New Laptop keeps saying "not responding" I think I found the problem. Thanks.

33 replies
Hello All,

I'm about to throw this laptop right out this picture window.
Got this back in November and all was fine until about 2 weeks ago.
When I start it up it takes 5 to 15 minutes to start now and was instant until this problem.
Once I get it started and click on anything it start th program or the internet and then says "not responding" It does this with programs on my hard drive and the internet. It will also just start working right and may last 5 to 45 minutes with no problems. I have run the Norton anti virus and AVG and fixed all it said was a problem, but it continues to screw me up.
I believe it has to be some kind of virus.

Has anyone had this happen recently and if so what did you do about it?

Any light you may provide on this is before I do throw this expensive piece of plastic out the window is greatly appreciated.

Jim
#laptop #not responding
  • Profile picture of the author Joseph Then
    If it's Vista, that's normal. It happens to me.

    Try using "System Mechanic" software, it'll help.
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  • Profile picture of the author jimh1626
    Yes it is Vista. I want my XP back.
    But it happens all day long, not just once or twice. i could deal with a quirk every now and then. But I have wasted most of the last 2 days because of this either not working or trying to find a solution. Sometimes it won't even let me shut down and restart for 10 to 30 minutes. I just have to wait til it decides it has had it's rest.

    I'll Give the software a try. Thanks,

    Jim
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  • Profile picture of the author sevenish
    Have you tried CCleaner (originally "crap cleaner")? It makes it ridiculously easy to remove extraneous or superfluous apps and processes from your start up sequence and keep it from clogging the works.

    If you want to get a real look at what MS is running on your system, download the free app "Process Explorer" to have a look at what is cycling your system or cpu. You can use your Task Manager too, but Process Explorer allows you to identify problems more accurately.

    Almost all of the fixes I've done on my windows machines over the past 14 years have something to do with removing various MS pests.

    Good luck with it.
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  • Profile picture of the author jimh1626
    Thanks, I'll give that a try also.
    I'll do damn near anything at this point.

    Jim
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  • Profile picture of the author sevenish
    Jim,

    If you get CCleaner and/or Process Explorer, maybe I can get on Skype with you tomorrow to go through some of the MS crud. I don't use Vista, so I'll not make recommendations as to what you should dump, but maybe we can pinpoint some trouble areas for you to explore further for eradication.

    I've been there ... again and again with each new Windows ... um, enhancement.
    Lemme know.
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  • Profile picture of the author ptone
    Hey Jim,

    I've seen Norton Anti Virus cause some really weird problems on several computers before. I would uninstall Norton and see how it responds.

    If no change, then reinstall Norton. If it fixes the problem, then you can decide what to do from there.
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  • Profile picture of the author Rob Whisonant
    Reformat the hard drive and install Ubuntu Linux. You will never go back to Microsoft again.

    Re's
    Rob Whisonant
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    • Profile picture of the author NPmaster
      Banned
      [DELETED]
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    • Profile picture of the author Floyd Fisher
      Originally Posted by Rob Whisonant View Post

      Reformat the hard drive and install Ubuntu Linux. You will never go back to Microsoft again.

      Re's
      Rob Whisonant
      There is a problem with that advice: He has a laptop. Almost all the hardware (with the possible exception of the video chip) is proprietary.

      That means no drivers in any linux distro. Been there, done that.
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      • Profile picture of the author reapr
        Use Crap Cleaner then use Spybot Search and Destroy ... both free.

        I would also suggest strongly before using those is to delete all browser temp files and windows temp files it is amazing how much these files can slow down a computer.

        Then follow up with a complete virus scam while your in dream land.

        Be interesting to know what makes it work better.

        What brand of laptop is it ... could be your wireless going out. I had an HP that did that about 7 months ago and they fixed it for free under warranty.
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        • Profile picture of the author jimh1626
          Originally Posted by reapr View Post

          Use Crap Cleaner then use Spybot Search and Destroy ... both free.

          I would also suggest strongly before using those is to delete all browser temp files and windows temp files it is amazing how much these files can slow down a computer.

          Then follow up with a complete virus scam while your in dream land.

          Be interesting to know what makes it work better.

          What brand of laptop is it ... could be your wireless going out. I had an HP that did that about 7 months ago and they fixed it for free under warranty.
          It is a Toshiba L305D-S5895
          It has 3 gig memory ans 250 gig HD.

          I'll hook it directly this afternoon and see if it makes a difference.

          Jim
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          • Profile picture of the author edhan
            You should have a recovery CD that comes with the notebook. Or you can get it from the dealer you have bought the notebook. Backup your data before using the recovery CD if everything else fails.

            If you are using the msconfig command, you can play around with the startup by disabling some of them. As for services, you must be careful as turning off some services might have some impact on your O/S.

