesk only 6 days ago who said he'd pass on a message to Neil. There was no mention that Neil wasn't around any more. I've just sent Scott a message to check this so I'll post anything back if I get any clarification.
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      • Profile picture of the author Steve Fleming
        Originally Posted by jaypoole View Post

        Steve - My experience is that when I've raised a helpdesk ticket I've always received a response and usually pretty promptly. I raised a helpdesk ticket only last week and received a personal message back within 24 hours.
        It's not the general support that's the problem, it's the affiliate support/contact.

        They just totally ignore me and when I try the support email they have just directed me back to the affiliate/office emails or support area. It's like a bloody merry-go-round... without the 'merry'

        Steve
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        • Profile picture of the author globally
          Since Neil is still on board, anyone has any word on when we can expect automated Feeback Look processing to be added to arpReach?
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  • Profile picture of the author Fabian Tan
    I am having this same issue now...

    I just started testing the arpReach system with Hit Director hosting (am not using SMTP providers because they don't provide the volume I need at a reasonable cost) and sent a test email to my numerous email addresses but they always end up in my Gmail junk folder (although they seem to get through to my Yahoo inbox fine). But it just won't get into the Gmail inbox (I tried 3 different Gmail addresses, it only got into the inbox once, I tried about a dozen other times and all went to the junk folder).

    I have tried everything I could think of from using the dedicated IP settings (Hit Director - Knowledgebase - Setting ARP to mail from your dedicated ip adderss), checking whether DKIM and SPF are enabled (which they are, it shows as "passed" in the cpanel), changing the content of the email and using different "From" emails. I only used text email. No matter what the content is, it ends up in the junk folder. Perhaps it is to do with faulty settings somewhere (perhaps with the SPF or DKIM?), or maybe I did not set up the dedicated IP settings correctly?

    I tried disabling DKIM like guruconcept did but no luck as well.

    I know there are a few guys who are having excellent deliverability (their arpReach emails always go to my inbox), so there is a definitely a solution for this!

    I have contacted the arpReach and Hit Director help desks, but any advice, I will be very grateful!

    Thanks,

    Fabian
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    • Profile picture of the author Coby
      Originally Posted by Fabian Tan View Post

      I am having this same issue now...

      I just started testing the arpReach system with Hit Director hosting (am not using SMTP providers because they don't provide the volume I need at a reasonable cost) and sent a test email to my numerous email addresses but they always end up in my Gmail junk folder (although they seem to get through to my Yahoo inbox fine). But it just won't get into the Gmail inbox (I tried 3 different Gmail addresses, it only got into the inbox once, I tried about a dozen other times and all went to the junk folder).

      I have tried everything I could think of from using the dedicated IP settings (Hit Director - Knowledgebase - Setting ARP to mail from your dedicated ip adderss), checking whether DKIM and SPF are enabled (which they are, it shows as "passed" in the cpanel), changing the content of the email and using different "From" emails. I only used text email. No matter what the content is, it ends up in the junk folder. Perhaps it is to do with faulty settings somewhere (perhaps with the SPF or DKIM?), or maybe I did not set up the dedicated IP settings correctly?

      I tried disabling DKIM like guruconcept did but no luck as well.

      I know there are a few guys who are having excellent deliverability (their arpReach emails always go to my inbox), so there is a definitely a solution for this!

      I have contacted the arpReach and Hit Director help desks, but any advice, I will be very grateful!

      Thanks,

      Fabian
      Hey Fabian,

      Without using an SMTP service your deliverability will depend on your own IP address and it's reputation...

      With a new IP address you must first "warm" them up by sending small amounts of email, then progressing slowly. This is how you build up the reputation for your IP and eventually land in the inbox of your subscribers.

      But you must first establish a "good" reputation for your sending IP by sending good quality emails and avoiding bounces and spam complaints.

      Personally I just use SMTP to send my own emails, it can be expensive, but landing in the 'inbox' is priceless in my opinion.

      Good luck.

      Cheers,
      Coby
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