How do you stop getting screwed by Fiverr sellers?

47 replies
I would like to know. I picked someone to do logo design for me about 2 weeks ago, I wasn't in any particular hurry for this order, it was due in 13 days. Yesterday it was marked as delivered, but no file attached and a simple message saying can you wait. Now, 24 hours later no product delivered, and no contact. Obviously, I will escalate this to the admin team over there, but still.

:confused:

This guy has over 200 positive ratings, produces awesome quality work, and is a Top Seller on there. I am seriously perplexed. Do I just need to pick someone at random?
#fiverr #screwed #sellers #stop
  • Profile picture of the author sunray
    Quality logo design is a lot more expensive than $5. You should simply go somewhere else, like freelancer.com for example. Expect to pay somewhere between 50 to 100 dollars. And this is still very cheap, as regular design companies take thousands.
    Signature

    Use these laws and make the Law of Attraction work
    QuantumMindSuccess Learn how to live a happy, healthy and abundant life.
    {{ DiscussionBoard.errors[7509344].message }}
  • Profile picture of the author GarrieWilson
    I had that issue too.

    I waited a week and had to contact fiverr. The bad thing, once you get a refund, you can't leave feedback so others won't know.

    Garrie
    Signature
    Screw You, NameCheap!
    $1 Off NameSilo Domain Coupons:

    SAVEABUCKDOMAINS & DOLLARDOMAINSAVINGS
    {{ DiscussionBoard.errors[7509371].message }}
    • Profile picture of the author Charlotte Jay
      Originally Posted by GarrieWilson View Post

      I had that issue too.

      I waited a week and had to contact fiverr. The bad thing, once you get a refund, you can't leave feedback so others won't know.

      Garrie
      Grrrr, well that's annoying. I pushed it over to dispute today so we shall see what happens. It's not a huge deal for me with the logo design, but come on people, be honest with what you can and cannot do on time. Sheesh.
      {{ DiscussionBoard.errors[7509413].message }}
  • Profile picture of the author Robert Michael
    Take the $5 loss and leave negative feedback if they don't make things right.

    It won't make or break you.
    {{ DiscussionBoard.errors[7509374].message }}
  • Profile picture of the author redexclub
    I dont know much about fiverr but i guess scammers or less skilled peoples are living there :/
    Signature

    Available for rent
    {{ DiscussionBoard.errors[7509383].message }}
  • Profile picture of the author wackiin
    I stopped using Fiverr for alot of things and use alot of people here on WF because alot of the work there sucks
    {{ DiscussionBoard.errors[7509389].message }}
  • Profile picture of the author venkateshk
    You might want to check with some of his earlier customers, pm them and check on the quality and timely delivery. See if the seller has the same list of repeated buyers. Another thing is to evaluate the feedback left by customer and try to understand if they are genuine feedbacks or just fluffs. Having said all these, you might still end up with someone who doesn't deliver what is required. Unfortunately, that is how fiverr works.
    {{ DiscussionBoard.errors[7509420].message }}
    • Profile picture of the author Sandra Martinez
      Let me see if I get it right...

      - the guy is doing a logo for 5 bucks
      - he is good
      - he is one day delayed over delivery date

      and you think it is a tragedy?

      Ok... some basic info for you... to make high quality logos is so hard that people go to university for 5 years to get it right.

      To do a logo right, the designer needs to know a lot about theory of color, needs to research your market, needs to be able to draw if necessary.

      I did pretty much everything as outsourcer in the business in my time, except for two things: programming and logos.

      - The first one because to program with lil ones around is kind of complicated, so I stopped programming altogether (yes, I know how to do it).

      - The second one because even when I do know the theory I was not good enough to implement my ideas for my own standards.


      Said that... if you want a high quality logo delivered in time, go and pay the standard price. I think you can find some decent jobs for $150/$200.
      {{ DiscussionBoard.errors[7509537].message }}
      • Profile picture of the author Charlotte Jay
        Originally Posted by Sandra Martinez View Post

        Let me see if I get it right...

        - the guy is doing a logo for 5 bucks
        - he is good
        - he is one day delayed over delivery date

        and you think it is a tragedy?

        Ok... some basic info for you... to make high quality logos is so hard that people go to university for 5 years to get it right.

        To do a logo right, the designer needs to know a lot about theory of color, needs to research your market, needs to be able to draw if necessary.

        I did pretty much everything as outsourcer in the business in my time, except for two things: programming and logos.

        - The first one because to program with lil ones around is kind of complicated, so I stopped programming altogether (yes, I know how to do it).