            Like I have said, it is likely that you have been infected by some malwares. I was lucky that my anti-virus manage to remove it.
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      • Profile picture of the author Rob Whisonant
        Originally Posted by Floyd Fisher View Post

        There is a problem with that advice: He has a laptop. Almost all the hardware (with the possible exception of the video chip) is proprietary.

        That means no drivers in any linux distro. Been there, done that.
        I have it running on several laptops. Never ran into the problem you described.

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        Rob Whisonant
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        • Profile picture of the author Floyd Fisher
          Originally Posted by Rob Whisonant View Post

          I have it running on several laptops. Never ran into the problem you described.

          Re's
          Rob Whisonant
          Last time I put a linux distro on any laptop, it crashed on compilation saying 'keyboard not supported'.

          I'd be surprised if I could find linux drivers of any kind for my current laptop, an HP dv7-1240us. I kinda like things like 3d video, sound card, modem, wireless internet, not to mention my wireless remote and the ethernet card. HP doesn't even list such drivers on their website (they only support Vista 64), so good luck with that one.

          It's not to say linux sucks (it doesn't by a mile), it's just not made for most laptops out there.
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  • Profile picture of the author artwebster
    Are you using a Fujitsu Siemens laptop?

    I have had one for nearly two years and it is absolutely useless. The trouble is you can't rely on it to perform badly all the time and it seems that everytime I took it to the supplier - it worked perfectly.

    The supplier is lying because every time the machine goes back, they re-load everything (I know this because I keep getting prompted to register the machine and the registration process gets blown apart because it is already registered).

    There is no doubt in my mind that the culprit is Vista. As an operating system this is the biggest and most expensive con job that has ever been perpetrated on a gullible public. My machine will be out of guarantee soon and I am hoping to get someone to get rid of Vista and install Windows XP.
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  • Profile picture of the author jimh1626
    Hey everybody,

    Thanks for the help.
    I don't know if i got it or not, but it hasn't done the not responding all day after I ran all programs you suggested. If it is fine tomorrow I think whatever was doing it is fixed.
    If it comes back I got a real cheap laptop for you.

    Jim
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  • Profile picture of the author jimh1626
    Nope my bad. It is at it again.
    Figures as soon as I post it starts doing it again.
    It has been saying not responding for 15 minutes now and no relief in sight.
    It has to do with the internet. When I am working offline it is fine.
    Anyway thanks and I am just going to put a hammer through the screen.

    Jim
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    • Profile picture of the author edhan
      If you have tried using without internet and it is fine. Likely to be 2 incidents. One will be your system might be affected by malware (it happens to me before) where it will be taking up much of your internet bandwidth resource and causing it to 'not responding' or your internet connection is bad. You can test your internet connection in dos command for the site you want to visit.

      Example:

      c:\tracert www.google.com

      This will show the path to google and see if you have * which means timeout for accessing. If there is alot of *, it can mean that you are having a bad internet connection. But it does not rule out the malware.
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    • Profile picture of the author Floyd Fisher
      Originally Posted by jimh1626 View Post

      Nope my bad. It is at it again.
      Figures as soon as I post it starts doing it again.
      It has been saying not responding for 15 minutes now and no relief in sight.
      It has to do with the internet. When I am working offline it is fine.
      Anyway thanks and I am just going to put a hammer through the screen.

      Jim
      Question: Are you running two antivirus programs at the same time?
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      • Profile picture of the author jimh1626
        Originally Posted by Floyd Fisher View Post

        Question: Are you running two antivirus programs at the same time?
        Hi Floyd,

        No I turned off the Norton before I ran AVG and turned that off before I ran the others.

        Maybe that damn worm that is supposed to hit tomorrow.

        Got me stumped. It worked fine for hours them did it again and now it's fine again.

        I'll keep at it.

        Jim
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        • Profile picture of the author edhan
          Here is a site where it can help you to remove malware as it has helped me before.

          Malware Removal

          Hope this helps!
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        • Profile picture of the author Floyd Fisher
          Originally Posted by jimh1626 View Post

          Hi Floyd,

          No I turned off the Norton before I ran AVG and turned that off before I ran the others.

          Maybe that damn worm that is supposed to hit tomorrow.

          Got me stumped. It worked fine for hours them did it again and now it's fine again.

          I'll keep at it.

          Jim
          Next question: Are you using a broadband router? If so, try hooking up directly to your cable modem and see if there is a difference.
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        • Profile picture of the author Richard Tunnah
          Originally Posted by jimh1626 View Post

          Hi Floyd,

          No I turned off the Norton before I ran AVG and turned that off before I ran the others.

          Maybe that damn worm that is supposed to hit tomorrow.

          Got me stumped. It worked fine for hours them did it again and now it's fine again.

          I'll keep at it.

