Looks like PayPal did it yet again!

52 replies
Howdy,

We have all heard various horror stories about PayPal. It seems that they do many things for no apparent reason, and that can have a negative effect on our businesses.

I just got a "surprise" from PayPal in my inbox.

The letter is just another example of why I continue to use PayPal. I have been with them for a decade (I think) and have never had a single problem with them.

My refund rates are incredibly low, and I handle disputes quickly and professionally.

This is what I got in my inbox...

Due to your exceptional PayPal account performance, we are happy to let you know that your funds will no longer be temporarily held during the investigation of a claim, dispute, or chargeback filed by your buyers. This change will take effect immediately. There is no action required on your behalf to take advantage of this exciting benefit.
Yep, looks like PayPal did it yet again. Thanks, PayPal.

All the best,
Michael
#paypal
  • Profile picture of the author mahol
    Paypal is crazy man.....they put limited access to my account for almost 2 months even i verified all the things after much convincing they restored it.
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  • Profile picture of the author Troy_Phillips
    Originally Posted by Michael Oksa View Post

    Howdy,

    We have all heard various horror stories about PayPal. It seems that they do many things for no apparent reason, and that can have a negative effect on our businesses.

    I just got a "surprise" from PayPal in my inbox.

    The letter is just another example of why I continue to use PayPal. I have been with them for a decade (I think) and have never had a single problem with them.

    My refund rates are incredibly low, and I handle disputes quickly and professionally.

    This is what I got in my inbox...



    Yep, looks like PayPal did it yet again. Thanks, PayPal.

    All the best,
    Michael
    It is about time good things happen to good people .
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  • Profile picture of the author Michael Oksa
    It will be interesting to see who reads the OP, and who doesn't.

    I have a hunch it will be easy to tell.



    All the best,
    Michael
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    "Ich bin en fuego!"
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    • Profile picture of the author MissTerraK
      Michael,

      Thank you for sharing the good news. I always find it refreshing to read positive posts regarding PayPal as I find no problems with them at all. Whenever I've needed help of any kind, they've always been extremely helpful, polite and prompt.

      Oh, and congratulations!

      Terra
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    • Profile picture of the author Steven Wagenheim
      Michael, that is really great news. I haven't gotten any of those notices yet,
      but I'm hoping that someday.

      Congrats on your success.
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  • Profile picture of the author Damien Roche
    For every positive anecdote, there are 10 negative ones behind it.

    They are starting to feel the pressure now they are not the only provider. Good. Some of the horror stories I've read, if true, are disgraceful on Paypal's part. Imagine you dedicate 2 years of your life building an incredible product, launch, and then all sales are frozen by Paypal. That's enough for me to not trust them with large amounts of *my* money.

    Not just that, they have no protection for the buyers in some instances. I was scammed for a smallish amount of money ($150), and Paypal basically stepped back during the dispute and said they couldn't do anything because the sale was digital. I've had an active account with them for 5 years and my word in this single dispute still means squat.

    Receive -> withdraw into bank account within seconds. Don't trust the filthy money-grabbing clowns.
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    • Profile picture of the author AmandaT
      Originally Posted by Damien Roche View Post

      Receive -> withdraw into bank account within seconds. Don't trust the filthy money-grabbing clowns.
      That right there is something PayPal really isn't a fan of. One of the reasons PayPal and I get along so well is because I always make sure there is enough in there to cover any refunds I might have. It's about minimizing risks for them.
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      • Profile picture of the author Damien Roche
        Originally Posted by AmandaT View Post

        That right there is something PayPal really isn't a fan of. One of the reasons PayPal and I get along so well is because I always make sure there is enough in there to cover any refunds I might have. It's about minimizing risks for them.
        To be fair I don't sell products, I sell services, and by the time they reach my Paypal account they have already been finalized elsewhere (Elance).

        I wouldn't even consider Paypal if I were selling products. Much more consistent and cheaper solutions available.
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        • Profile picture of the author ShaneGorry
          Not withstanding the OP, seems from the feedback I get from service providers that Paypal is less then ideal for them.

          Originally Posted by Damien Roche View Post

          To be fair I don't sell products, I sell services, and by the time they reach my Paypal account they have already been finalized elsewhere (Elance).

