People who want TOO much support

It depends, if you feel they are time wasters, or just want to take you for a ride, do away with them I would say. But if you sense they are genuine t, then help them perhaps in exchange for a testimony.

You can offer 1, 2, 3, etc. group Q&A bonus calls. Or offer a 1-on-1 Q&A call (10 min., 30 min, etc.) as a bonus if you don't have enough for a group Q&A call. Offer a paid coaching program (a "lite" version or something more in depth) for any further help they may need.

Tweak this to fit your offer.

This allows you to be the "good guy" and offer good service, yet avoid time-wasters while allowing you the opportunity for more revenue.

I just bought Dan Kennedy's Ultimate Lead Generation Machine and we get 6 follow up Q&A calls. It's awesome!

Hope this helps!

Michelle

If you got time to answer it, then help them out. However, time is money, so spend it wisely.

One more time, if you can't afford to give support at your current price, simply increase your product price. But charging for a product and then for support, thats low, sorry.

Add a FAQ page.

Add a common questions page and FAQ if you feel you're repeating yourself. Only answer questions that aren't covered in it, otherwise point them to the link/help file.

-JD

Create a personal coaching option and put up a sales page for it.

When someone is asking too many questions, tell them "you seem to have a lot of questions, so let me recommend the personal coaching where I will answer all your questions and give you direct individual help making this work for you." Then send them a link to the sales page.

Poof, they will disappear. Of course, on the off chance they actually do decide to click the buy button (which ought to be for upwards of a thousand dollars), it should work.

Then you can draw the line wherever you want, whenever you want, depending on the questions.

EDIT: I should clarify here that some questions really do help improve products. Those questions, I love answering and will always do free of charge. Then I mail my buyers list, or update the FAQ, or even modify the product -as appropriate - to get the new information out there. But sometimes people want to know how they can best integrate your AdSense strategies into their Empower Network promotions, or use your Clickbank affiliate techniques on Commission Junction instead. That's essentially wanting a different product. And coaching is a different product. (Which I will probably write up and sell later.)

Well, what I've learned is that a lot of people usually have the same questions. So.. instead of having to answer them personally one by one, I host a Q & A (questions and answers) webinar every week. That way I can answer questions directly and address my entire audience.

list down answers to all the questions that you have responded in an FAQ. The next time all you have to do is copy paste and the answers and shoot them an email or just give them access to the entire FAQ you have before you answer the questions...

It's depends on quality of support you want to build.
I know be greedy is a bad thing but when it comes to survival it's no time to waste.
Select top priority clients and give them additional help after purchase.
Show to other clients your attitude and get more workers for assistance.

Look out for the questions you keep getting asked and see if there is another product you can produce.

While you should definitely consider questions and look at your product to ensure that it delivers on its promises, technical support should be limited to help with downloads, opening the document, etc.

The product should stand by itself.

If something is not clear to somebody, then by all means improve your product, but otherwise, people should pay for your time. As an example, if you're teaching traffic generation techniques and somebody wants more details about how to get affiliates, you should either recommend a product on that subject or set up a paid consult.

As long as I'm not losing out on any thing by helping them, I try my best to do so. But when they expect too much, I quote my price !

I just ignore those people. I have several infoproducts, and when people start saying stupid things, i respond them as my secretary or assistant saying that i am unavailable.

You really need to draw the line somewhere.