PayPal Customer Service & Account Limiting

2 replies
Well today I had my first run in with PayPal - had my business verified account limited. Have to say when i saw the email I felt my heart drop as there was a load of cash in the account, and after all the stories i've read here I was ready for a fight.

Called them up and they asked for a few documents - took me a couple of hours to pull it all together and a quick call (straight through within seconds actually - i was surprised) I was asked some questions and access was given back.

Turns out the Credit Card I had added to the account had previously belonged on another PP account (another of mine).

Actually I'm surprised to say that the whole customer service I got plus the response time of the call was perhaps some of the best i've had in a long time.

Touch wood i never have to go through the account locking - but all in all have to say the whole thing was all pretty painless. Great service.

HSBC on the other hand who i had to call to get some documents to provide to PayPal was terrible. Passed from person to person, no one knew how to help me - one guy when i asked how to find something on the site spent 5 mins directing through several pages (click this, click that etc) until the last thing he said was 'and now on the right is a box with a women in it - call the number next to her and they might be able to help' - haha.. ridiculous really.

Rant over.
#account #customer #limiting #paypal #service
  • Profile picture of the author apkkadam
    Im glad your experience was pleasant dealing with Paypal. Most of us doing IM have to use Paypal on a regular basis. It helps to know they have a good customer service.
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    • Paypal's days as the undisputed payment processor in the IM world are numbered, imo. They have been to heavy handed with too many people. But, nice to hear that you resolved your issues.
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