          I wouldn't even consider Paypal if I were selling products. Much more consistent and cheaper solutions available.
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      • Profile picture of the author Mike Grant
        Originally Posted by AmandaT View Post

        That right there is something PayPal really isn't a fan of. One of the reasons PayPal and I get along so well is because I always make sure there is enough in there to cover any refunds I might have. It's about minimizing risks for them.
        Not really, because even if the offender does not have the funds in the account, or bank account that is attached, to cover refunds then PayPal does not pay for it themselves. They just say there's nothing they can do, and move on. I've been on that end of the situation, and it's not fun.
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      • Profile picture of the author petemcal
        Originally Posted by AmandaT View Post

        That right there is something PayPal really isn't a fan of. One of the reasons PayPal and I get along so well is because I always make sure there is enough in there to cover any refunds I might have. It's about minimizing risks for them.
        To be honest I'm not sure they take that into consideration, because having the money in your account or not doesn't make a difference to them.

        There's many many cases that have been published online where paypal just take any refund money owed straight from the sellers bank account. So in their eyes if money is in the paypal account or money out of the paypal account they're still taking it.

        But I totally agree that you may be seen as lower risk if you leave a buffer balance in your account. I'm just not sure if they actually factor it in or not.
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        • Profile picture of the author Kay King
          For every positive anecdote, there are 10 negative ones behind it.
          Of course - that's because people with a problem tend to complain about it while satisfied customers go on about their business and say nothing.

          even if the offender does not have the funds in the account, or bank account that is attached, to cover refunds then PayPal does not pay for it themselves.
          If a seller is using paypal - he needs to have refund funds available if needed...either in his paypal acct or in an attached bank account. If he doesn't, the buyer may be out of luck and the seller will find his PP acct limited. That's business. People continue to complain that Paypal doesn't guarantee digital goods - but for years that statement has been on the site for all to see.

          kay
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        • Profile picture of the author AmandaT
          Originally Posted by petemcal View Post

          To be honest I'm not sure they take that into consideration, because having the money in your account or not doesn't make a difference to them.

          There's many many cases that have been published online where paypal just take any refund money owed straight from the sellers bank account. So in their eyes if money is in the paypal account or money out of the paypal account they're still taking it.

          But I totally agree that you may be seen as lower risk if you leave a buffer balance in your account. I'm just not sure if they actually factor it in or not.
          One of the first steps they take when they look into your account because of refunds or chargebacks is to ask you to keep a minimum balance. When you ask PayPal representatives for tips to keep your account in good standing, they suggest keeping a healthy balance to quickly and easily deal with any possible refund request.
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    • Profile picture of the author Fraggler
      Originally Posted by Damien Roche View Post

      For every positive anecdote, there are 10 negative ones behind it.
      With the amount of people using PayPal everyday I think there would be a lot more noise (in quantity and intensity) if there was something seriously wrong. For many they are the most affordable and convenient solution.

      I have an Australian account (which I believe has to play by a different set of rules here) and they've (the support team) been great to work with.
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    • Profile picture of the author Nicholas H
      Originally Posted by Damien Roche View Post

      For every positive anecdote, there are 10 negative ones behind it.

      They are starting to feel the pressure now they are not the only provider. Good. Some of the horror stories I've read, if true, are disgraceful on Paypal's part. Imagine you dedicate 2 years of your life building an incredible product, launch, and then all sales are frozen by Paypal. That's enough for me to not trust them with large amounts of *my* money.

      Not just that, they have no protection for the buyers in some instances. I was scammed for a smallish amount of money ($150), and Paypal basically stepped back during the dispute and said they couldn't do anything because the sale was digital. I've had an active account with them for 5 years and my word in this single dispute still means squat.

      Receive -> withdraw into bank account within seconds. Don't trust the filthy money-grabbing clowns.

      Could not of said It better myself. My account has been limited 20+ times for small product launches and getting paid from affiliates. Too much money means suspicious activity apparently, yet I thought they were a Payment Processor.
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  • Profile picture of the author AmandaT
    Like any company, I've had my ups and downs with them. All you can do is make sure you actually understand and follow the rules. Most of the time things will work out. They are a business after all! It's their job to minimize risk and keep their low risk customers happy.

    I got that same email recently.
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  • Profile picture of the author Chri5123
    That's really bad!

    I have had it up to here with Paypal I can't believe they limited your account!!!

    LOL....

    Only kidding I DID read the OP - did I get you?

    Awesome stuff on the holds and I like the fact that they do a quicker transfer to your bank now - it only takes a few hours in most cases.

    Chris
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  • Profile picture of the author Pilotben
    I just love hearing good things about Paypal.