          Jim
          Jim really not a good move to have more than one anti-virus on one machine even if one is switched off. They can see each other as viruses and stop everything!

          Rich
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  • Profile picture of the author Michael Motley
    You probably have too many programs running in the background.

    In the lower left corner of your keyboard you will see a windows key, hold that down, push R. This will give you the run window. Type 'msconfig', this will give you the microsoft configuration utility.
    There are tabs at the top, the farthest right says 'startup, click that'. All the checked boxes are programs that run when you start the computer, which if you're like everyone else with a lap top, its pretty much every program you have on the machine.
    You probably want to leave things like wireless management programs and antivirus programs on, but uncheck most everything else. You are not removing the programs, they are still there and will start when you access a file that is associated with the program. Hit apply, Hit ok. Restart. When you restart there will be a box that comes up and says that you have used the configuration utility, there is a box in the lower left corner that says 'do not show this at startup' put a check in it.

    Yes, i do this about 40 times a day. I am a cube drone..hear me buzz.


    Most programs are made to start at windows startup by default. Many of these programs have updater services to look for things like patches and updates. And many of those updater programs check way too much, some daily, some even hourly. There isnt a software manufacturer in the world that updates daily. So what happens is when you decide to do something, like type, start a program, whatever...your processor can't answer your command because its getting hammered by programs like quicktime, adobe reader, ipod synch and no telling what else to start and do updates.

    If its still not fast enough, go back to msconfig, go to services, you will see a box that says 'hide all microsoft services', check in that box, then click 'uncheck all'. hit apply, hit ok, restart.

    There are some services and programs you want to keep turned on. Again virus, and wireless services at least. The rest is pretty much your choice
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  • Profile picture of the author rosetrees
    This is what I would do if you were one of my clients. Download Avast antivirus. The first time it runs, it scans the entire hard drive BEFORE Windows loads. Once Windows has loaded, uninstall Norton and AVG. Both slow down the computer.

    Now download and scan with Malwarebytes.
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  • Profile picture of the author Thomas Wilkinson
    Michael, I thought no one was gonna suggest msconfig. My only caveat
    would be to caution people to never uncheck anything that they don't
    know for sure what it is.

    That having been said I would put Firefox on there and see if it acts the
    same way. This sounds like an IE problem to me.

    Tom
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    • Profile picture of the author jimh1626
      Originally Posted by Thomas Wilkinson View Post

      Michael, I thought no one was gonna suggest msconfig. My only caveat
      would be to caution people to never uncheck anything that they don't
      know for sure what it is.

      That having been said I would put Firefox on there and see if it acts the
      same way. This sounds like an IE problem to me.

      Tom
      I run Firefox only. Never IE unless it is required.

      I am going to try all the suggestions later this afternoon.

      Thanks for all the suggestions. What a great group of people.

      Jim
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  • Profile picture of the author jimh1626
    Thanks Everyone,

    I think I found the biggest problem and hopefully it will help someone down the road.
    I have a 250 gig HD almost full and my spyware program was set to run automatically and it wasn't finished running while I was online. It was running in the background and I didn't know it. I had it run once a day and it would take 15 to 20 hours to finish with a full scan.
    Now it seems to run normal with only the occasional not responding, but I can live with that. No choice I guess. I am going to put most of the programs on an external drive and try to get this clean with only needed programs and I am sure that will fix any remaining problems.
    It seems to most times turn out to be so simple, but when you get so frustrated it is so hard to see.

    Thanks to everyone,

    Jim
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    • Profile picture of the author Richard Tunnah
      Originally Posted by jimh1626 View Post

      Thanks Everyone,

      I think I found the biggest problem and hopefully it will help someone down the road.
      I have a 250 gig HD almost full and my spyware program was set to run automatically and it wasn't finished running while I was online. It was running in the background and I didn't know it. I had it run once a day and it would take 15 to 20 hours to finish with a full scan.
      Now it seems to run normal with only the occasional not responding, but I can live with that. No choice I guess. I am going to put most of the programs on an external drive and try to get this clean with only needed programs and I am sure that will fix any remaining problems.
      It seems to most times turn out to be so simple, but when you get so frustrated it is so hard to see.

      Thanks to everyone,

      Jim
      Jim..general rule of thumb is to leave 10% of your hard drive free to run everything fine. 15% is even better otherwise it can slow everything down as you've found out!

      Rich
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      • Profile picture of the author MeTellYou
        Originally Posted by Richard Tunnah View Post

        Jim..general rule of thumb is to leave 10% of your hard drive free to run everything fine. 15% is even better otherwise it can slow everything down as you've found out!

        Rich
        thanks for that I never realized it. I always thought that the computer doesn't meet the free hard drive space to run properly. I thought that RAM is enough, but obviously I know nothing about computers
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