        - The second one because even when I do know the theory I was not good enough to implement my ideas for my own standards.


        Said that... if you want a high quality logo delivered in time, go and pay the standard price. I think you can find some decent jobs for $150/$200.
        What?!!! No, no tragedy. Just don't leave me hanging without at least messaging me that you are delayed. Simple request.

        Hell, I even have my own logo design software, just didn't have the time in my schedule this month to go and do it.
        {{ DiscussionBoard.errors[7509548].message }}
        • Profile picture of the author Sandra Martinez
          Originally Posted by Charlotte Jay View Post

          What?!!! No, no tragedy. Just don't leave me hanging without at least messaging me that you are delayed. Simple request.

          Hell, I even have my own logo design software, just didn't have the time in my schedule this month to go and do it.
          He did tell you if you could wait. Whne someone asks you if you can wait, you say "yes" or "no". If you say yes, you wait. If you say No, he refunds. Simple.

          Now what did you say? Because if you said Yes, you need o let the guy work. He is probably way behind schedule, or have been sick. To get sick happens a lot to creative people when they overdo it.

          About the software... alrighty then, we are not talking about the same thing when we talk about good quality banners then.

          Sorry for jumping on you. I have a soft spot for creatives reduced to slavery, cannot help myself.
          {{ DiscussionBoard.errors[7509566].message }}
          • Profile picture of the author curly sue
            Fiverr will automatically assume you got your work, so ask for refund before 2days end.

            I prefer hiring people from usa, uk and west plus filipinos but people from India, east europe have a different work ethics- doggie deals :confused:
            {{ DiscussionBoard.errors[7509609].message }}
          • Profile picture of the author Charlotte Jay
            Originally Posted by Sandra Martinez View Post

            He did tell you if you could wait. Whne someone asks you if you can wait, you say "yes" or "no". If you say yes, you wait. If you say No, he refunds. Simple.

            Now what did you say? Because if you said Yes, you need o let the guy work. He is probably way behind schedule, or have been sick. To get sick happens a lot to creative people when they overdo it.

            About the software... alrighty then, we are not talking about the same thing when we talk about good quality banners then.

            Sorry for jumping on you. I have a soft spot for creatives reduced to slavery, cannot help myself.
            He told me to wait for 12 hours and that he was going to take a test at a university, then he would deliver. At 9 am EST yesterday.

            I get you guys need time to create, but take 30 seconds to type a response. I do that for my clients when they request content and I have something come up. It's just good practice!
            {{ DiscussionBoard.errors[7509615].message }}
            • Profile picture of the author Sandra Martinez
              Originally Posted by Charlotte Jay View Post

              He told me to wait for 12 hours and that he was going to take a test at a university, then he would deliver. At 9 am EST yesterday.

              I get you guys need time to create, but take 30 seconds to type a response. I do that for my clients when they request content and I have something come up. It's just good practice!
              Ahh he is a collage student... I see.

              With collage students you can get lucky or not. This is just something to get some pocket money meantime.

              well, you can only do what you can do. If you can´t wait, then ask for a refund. At this time of the year he might go home and don´t do anything until the new year.
              {{ DiscussionBoard.errors[7509674].message }}
      • Profile picture of the author Claire Koch
        I know it is difficult to be patient. I tend to agree with this comment. I've had a situation where someone found a product of mine which i thought was long gone (due to a crash) and I wasn't prepared to fulfill the order. I communicated with my buyer and most of the time if you do it right people understand. I've even gotten more orders from communicating with my buyers.

        I am not saying he did it right I'm just saying he did get back to you and ask you to wait.
        If he's from another country communication is sometimes tough.

        Just hang in there you're in position for a favor even just run with it if you can.

        I have tried to share info like this with people over the years and just yesterday I tried to help someone turn around a difficult situation.

        They refused to try it and their situation came to hault instead.

        That's stoopid. We've got to learn to turn around bad situations we can't get away they will always be.

        Did you ask him to try to hurry as you would like to have it soon? If so I apologize.


        Originally Posted by Sandra Martinez View Post

        Let me see if I get it right...

        - the guy is doing a logo for 5 bucks
        - he is good
        - he is one day delayed over delivery date

        and you think it is a tragedy?

        Ok... some basic info for you... to make high quality logos is so hard that people go to university for 5 years to get it right.

        To do a logo right, the designer needs to know a lot about theory of color, needs to research your market, needs to be able to draw if necessary.

        I did pretty much everything as outsourcer in the business in my time, except for two things: programming and logos.

