Handling Refunds for own product?

7 replies
I'm creating a cheap OTO around the $7 range, but I'm afraid to go through with it because I have no idea how refunds work or how to handle customer service. Also, I suppose they would buy the ebook via PayPal...PayPal doesn't display my full name when someone is buying something from me does it? Sorry, I haven't bought something using PayPal in a while.
#handling #product #refunds
  • Profile picture of the author Young Financier
    Processing refunds via PayPal is simple. Just get the person's transaction ID or email, find their order and press the refund button.

    As for displaying your name...if you have a business account, they'll only show your business' name.
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  • Profile picture of the author SurrealPSD
    @Sean - Do you still incur the paypal transfer fees after refunding?
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    • Profile picture of the author VinnieVegas
      Originally Posted by SurrealPSD View Post

      @Sean - Do you still incur the paypal transfer fees after refunding?
      When you refund the money via the Paypal refund interface, the credit for the transaction is factored in. The transaction zero's out: the purchaser gets the full purchase price back, and you don't get stuck with the transaction fee.
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      • Profile picture of the author SurrealPSD
        Originally Posted by VinnieVegas View Post

        When you refund the money via the Paypal refund interface, the credit for the transaction is factored in. The transaction zero's out: the purchaser gets the full purchase price back, and you don't get stuck with the transaction fee.
        Thanks so much Vinnie, appreciated
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  • Profile picture of the author Young Financier
    TBH, I really don't know. Good question. Maybe someone with more experience than me can answer that.
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    • Profile picture of the author SurrealPSD
      Originally Posted by Sean T Alexandre View Post

      TBH, I really don't know. Good question. Maybe someone with more experience than me can answer that.
      Ok mate - appreciate the reply
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  • Profile picture of the author Randall Magwood
    Dont worry about refunds. Just create a phenomenal product and market it like a mad man. If you get 1 refund for every 20 sales... this is good in my eyes.
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