    I have always been looked after by Paypal, my account was limited once, only because I was traveling and logged in from a different country, I just called the up, did what they asked, and was sorted out almost immediately. The support was so friendly, and they did mention a couple of times it was to protect me, and I understand. Never happened again.

    Great Post Michael.
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  • Profile picture of the author marketinguk
    Congrats Michael, I hope I may receive such an email from Paypal one day.

    I am with you and others like Terra who think they're a great company. I have used them for countless transactions and never had any problems with them that I can remember.

    Joel
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    • Profile picture of the author Damien Roche
      Originally Posted by Michael Oksa View Post

      Howdy,

      The letter is just another example of why I continue to use PayPal.
      Originally Posted by MissTerraK View Post

      Michael,

      I always find it refreshing to read positive posts regarding PayPal as I find no problems with them at all.

      Terra
      Originally Posted by Pilotben View Post

      I just love hearing good things about Paypal.
      Originally Posted by Joel Ross View Post

      I am with you and others like Terra who think they're a great company.
      How much did they pay you? :p
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      • Profile picture of the author marketinguk
        Well look again Damien, the stats seem to point to the fact that there are so far at least 5+ warriors saying they've never had a problem with Paypal and you are so far the only person really against them.

        Do you see a pattern here? Well if you don't then at least maybe you would consider changing your comment in bold!

        Just a thought.
        Originally Posted by Damien Roche View Post

        For every positive anecdote, there are 10 negative ones behind it.

        They are starting to feel the pressure now they are not the only provider. Good. Some of the horror stories I've read, if true, are disgraceful on Paypal's part. Imagine you dedicate 2 years of your life building an incredible product, launch, and then all sales are frozen by Paypal. That's enough for me to not trust them with large amounts of *my* money.

        Not just that, they have no protection for the buyers in some instances. I was scammed for a smallish amount of money ($150), and Paypal basically stepped back during the dispute and said they couldn't do anything because the sale was digital. I've had an active account with them for 5 years and my word in this single dispute still means squat.

        Receive -> withdraw into bank account within seconds. Don't trust the filthy money-grabbing clowns.
        Originally Posted by Damien Roche View Post

        How much did they pay you? :p
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        • Profile picture of the author Damien Roche
          Originally Posted by Joel Ross View Post

          Well look again Damien, the stats seem to point to the fact that there are so far at least 5+ warriors saying they've never had a problem with Paypal and you are so far the only person really against them.

          Do you see a pattern here? Well if you don't then at least maybe you would consider changing your comment in bold!

          Just a thought.
          It's just a comment, and most in jest. Lighten up.

          All I'm illustrating is that you don't have to look far for horror stories (search the forums), yet we hardly ever hear the positive side of Paypal. Maybe because when it is going ok, there is nothing to say; they are doing their job.

          Again, all in jest lest we forget how long Paypal have been screwing people out of legitimate earnings. I haven't had a problem with my account in 5 years, and now they don't even take charges on Elance payments and funds can be withdrawn into my bank within a couple of hours.

          Yet why should this be a thing to broadcast? A payment processor managing your customers money and your earnings with care? Who would have thunk it? Come on. Where are the posts about "Amazon did it again!" where we hear the surprising story that for once Amazon actually shipped a product and didn't charge you twice. The fact that these posts even make sense is testament to the wrongful battering people have taken from Paypal.
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          • Profile picture of the author MissTerraK
            Originally Posted by Damien Roche View Post

            It's just a comment, and most in jest. Lighten up.
            Well, that explains everything then, well except your or :p to indicate you were mostly "jesting".

            Terra
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          • Profile picture of the author marketinguk
            Is it really mostly in jest, should I remind you what you wrote towards the end of your post as you seem to have forgotten: "Receive -> withdraw into bank account within seconds. Don't trust the filthy money-grabbing clowns."

            Yeah seems like you're the one who perhaps could do with lightening up lol. Yes there are some people who have had bad experiences with Paypal I don't deny that, but you just wrote a blanket statement about them which isn't trued based on many people's experiences here.

            In short your comment is way off in terms of 1 out of 10 being satisifed IMO.

            Joel
            Originally Posted by Damien Roche View Post

            It's just a comment, and most in jest. Lighten up.

            All I'm illustrating is that you don't have to look far for horror stories (search the forums), yet we hardly ever hear the positive side of Paypal. Maybe because when it is going ok, there is nothing to say; they are doing their job.