        - The first one because to program with lil ones around is kind of complicated, so I stopped programming altogether (yes, I know how to do it).

        - The second one because even when I do know the theory I was not good enough to implement my ideas for my own standards.


        Said that... if you want a high quality logo delivered in time, go and pay the standard price. I think you can find some decent jobs for $150/$200.
        {{ DiscussionBoard.errors[7509627].message }}
  • Profile picture of the author Charlotte Jay
    Yep, I sent another response to him this morning, telling him I needed it ASAP. I hate to be bitchy about Fiverr gigs, but I am frustrated that I am kind of left in the dark only days before Christmas.
    {{ DiscussionBoard.errors[7509638].message }}
  • Profile picture of the author elperuanito
    So if the seller marks as delivered you can't file a dispute after 2 days, is that how it works? I have a seller who marked it as delivered, but is saying due to a 'bug' he hasn't been able to upload the logo. Seems like a scam! So I should mark a dispute before the 2 days are over?
    {{ DiscussionBoard.errors[7509684].message }}
  • Profile picture of the author mrelk159
    How to stop getting screwed by fiverr sellers Stop using fiverr gigs!

    You pay for what you get so I really don't use fiverr, I never had any luck anyways but using fiverr gigs is taking a big risk, 90% of the gigs there are bad. I always thought logo design gigs were safe but guess not...
    {{ DiscussionBoard.errors[7510131].message }}
  • Profile picture of the author Nathaniel Wright
    odesk.com is a much better outsourcing service.
    Signature

    Got Leads? FREE 29 Minute Movie reveals how to surgically inject more leads into YOUR biz starting TODAY! CLICK HERE: http://mybetterleads.com

    {{ DiscussionBoard.errors[7510141].message }}
    • Profile picture of the author mrelk159
      Originally Posted by Nathaniel Wright View Post

      odesk.com is a much better outsourcing service.
      Agreed, I would suggest oDesk, its one of the most reliable places on the internet for outsourcing.
      {{ DiscussionBoard.errors[7512281].message }}
      • Profile picture of the author edd666666
        I am ruthless as a client on fivver. I stiff providers all the time if the work is not good. If they promise good stuff and it isn't, why say, "well what did I expect for $5". No, I say, stiff em and move on. So refuse payment and go back to the well. Hold them to their word, it is not your problem.
        Signature
        “Over 1,000 People Have Used My Unique Pitch System To Achieve Their Publicity Goals... And I’ll Work Personally With You Too, One-On-One To Help You Get On TV!” CLICK HERE
        {{ DiscussionBoard.errors[7512361].message }}
        • Profile picture of the author BradVert2013
          Originally Posted by edd666666 View Post

          I am ruthless as a client on fivver. I stiff providers all the time if the work is not good. If they promise good stuff and it isn't, why say, "well what did I expect for $5". No, I say, stiff em and move on. So refuse payment and go back to the well. Hold them to their word, it is not your problem.
          I hope you don't use the work you reject and don't pay for. That's theft.

          Refuse too many payments and you'll get banned.
          {{ DiscussionBoard.errors[8874404].message }}
  • Profile picture of the author movemaker
    Sorry to hear that. Personally I would report it and let them know before it gets to late. Try contacting the seller again and if nothing happens just contact Fiverr admin and get it cleared up!
    {{ DiscussionBoard.errors[7510143].message }}
    • Profile picture of the author garyisonline
      Taking an exam. HA! Now, that is one I haven't heard yet.

      It doesn't matter how many, or who I hire from which broker site. Usually (and by that I mean always) the excuses are related to an extremely ill family member. And they get extremely creative. How can you get mad at them??? Their aunt is on life support?!

      If you are really in need of a logo...mission critical like...don't hire somebody out of your sight.

      BUT, another trick in fiverr is make it 10'er or 15'er (still cheap) and hire a few of them so your chances are better of actually getting at least one of them, on time, and something you may actually like.

      Oh, and keep your expectations....ohhhhhh.... somewhere down around five bucks. Then you won't be disappointed.
      {{ DiscussionBoard.errors[7510244].message }}
  • Profile picture of the author David Micheal
    Try issue a report to fiverr. I don't expect much if i order gigs there. They only want fast money. Only a few that do job with all their heart.
    {{ DiscussionBoard.errors[7510337].message }}
  • Profile picture of the author seobro
    Believe it or not, you can get better logos at fiverr for $5 than at sites with pros. Yeah, where you can pay $400 or more. I paid $350 for a logo on a site with a big name. Well, cannot use it as it was ripped from another site on the internet and the bad thing is that the money is gone.

