Turn Business Lobby into Offline Squeeze Page

8 replies
I have a client who has lots of people come through his doors. I've talked with him about building his list and capturing the information of all of those customers. We talked a little about having people sign up for a drawing, and stuff like that, but I made another suggestion.

When you shop at most national retail chains (think GAP), right after they give you your total bill, they offer you "instant savings" by signing up for their credit card or rewards club. We've implemented the same system here.

For those that sign up in the store, they are given a % off their bill right then and there. In order to make the process simple and avoid having to enter customer info into our system later, we set up a netbook (tiny laptop) for customers to use to enter their own info. Have you ever tried to read people's handwriting when they fill out a form or application? It's terrible.

This way, they enter their own info and there's no more work on our part. The downside is, if you use double opt-in we have found there is no way to force people to confirm their email before giving them the discount. A lot of people only know how to check their email on their home computer, so figuring that out in another location and on another computer is too hard! To help with opt-ins we've placed another special offer in the confirmation email.

We haven't been doing this long enough to give any meaningful stats, but so far so good. We make sure to mention to them both on the "Thanks for signing up here's your savings" page, and verbally that they should look for an email from us, and tell them specifically what they'll get from opting in.

This does require you to buy a netbook, but those things are cheap. You can get the Linux ones for less than $200, and if your client doesn't want to buy one you could just rent it to him. The cable company still rents modems and routers to their customers, and they make a killing!
#business #lobby #offline #page #squeeze #turn
  • Profile picture of the author iw433
    Thanks I have been talking to business owners about this. You just solved the opt in process for me.
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    Bill Skywalker Edwards
    Address-O-Lite

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  • Profile picture of the author Brad Simmons
    Glad to be of service. Let me know how it works for you.
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  • Profile picture of the author Chris Lagarde
    Brad - if the autoresponder company, e.g. Aweber or Get Response, notices that all subscribers are coming from one IP address (the computer in the business lobby), they will, in all likelihood, shut down the web form signup.
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  • Profile picture of the author Brad Simmons
    That's interesting. Maybe since our volume is low at this point they haven't noticed. Maybe I could let tech support, or someone, know about that and what we're doing and see what they say. Have you seen them do that before? Do they have a stated policy for something like that?
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  • Profile picture of the author Glenn Grundberg
    I do this with ALL my offliners, but I haven't tried a notebook or kiosk. In my experience people won't take the time to manually input anything, and if they do, they'll type gibberish anyways.

    Just direct every clerk on pain of dismissal to offer the sign-up to EVERY customer, point out the benefits of subscribing, and collect the info FROM them to avoid typos. And get their addresses and phone numbers too!

    Don't use AWeber for this kind of list...and DON'T use double-opt. You aren't going to have too many problems with spam complaints from a list like this. This is extremely targeted, and from proven buyers who will certainly remember the sign-up from your store or establishment.

    But there's a caveat here too: Email them IMMEDIATELY when they are added to the DB, and EVERY week thereafter so they don't forget who/what/why they signed up for! Set up some coupons or special offers and let them run, and/or assign a clerk or manager to pen up a weekly newsletter as part of their job description (or they could hire YOU ).

    Personally I use DadaMail Pro for this kind of list unless it gets WAY too big, like over 5000, and only then would I consider going to a service like IContact or GetResponse (but NOT AWeber- not for an inhouse non-IM related list).

    You could still use your netbook thingy, just set up the form to your dadamail on it and let 'er rip.

    My 2c...:p
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    I'm Baaaaaack...
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  • Profile picture of the author Brad Simmons
    Thanks for your feedback Glenn. It sounds like you've had quite a bit more experience using this setup than I have.

    I've used the staff to get customers to sign up, so that base is covered.

    Why the aversion to aweber?
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  • Profile picture of the author Mark Riddle
    Brad,

    One of the clothing stores that I consulted (Men's Suits) made it a requirement for the sales person to get their commission to fill out an information card on every sale.

    Along with filling out the card, they also signed and hand addressed a thank you card to the customer.

    The information on the card was later entered into their client data base, but this concept could easily be changed (or add to) to include signing up the client for discounts etc via email.

    The Clerk that had added the most cards would win a monthly prize, of course if the person was already in the system you didn't have to enter the information again (and there wouldn't be a entry for the contest).

    Generally the new people would win the card contests, and the old timers would will the high sales volume contests.

    Mark
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    Today isn't Yesterday, - Products are everywhere if your eyes are Tuned!
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  • Profile picture of the author Brad Simmons
    That's a great idea. My business owner doesn't really have salesmen, but one person that handles all the people as they pay and head out the door. That's where we're implementing the "squeeze."
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