            Again, all in jest lest we forget how long Paypal have been screwing people out of legitimate earnings. I haven't had a problem with my account in 5 years, and now they don't even take charges on Elance payments and funds can be withdrawn into my bank within a couple of hours.

            Yet why should this be a thing to broadcast? A payment processor managing your customers money and your earnings with care? Who would have thunk it? Come on. Where are the posts about "Amazon did it again!" where we hear the surprising story that for once Amazon actually shipped a product and didn't charge you twice. The fact that these posts even make sense is testament to the wrongful battering people have taken from Paypal.
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          • Profile picture of the author Michael Oksa
            Originally Posted by Damien Roche View Post

            The fact that these posts even make sense is testament to the wrongful battering people have taken from Paypal.
            I suppose you could look at it that way, but I don't. You are assuming that all of the horror stories are true, but is that really the case? Neither of us can know for sure, but we do know that we are only hearing one side in all of those "horror stories".

            Many times a person will admit that they did something "a little wrong" or against a seemingly small rule that they don't agree with. In other words, when you dig deeper, PayPal isn't nearly the monlithic ogre it is so often portrayed as.

            I wrote my post as a way of reminding people that PayPal is a good company and that I have had positive experiences with them.

            All the best,
            Michael
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        • Profile picture of the author Mike Grant
          Originally Posted by Joel Ross View Post

          Well look again Damien, the stats seem to point to the fact that there are so far at least 5+ warriors saying they've never had a problem with Paypal and you are so far the only person really against them.

          Do you see a pattern here? Well if you don't then at least maybe you would consider changing your comment in bold!

          Just a thought.
          Nah, you can add me to that list.

          $50,000 minimum, and 50% rolling reserve for 180 days on a 5 year old account they never had a chargeback, dispute, or refund. They just didn't like me selling intangible items, despite my track record.
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      • Profile picture of the author MissTerraK
        Originally Posted by Damien Roche View Post

        How much did they pay you? :p
        They've paid me very well, actually!

        Not in money directly, but in convenience and time. And well, you know the saying that time is money, right?

        Well, there you go.

        Terra
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  • Profile picture of the author sbucciarel
    Banned
    I have also had a problem-free Paypal account for many years with very low refunds and I always take care of disputes immediately. Knock on wood ....
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  • Profile picture of the author kaizense
    Ok, Michael you got me !

    Congrats on the email. Personally had only 1 unpleasant incident with them which still remains a mystery till today. Other then that (which was many many years ago), Paypal has being alright by me.
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  • Profile picture of the author Brian Tayler
    Great to see positive posts about Paypal. So many people rely on it for business and yet attack them in posts at every chance (oddly enough usually because of something the "poster" did unethically or at least a bit deceptive).
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  • Profile picture of the author Gene Pimentel
    I got the same email today Michael! Welcome to the club. LOL
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  • Profile picture of the author Kurt
    Originally Posted by Michael Oksa View Post

    Howdy,

    We have all heard various horror stories about PayPal. It seems that they do many things for no apparent reason, and that can have a negative effect on our businesses.

    I just got a "surprise" from PayPal in my inbox.

    The letter is just another example of why I continue to use PayPal. I have been with them for a decade (I think) and have never had a single problem with them.

    My refund rates are incredibly low, and I handle disputes quickly and professionally.

    This is what I got in my inbox...



    Yep, looks like PayPal did it yet again. Thanks, PayPal.

    All the best,
    Michael
    I got the same email about a month ago. It was a nice touch.

    I also handle disputes very quickly.
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  • Profile picture of the author SShip
    I myself haven't had any issues with Paypal, but it's always nice to hear something positive about them. Thank you for sharing your experience, it was refreshing.
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  • Profile picture of the author bloggerd
    Iv never had any issues with paypal so far..touch wood!
    and iv never had any of them notices, always time though..
    Iv heard many bad reviews people have had with them and its always nice to hear some posative news on them
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  • Profile picture of the author Josh Anderson
    I received one of these as well.

    PayPal does have some serious issues though... most of which have to do with API, incomplete or incorrect documentation, and support providing incorrect answers 90% of the time when it comes to integration. The new CEO claims to be addressing these issues... Hopefully.
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  • I guess PayPal is pretty unpredictable, but how is this news anything but good?
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  • Profile picture of the author kursat
    Really happy to read this. I rely on paypal for most of my work and I trust that they are good but sometimes you hear the horror stories. May be when everything is done right, they are not so bad after all. Thanks for the share.
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  • Profile picture of the author LilBlackDress
    Originally Posted by Michael Oksa View Post

    Howdy,

    We have all heard various horror stories about PayPal. It seems that they do many things for no apparent reason, and that can have a negative effect on our businesses.