    Fiverr will refund your money. That is why I keep on using em. Still, look at the person's work before you buy a gig. Do you want that style of a logo? Most artist do logos on fiverr to gain exposure. It is def not for the money. Like you get only $3.92 via pay pal - starvation wages.
    {{ DiscussionBoard.errors[7510635].message }}
  • Profile picture of the author techbul
    Some sellers on Fiverr have aggressive refund policies, sometimes as high as 20% just to be sure they only get positive ratings.
    {{ DiscussionBoard.errors[7510715].message }}
  • Profile picture of the author BeyondThePen
    I've used fiverr and I haven't been scammed. I've had good experiences and not so good experiences.

    I will say this, though - I don't give a care if the freelancer is earning $5 or $500 - a delivery date should be met. Period. If they don't take their work seriously because they're only earning about $4 (e.g. on Fiverr), then don't post gigs on Fiverr.

    OP - check out Great American Logos...they have a website and also sell deals on ebay and I've used them recently. Great work and good communication skills (something seriously lacking on Fiverr).
    Signature

    Tina M

    {{ DiscussionBoard.errors[7510726].message }}
  • Profile picture of the author rogerfromdoug
    I put absolutely no faith in Fiverr feedback. A lot of it seems to be bogus. You can find people who do terrible graphic design work with 100% positive feedback and then people who do really good work who have only one or two feedback.
    {{ DiscussionBoard.errors[7510791].message }}
  • Profile picture of the author dukegman
    5$ is not too much so let him have the 5$ and then leave a negative review with an detailed feedback comment. That would prove to be a chink out of his armour, at least! :-)
    Signature

    {{ DiscussionBoard.errors[7512432].message }}
  • Profile picture of the author deeve007
    An old thread but still relevant as I had the same issue, and you can see how little sellers care from this discussion I initiated: Don't ever trust ratings (nor rely on Fiverr support) - Page 1 | Fiverr Forum

    I'm a little surprised they care so little, when this type of issue will drive many buyers away from the site. The system is very much on the side of the sellers, they can simply cancel a gig and never receive negative feedback, quite a scam some of them have going on as I've discovered.
    {{ DiscussionBoard.errors[8873869].message }}
  • Profile picture of the author yoangov
    You get what you pay for @Fiverr.

    As far as I hear, it's possible to remove bad reviews if you are a top seller, I don't know how, but I see users with 10k possitive reviews which is illogical.

    If you want a cheap logo, fiverr works, but you have to be patient. Otherwise prepare $100-150 for high quality work.

    Good luck with your project!
    yoangov
    Signature

    I will run profitable ad campaigns for money.

    {{ DiscussionBoard.errors[8873898].message }}
  • Profile picture of the author SpaceSerbian
    I find that most Fiverr buyers are like bots. And they don't even know if the work is well done, they will leave positive review anyway. That's why you have crappy sellers on Fiverr with much positive reviews...
    {{ DiscussionBoard.errors[8873941].message }}
  • Profile picture of the author webproishere
    Seriously, have a look around before buying !
    I mean it's only 5$ and if they promise you the world well...
    {{ DiscussionBoard.errors[8874092].message }}
  • Profile picture of the author trafficparadise
    PICKING SOMEONE AT RANDOM MIGHT BE DANGEROUS,I WILL ADVICE YOU JUST TAKE YOUR TIME TO DO A SERIOUS STUDY BEFORE CHOOSING ANYBODY THIS TIME AROUND IN OTHER NOT TO BE DISAPPOINTED ONCE AGAIN.THANK YOU.
    {{ DiscussionBoard.errors[8874802].message }}
  • Profile picture of the author clever7
    Originally Posted by Charlotte Jay View Post

    I would like to know. I picked someone to do logo design for me about 2 weeks ago, I wasn't in any particular hurry for this order, it was due in 13 days. Yesterday it was marked as delivered, but no file attached and a simple message saying can you wait. Now, 24 hours later no product delivered, and no contact. Obviously, I will escalate this to the admin team over there, but still.

    :confused:

    This guy has over 200 positive ratings, produces awesome quality work, and is a Top Seller on there. I am seriously perplexed. Do I just need to pick someone at random?
    Something similar happened to me a few months ago when I found a seller who seemed to be very good, but who had too many orders, and kept accepting new orders, without stopping... In the end she was doing everything she could to delay delivering another day and another day, I had to cancel the order and find someone else.

