Conditional refunds: legal/ethical/FTC compliant?
It's like offering money back guarantee on physical item that's shipped in a container that self-destructs/nonresuable/tears apart (a common DM practice amongst some), to make it harder for a customer to return an item since they have to go then get their own box to return something.
Anyone know the ramifications of "conditional refunds" nowadays? I think either you should offer a full refund or not, personally, I think it's bad to make the customer "prove you tried to use it" and have to submit proof to the merchant, before being eligible to return something.
i understand merchants' perspective re they don't want instant refunders from non serious people; but making them prove and document they tried to use an info product or whatever, doesn't seem right.
-k
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Canadian Expat Living in Medellin, Colombia