33 {{ upvoteCount | shortNum }}
33 {{ upvoteCount | shortNum }}

How can clickbank not have a customer service phone number?

by Nathan Hangen
18 replies
I mean get real...these guys make millions and they don't have a way for vendors to contact them? They really screwed me on a recent transaction and rather than being able to fix it, I look like an @$$ to the customer. Their contact form says 2 business days? Does anyone know of an alternative?

/rant

Thanks,

Nathan
#clickbank #customer #number #phone #service
  • Profile picture of the author AlexKaplo
    [DELETED]
    {{ DiscussionBoard.errors[673692].message }}
    • Profile picture of the author Nathan Hangen
      Thanks Alex, I'll have to give them a call. I'm guessing they aren't open now, but you can bet they'll be getting a call first thing.
      {{ DiscussionBoard.errors[673709].message }}
  • Profile picture of the author AlexKaplo
    haha... here's a tip man, whenever you want more info on a website for any reason, such as a address, telephone number, etc, etc...

    Simply search for the domain name on domaintools.com

    They will pop-up all the info you registered when purchasing your domain (unless they person paid for privacy services).

    -Alex
    Signature

    {{ DiscussionBoard.errors[673718].message }}
  • Profile picture of the author Joe Stewart
    Actually, I'm on the phone with them right now (on hold, but I know this is the right number).

    Clickbank: 208-472-9500
    Signature

    My New "Share All" Blog Is Coming Soon! Online & Offline Marketing, More!

    http://www.UnCENTSored.com

    {{ DiscussionBoard.errors[676013].message }}
  • Profile picture of the author Llewelyn James
    Hi there guys,

    Thanks for posting the following clickbank number : 208-345-4245. It worked first time, been e-mailing them every day for the last week about commission cheques owed no response at all, nothing, nada, zilch. Anyone else had this prolem, a bit worrying anyway I got through and talk to someone on the phone letssee if they actually do anything?
    Signature

    "Action is the foundational key to all success."

    www.internetmillionairesonlineclub.com

    {{ DiscussionBoard.errors[1867723].message }}
    • Profile picture of the author doylesoft
      In five years, I only had to call Clickbank two or three times. In my experience, I was able to get right through to the right department and they have been great and very friendly to work with. Your mileage may vary.
      Signature

      Brandon Doyle
      http://doylesoft.com Simple, effective, and affordable software. Knowledge Base software.

      {{ DiscussionBoard.errors[1966672].message }}
    • Profile picture of the author Bongoshaq1
      Originally Posted by Llewelyn James View Post

      Hi there guys,

      Thanks for posting the following clickbank number : 208-345-4245. It worked first time, been e-mailing them every day for the last week about commission cheques owed no response at all, nothing, nada, zilch. Anyone else had this prolem, a bit worrying anyway I got through and talk to someone on the phone letssee if they actually do anything?
      Clickbank sucks when its time to get paid. They have screwed around with our checks and payments. See my post.

      You need to sell for those people who will pay you promptly and not otherwise.
      {{ DiscussionBoard.errors[5452901].message }}
      • Profile picture of the author Alexa Smith
        Banned
        Originally Posted by Bongoshaq1 View Post

        I had a $9.00 commissions sitting in my account.
        To be fair, they do explain pretty openly and clearly that the minimum payment threshold is $10.

        Originally Posted by Bongoshaq1 View Post

        They chipped away $1 at a time
        That's the "dormant account charges". They do that only if you haven't earned a commission for 90 days. They do explain that openly too - unpleasant though it is.

        All you have to do, to avoid it, is make 1 sale in 3 months.

        Originally Posted by Bongoshaq1 View Post

        Now they have no Telephone number to call.
        This is wrong.

        They have 2 telephone numbers and an online chat facility.

        Originally Posted by Bongoshaq1 View Post

        Bottom line do you want to bust your ass for such an outfit that is reluctant to pay ?
        ClickBank isn't "reluctant to pay". Their reputation for prompt payments, according their terms of service (which it would help you to read) for over a decade is second to none in the industry.

        Originally Posted by Bongoshaq1 View Post

        Aren't there 100s of other great affiliate vendors out there who don't screw around with you?
        I don't believe there are (m)any with such reliable and longstanding payment records as ClickBank, no.

        Originally Posted by Bongoshaq1 View Post

        You need to sell for those people who will pay you promptly and not otherwise.
        It's precisely because of that, that this forum's full of threads from vendors asking affiliates "How can I attract you as an affiliate?" and answers from successful affiliates saying "Put your product on ClickBank, because that way we're not reliant on the vendor for payment and we know we'll be paid promptly and efficiently according to ClickBank's TOS every single time".
        {{ DiscussionBoard.errors[5453041].message }}
        • Profile picture of the author joven
          Hello there guys!

          I am looking for Clickbank customer service telephone number. Where is it? Does somebody have it?

