Need Help With My PayPal Account

15 replies
Hi everyone,

I recently opened a business PayPal account. I've had a personal account with them for years. I wanted to test if everything was working okay, so I sent myself $1 from my business account to my personal account.

I got an email to say I'd received the money to my personal account, but it said it was sent to an email address that isn't linked to a PayPal account.

But it is linked to my personal account.

When I log into my personal account I see no trace of the money or of any activity.

These are two separate accounts using two separate email addresses. Any idea what's going on? Do I need to "link" my email address to my account or something? I can't see an option for that anywhere. It's already saying it's the primary email address for my account...
#account #paypal
  • Profile picture of the author Charles E. White
    Alex, log onto PayPal, go to profile then you'll see a link to add or edit email addresses. If your business account is your primary account, make sure you have the correct email address there. If your personal account is your primary account then check the email address for that to make sure it is correct.
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  • Profile picture of the author Kris Turner
    Hi Charles,

    Thanks for the info. I've done that, and they're both correct. On my business account I see that my transfer is listed as "uncollected." It said the user (me) may have a personal account and not be able to accept card payments.

    How do I upgrade my personal account to be able to do that?

    Does this mean I can never pay people with PayPal?
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    • Profile picture of the author CmdrStidd
      Alex,

      I have recently spoken to Paypal about some of these very same issues and this is what they told me.

      First, no information can be the same between the 2 accounts. This means you have to use different checking account numbers, different credit card numbers and different addresses. If any of this information is the same between the 2 accounts it will red flag the accounts and you could lose both accounts.

      Second is the reason they do this. It is to stop fraudulent sales and hiding of funds from officials. What I mean by this is let us say that someone sells a 24 inch LCD TV for $1000. They take the funds from the paypal account that they set up for "business" and transfer them to the account set up for "personal" use. Then they transfer the funds to their bank. Once the funds hit their bank, they close the account. At no time have they shipped the TV they have stolen but they have made it harder to trace back to them since they as a shipper can now argue that they paid the "other party" to ship the TV and they cannot control the issues with the other party. In effect, Paypal is left with nothing they can do and at the same time, niether does the customer have any viable action or recourse.

      The reason I am telling you this is because if you get caught with 2 separate Paypal accounts, they can freeze both accounts and you end up being S.O.L.
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      • Profile picture of the author Dan C. Rinnert
        Originally Posted by CmdrStidd View Post

        First, no information can be the same between the 2 accounts. This means you have to use different checking account numbers, different credit card numbers and different addresses. If any of this information is the same between the 2 accounts it will red flag the accounts and you could lose both accounts.
        When you say "addresses," you mean eMail addresses, right? According to PayPal's FAQ: "PayPal users can have one Personal account and one Premier or Business account. Each account needs to have a unique email address, bank account and credit card."
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  • Profile picture of the author Amber Jalink
    Did you get an email from paypal saying you received the money but now you have to collect it?

    Is it possible you entered the email address to pay to wrong?

    Also it could be that as it states here, being a personal account, it didn't like you sending it to your personal account. Perhaps testing it the other way? (Personal to business)?

    Just fyi, if its not collected (i.e., if everything is right), you can cancel the payment. Just click on the transaction - you should have the option to cancel it or call it back.

    Amber
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  • Profile picture of the author DirectoryKing
    I have had the same problem too. Let me know how you resolved yours.
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  • Profile picture of the author BizBoost
    SIDE WARNING:

    This is not a direct answer since other people have already answered it, but it's another problem that could come up.

    ** I have ONE name on my Paypal Business acct. It is not the same name on my BANK checking acct. I proved, to Paypal, anyhow, that I was the one with access to the bank acct since I verified their 2 deposits. However, my BANK rejected 5 subscription payments because the name on the Paypal acct did not match the name on my BANK acct.

    Even a call to them couldn't get this rectified. But, this was not the case with my previous bank. So, not all banks have this problem. Make sure to check with yours.

    Best,
    Eric
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  • Profile picture of the author Kris Turner
    They mean the 2 email addresses have to be different, right? If you're working from home, then the mailing addresses will be the same (unless you have a PO Box or something...)

    I think you're allowed 1 personal account and 1 business account, right? Now that I think about it, my personal account might be a "premiere" account. I wonder if I need to downgrade it to a standard personal account?

    PayPal don't exactly make this stuff clear, do they!
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    • Profile picture of the author Dan C. Rinnert
      Originally Posted by Alex Taylor View Post

      They mean the 2 email addresses have to be different, right? If you're working from home, then the mailing addresses will be the same (unless you have a PO Box or something...)

      I think you're allowed 1 personal account and 1 business account, right? Now that I think about it, my personal account might be a "premiere" account. I wonder if I need to downgrade it to a standard personal account?

      PayPal don't exactly make this stuff clear, do they!
      Actually, they do. It's just hard to find sometimes.

      You can have a personal account and a premiere or business account. You can't have a premiere and a business account.
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  • Profile picture of the author Kris Turner
    Well, I have a premiere and a business accountt, but I dont want to lose my personal account. Can I downgrade the premiere to a standard?
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    • Profile picture of the author CmdrStidd
      Originally Posted by Dan C. Rinnert View Post

      When you say "addresses," you mean eMail addresses, right? According to PayPal's FAQ: "PayPal users can have one Personal account and one Premier or Business account. Each account needs to have a unique email address, bank account and credit card."
      Originally Posted by Alex Taylor View Post

      They mean the 2 email addresses have to be different, right? If you're working from home, then the mailing addresses will be the same (unless you have a PO Box or something...)

      I think you're allowed 1 personal account and 1 business account, right? Now that I think about it, my personal account might be a "premiere" account. I wonder if I need to downgrade it to a standard personal account?

      PayPal don't exactly make this stuff clear, do they!
      To answer you both, the answer is yes, two different email addresses.

      Originally Posted by Alex Taylor View Post

      Well, I have a premiere and a business accountt, but I dont want to lose my personal account. Can I downgrade the premiere to a standard?
      You can downgrade. Here is what Paypal told me in their automated Q&A chat program, Sarah:

      You :
      How do I downgrade my account from premier to personal?
      Sarah - PayPal :
      Before you downgrade your account, please click here and consider the advantages of a premier or business account. That said, PayPal Customer Service can help you change your account type.

      To find the contact information:
      1. Log in to your PayPal account.
      2. Click the Contact Us link.
      3. Click the Service Center link in the Help by Phone section.
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  • Profile picture of the author Kris Turner
    CmdrStidd, I did just as your post suggests yesterday, but I still haven't heard back form PayPal. I'm not sure I've ever had to contact them directly before, so I don'd know what their response time is...

    I still expected an email confirming they got my request though!
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    • Profile picture of the author cassy1109
      Banned
      [DELETED]
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      • Profile picture of the author Kay King
        You can have two paypal accounts - with different info. But I thought paypal had a rule that you cannot transfer from one to the other.

        It's possible if you open or upgrade to a business account paypal may upgrade your personal account to Premier status. When my Premier account went to Business Acct - my personal account began showing as a Premier acct. though I did nothing to change it.

        kay
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        • Profile picture of the author kuma1234
          Since we are on a PayPal topic....I notice that PayPal has a feature to include Secondary email addresses.

          Does this mean I can add another email address and use that, for like an affiliate program? This way we needn't have to reveal our Primary PapPal email address.
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          • Profile picture of the author ewikk055
            they all link to the same account, so I'm pretty sure it would not really matter.
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