    These sellers on Fiverr don't respect your time. When they have many orders they don't want to lose money, so they make everyone wait and wait...

    They should stop accepting orders if they cannot handle them, but they are afraid to lose money. They prefer to torture their customers.





    {{ DiscussionBoard.errors[8874829].message }}
  • Profile picture of the author elidean
    Fiverr is buyer beware
    {{ DiscussionBoard.errors[8874857].message }}
  • Profile picture of the author Davecg
    I do think that good communication is one of the easiest ways to keep clients happy. That said, my designer wouldn't even consider a logo design for less than $500. if you're paying $5 your expectations for quality and customer service should be pretty low.
    Signature
    {{ DiscussionBoard.errors[8874962].message }}
  • Profile picture of the author tehdellguy22
    it's only $5. you get what you pay for ;]
    {{ DiscussionBoard.errors[8874993].message }}
  • Profile picture of the author dmarc
    It seems a bit of a stretch to call that "getting screwed." Poor service? Sure. If he delivered unoriginal, copyrighted content, that'd be a different story. If he sent a virus along with the graphic... screwed.

    Sure, selling services for "only $5" shouldn't be an excuse to provide sub-par service... but, I've heard much worse fiverr horror stories. I can't imagine filing a dispute over a $5 service being a day or two late. Was it advertised as an "express gig?"

    The real problem lies in the largely worthless reviews on fiverr. Lots of sellers will offer bonuses or free services to buyers who leave them positive reviews. They inform the buyer of this, and the buyer leaves a glowing review (regardless of actual quality of the gig) in their quest for more cheap/free stuff. If someone gets a refund, they can't leave a review. It seems it'd be helpful for buyers to know why other buyers requested a refund.
    {{ DiscussionBoard.errors[8875127].message }}
  • Profile picture of the author davidsotto1810
    How do you stop getting screwed by Fiverr sellers?

    Short answer: Move away from Fiverr as most of the loyal customers are doing because now the majority of providers there are newbies trying to make easy money. Fiverr is not what it used to be. I now use SEOClerks. I think presently it is the most reliable outsourcing site.
    {{ DiscussionBoard.errors[8875514].message }}
  • Profile picture of the author mohsinfancy
    Fiver is a great place for small services.. There are many professionals setting on fiver but they ask more than $5 to work with extra gig.. which sometime don't attract the buyer.. so buyer goes with the cheaper solution and they are in bad hands.

    Remember for sure website you can expect much for $5 service.. it will always something missing. try finding professional graphic designer.
    {{ DiscussionBoard.errors[8875611].message }}
  • Profile picture of the author SpaceSerbian
    Today I sent a notice to the Gig seller with 700+ positives. I ordered a WP theme redesign from him for 50$.

    One notice:
    I said that I want my download button to be "attractive and bigger", instead you're providing me with un-attractive, same-sized, pale, CSS generate buttons. Today, after reading some CSS tutorials I learned that making an attractive button from rollover images is very easy with CSS. You don't have to change the whole template, instead they can be inserted into posts manually.

    Also you managed to remove simple "Posted in" line, after my 2nd complaint. Even though, in the picture that I sent you, before ordering gigs, it is very clear how I wanted it to look like. Also my 1st complaint was very clear, just you didn't read it carefully.

    Deat sir, in your portfolio I can see that you are also a graphical designer, but if you can't be more creative than this and can't fully commit to my project, be free to tell me. So we can ask for a partial refund.

    Best regards.
    {{ DiscussionBoard.errors[8881769].message }}
  • Profile picture of the author nicelife
    If it requires quality work I don't go to Fiverr, simple as that.

    I've actually bought a logo there in the past, and just like you mention the person had many positive reviews but the logo he produced looked like a little childs drawing and I've could have done better myself with less work than dealing with him.

    I guess there are some good providers there as well but that's my experience.
    {{ DiscussionBoard.errors[8881875].message }}
  • Profile picture of the author JosephC
    I consider fiverr sellers like freelancers. Sometimes they are great, and sometimes they are terrible. I Order from fiverr a lot, so I have a list of a few good sellers I can trust to do a good job. I usually order the same things again, such as SEO and wordpress stuff. I have a guy I buy from every time I need one of those gigs.
    Signature

    *hi

    {{ DiscussionBoard.errors[8881890].message }}
  • Profile picture of the author Ripster
    Only buy from trusted sellers with a lot of positive reviews to avoid being screwed.
    {{ DiscussionBoard.errors[8881891].message }}

Trending Topics