          Thanks
          Signature

          Weight Loss program from the #1 nutritional company in the United States.

          http://everardo.myshaklee.com

          {{ DiscussionBoard.errors[6344863].message }}
          • Profile picture of the author joven
            Hello Bogoshaq1,

            I just replied a post and said "where is the Clickbank Telephone number?". Sorry that I missed it the first time. It is just that I am nervous today. I need Clickbank to refund me my money and they will. I just called them using Bogoshaq1 supplied number. Many thanks Bogoshaq1. (If I am not saying your name correctly, I apologize.)

            Warriors, I also found my CB number and it is (800) 390-6035. It works. Just tested it.

            Have a good day!
            Signature

            Weight Loss program from the #1 nutritional company in the United States.

            http://everardo.myshaklee.com

            {{ DiscussionBoard.errors[6344932].message }}
  • Profile picture of the author hzl68
    I actually called Paypal and got their number and it was the 1-800 number that BT wrote on this Forum... It was a big help. And AlexKapo thank you for the info. on the domaintools.com. I appreciate all this help and i'm glad to have joined here today...
    {{ DiscussionBoard.errors[3838569].message }}
    • Profile picture of the author Bongoshaq1
      Clickbank sucks when its time to get paid. I had a $9.00 commissions sitting in my account. They chipped away $1 at a time and completely took away $9.00 applying various rules.

      Now comes another commission of $25 per month on continuity product. They have delayed that payment based on the fact i changed our method of payment its called bi-weekly but once you change something it is overthrown another 2 weeks into the future.

      Now they have no Telephone number to call. I had to search the Internet to find one. I got here and I used it to ask them to get paid. They told me it will be February 1, 2012. Lets see if we get paid.

      Bottom line do you want to bust your ass for such an outfit that is reluctant to pay ? Aren't there 100s of other great affiliate vendors out there who don't screw around with you? You may not even get paid for your efforts after all.
      {{ DiscussionBoard.errors[5452881].message }}
  • Profile picture of the author ezmystic
    They probably like to sit on the money for as long as possible to earn interest on it, just like banks do with bank transactions. It's free money for them that way especially if the sums are huge.
    Signature
    {{ DiscussionBoard.errors[5452953].message }}
  • Profile picture of the author seosoldier
    Shame on Clickbank for making their phone numbers so hard (impossible?) to find on their web site. I have tried getting refunds via their web page before and it didn't work. Yet when I call them I get very good and quick service - pretty much immediate. (For those sellers who hate refunders, trust me this refund was legit. ;-D )

    So I praise Clickbank for their easy refunds once you have their phone number, but scold them for making that number so hard to find. In fact I could NOT find it on their site anywhere and did a google search which lead me to this forum, to find it. Praise be to the Warrior Forum and fellow Warriors!
    Signature
    > My Promise To You: I will never promote any offer I do not truly believe to be 100% worth buying and using!
    https://bestwaterfilter.us
    {{ DiscussionBoard.errors[6381626].message }}
  • Profile picture of the author RonDavies
    Clickbank continues it's downward spiral into the cesspool of junk vending. Fewer controls on products, feigned interest in quality, while promoting every scam there is. Most credible product creators are quickly moving away from Clickbank, though we have been happy to have seen over $2 million from them during the time we ran products there. They simply are not the vendor-oriented company they used to be.

    We brought them well over 500,000 new affiliates, and becuase our system tracked every transaction front to back, we know they saw about $129,000 per year in transaction revenue from us.

    At one time we had built a system called "refund buster" which tracked chronic refunders, and gave a red/amber/green light to them on the purchase page, telling them they were being tracked and the status of their trend in real time. We offered to sell the whole technology to them for a measly $25k and they didn't take it.

    We also offered them a page change tracking script. One f their big problems is that once a sales page is approved, there are no controls to stop vendors from simply changing it too whatever rip-off copy they want.

    We have a script that does that on our platform (sold now) that easily did, and it was even contextual and could read text from new images OCR, etc.

    Nope, the dinosaurs at Clickbank didn't want that.

    Sooner or later, their market chare will dwindle to where someone serious about doing what they do will take a solid run at them.

    We shall see
    {{ DiscussionBoard.errors[7173437].message }}
    • Profile picture of the author Raydal
      Originally Posted by RonDavies View Post


      At one time we had built a system called "refund buster" which tracked chronic refunders, and gave a red/amber/green light to them on the purchase page, telling them they were being tracked and the status of their trend in real time. We offered to sell the whole technology to them for a measly $25k and they didn't take it.
      Maybe if you sold this as a WSO you would have made more
      than $25k. Refund rating has been a big sore eye for the
      ClickBank platform and any deterrent to serial refunders
      would help.

      -Ray Edwards
      Signature
      The most powerful and concentrated copywriting training online today bar none! Autoresponder Writing Email SECRETS
      {{ DiscussionBoard.errors[7173495].message }}

Trending Topics