    I just got a "surprise" from PayPal in my inbox.

    The letter is just another example of why I continue to use PayPal. I have been with them for a decade (I think) and have never had a single problem with them.

    My refund rates are incredibly low, and I handle disputes quickly and professionally.

    This is what I got in my inbox...



    Yep, looks like PayPal did it yet again. Thanks, PayPal.

    All the best,
    Michael
    So nice to hear a POSITIVE Paypal story!
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  • Profile picture of the author cbwarrior
    Has anyone else using paypal as a checkout option been annoyed at how hard PayPal is pushing the "bill me later" feature when someone tries to buy your product? I think it's awful because it is very confusing to someone and interrupts the checkout process with something that 95% of people don't want to use.
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  • Profile picture of the author Randall Magwood
    Congrats Michael. You obviously are a highly credible seller and a reputable marketer. Good news.
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  • Profile picture of the author Stuart Walker
    Thankfully no problems with them so far. Good result though OP.
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  • Profile picture of the author Ron Killian
    Wow, this is very interesting news! Very surprising from them.

    Sadly I have not gotten that email. I know my refund/dispute/chargeback rate is very, very low. Always take care of those issues right away.

    I just wish they didn't always stick you with a settlement fee on chargebacks. Well think I won 1 or 2. Not my fault if some one's pay pal account gets hacked or broken into.

    Never seen a cheaper solution for payments. I must have missed them.

    I have to say too, I've always had good support from them, phone and email. Always been pleasant and nice.
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  • Profile picture of the author Ben Gordon
    Yep, I also got this from them about a month ago. Finally they do some good!
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  • Profile picture of the author GarrieWilson
    If you read PayPalsucks.com you will see other people complaining about them too. Something needs to be done!

    -g

    ps I kid.
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  • Profile picture of the author FirstSocialApps
    I have used PayPal for around 7 years and have pushed lots of money through. I think there service is very good. The only time I ever had an issue with them is one time they froze my account, but even when they did this they tried to call me first to discuss the issue, but I had entered the wrong phone number so it was my own fault they froze it. 20min on the phone to go over the issue and update my phone number with them and they unfroze the account.
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  • Profile picture of the author travlinguy
    I got the good doobie award from them just now. Nice.
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  • Profile picture of the author tylerfred
    I have never sold anything with Paypal, I only buy stuff lol. But hey, I am glad your in good standing and that Paypal recognizes that
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  • Profile picture of the author Maui Mike
    Originally Posted by Michael Oksa View Post

    Howdy,

    We have all heard various horror stories about PayPal. It seems that they do many things for no apparent reason, and that can have a negative effect on our businesses.

    I just got a "surprise" from PayPal in my inbox.

    The letter is just another example of why I continue to use PayPal. I have been with them for a decade (I think) and have never had a single problem with them.

    My refund rates are incredibly low, and I handle disputes quickly and professionally.

    This is what I got in my inbox...



    Yep, looks like PayPal did it yet again. Thanks, PayPal.

    All the best,
    Michael
    That's great and refreshing news Michael, congrats!!!
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  • Profile picture of the author Maui Mike
    Didn't Paypal recently retain a CEO or Pres? Maybe things actually are changing for the better over there.
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  • Profile picture of the author celente
    In my experiece I had mixed results with paypal.

    If you are doing the wrong thing, you will get penalized.

    But if you get your account banned from doing a big launch, they are normally cool about it, and work with you.
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  • Profile picture of the author SteveSRS
    My account is also like almost 10 years old and had some problems while traveling about security access (not too weird).. and later about not knowing the answer to my secret questions anymore when I wanted to change my password (you should do this every now and then)...

    I called around and nobody knew what to do.. in the end got a contact number from Paypal in my home country (I live in other country now) called they told me but hey you are a big customer so I can't help you you have a personal account manager

    Then got his number and all was fixed in 5 minutes.. so first this was a bit a pain in the ass but now I have his number all is goooooood..

    Couple months ago got a call from them on how I was doing and my dispute rate went up in that month (had a some big time server issues then) but all was still good and my normal dispute rates was also very good and they offered me special lower transaction rates

    I'm still happy with Paypal!
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  • Profile picture of the author PrestonSr
    I think that when you are new to paypal you might experience problems but after a while you get to understand there policies and from then on I guess it gets to be a smooth ride
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