Telemarketing from Philippines to US?

16 replies
Hey Warriors,

I am looking into low cost options for setting up a Filipino employee to do telemarketing calls for me on a trial basis.

Any insights into how to set things up would be greatly appreciated.

Thanks in advance, Greg
#philippines #telemarketing
  • Profile picture of the author BurtL
    Get your filipino employee a good internet service, not the cheapy 999php ones or wireless ones. Set up skype for them, and you should be good to go. That's a low cost way that's worked in the past for me.
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    • Profile picture of the author Greg guitar
      Originally Posted by pncllc View Post

      Get your filipino employee a good internet service, not the cheapy 999php ones or wireless ones. Set up skype for them, and you should be good to go. That's a low cost way that's worked in the past for me.
      Thanks for the idea. I am a little concerned about setting it up for someone I have never tried out though. I need a low cost way to try someone for a few days and see if they are any good on the phone.
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      • You can set up a Facebook PPC ad that targets Filipino users in Manila. Set other targeting options, such as age, gender, hobbies/interests and so on. Then:

        Point your ad to a page in your site. This page should outline a brief description of the job you're offering, wages, work schedule, payment schedule and your other requirements like relevant work experience, educational background, etc.

        You should also say in this page that you need someone who has a quiet private place in his or her house to use when making calls.

        In the same page, let them know your applicant screening process, like submitting their CVs to a specific email address, briefly explaining in the body of the email why you should hire them, expecting a response in the next 2 to 3 business days, preparing for a Skype voice interview (in case they qualify for an interview) and so on.

        This way, you can also test how they talk/sound over Skype and what sort of ambient noise is present in the area of their house that they'd be making calls in once you hire them. You can just set up a better Internet service for them among other things at this point.

        Before they start, they should of course already know in detail their daily quotas, reporting duties, work responsibilities and rewards/incentives/commission offers/wage increases/bonuses among other relevant things.

        Hope this helps...
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      • Profile picture of the author BurtL
        Originally Posted by Greg guitar View Post

        Thanks for the idea. I am a little concerned about setting it up for someone I have never tried out though. I need a low cost way to try someone for a few days and see if they are any good on the phone.
        You can always do a skype to skype since that's free and call personally to see how they communicate. The only issue would be the internet if it's slow the call will be choppy. But at least you can put them through a test and see how they react.
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  • Profile picture of the author SteveWF
    Some great advice there from both of you. I don't think the OP wants skype to skype though as he's looking for a telemarketer so it would be skype to land line I'm guessing.

    I especially like the very detailed method from Marx about exactly how to find a decent worker by posting a FB ad. That's priceless and I'm sure a lot of WF members will benefit from it.

    Good luck

    Steve
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    • Profile picture of the author Greg guitar
      Originally Posted by SteveWF View Post

      Some great advice there from both of you. I don't think the OP wants skype to skype though as he's looking for a telemarketer so it would be skype to land line I'm guessing.

      I especially like the very detailed method from Marx about exactly how to find a decent worker by posting a FB ad. That's priceless and I'm sure a lot of WF members will benefit from it.

      Good luck

      Steve
      I like the detailed Facebook idea too. I think you missed a detail in the Skype to Skype suggestion; I actually think it's an excellent idea. Doing Skype to Skype is only so that I can talk to them myself, and see if I think they can handle the job; not so they can call businesses that way.
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  • Profile picture of the author owenlee
    One thing you need to take note is the time difference between the both country...make sure you need to tell them what are the working hours base on your time zone and their time zone...

    Some cities is behind like about 10 to 12 hours so when USA is morning,is night time over the other end...
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    • Profile picture of the author Greg guitar
      Originally Posted by owenlee View Post

      One thing you need to take note is the time difference between the both country...make sure you need to tell them what are the working hours base on your time zone and their time zone...

      Some cities is behind like about 10 to 12 hours so when USA is morning,is night time over the other end...
      Thanks, I've got it covered. I will have them calling only the west coast starting as early as they are comfortable getting up; probably 7am their time, which is 3pm Pacific.

      That gives them 2 hours to call during business hours. Since they will mainly be generating leads; getting the business to call me, they can then leave messages after hours until about 8pm my time, not later, due to the fact that there are business owners that have calls forwarded, and we won't want to disturb them.
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  • Profile picture of the author Greg guitar
    Originally Posted by iPresenceBizSolutions View Post

    Greg, in addition to everything they have already mentioned, you may join Virtual Assistant Groups on Facebook. These are all Filipino VAs where you can post your need for a Filipino Telemarketer. Make sure that you interview them on Skype to see their call-handling skills. There are lots of experienced call center agents here in the Philippines who have decided to work from home.

    I, myself, worked in a BPO industry so I should know.
    Thanks for another great idea. Sorry to be dumb, but what does BPO stand for?
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    • Profile picture of the author BurtL
      Originally Posted by Greg guitar View Post

      Thanks for another great idea. Sorry to be dumb, but what does BPO stand for?
      Business Process Outsourcing
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      • Profile picture of the author Enfusia
        Send them a USA magic jack. They will be able to call back to the states for $39.99 for the whole year. They will have a US number as well.

        It's a lot cheaper than skype.

        Patrick
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  • Profile picture of the author MarketingJessie
    Greg why don't you use a US call center that is used to closing leads right now? Depending on what you are doing you can find some decent and cheap call centers in the US. I have used myphoneroom.com before and they work well for business opp stuff.

    While you are using them it gives you a bit more time to build your call center across seas and properly train someone.

    You can find people in PH who are really good and work HARD and some have great English.

    Just a suggestion!!
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    • Profile picture of the author Greg guitar
      Originally Posted by MarketingJessie View Post

      Greg why don't you use a US call center that is used to closing leads right now? Depending on what you are doing you can find some decent and cheap call centers in the US. I have used myphoneroom.com before and they work well for business opp stuff.

      While you are using them it gives you a bit more time to build your call center across seas and properly train someone.

      You can find people in PH who are really good and work HARD and some have great English.

      Just a suggestion!!


      Thanks for the suggestion. The main reason I like the Philippines is that I can get college educated workers with a great attitude, that are delighted to start out at $2-3 an hour. Someone in the US working 50 hours a week at that rate would be homeless.

      Call centers take their cut too, so there is no way they can compete on price; quality is another matter. I get that it's my job to sort that out, and it might mean trying several people to find one good one, but I think the end result is worth the trouble. One new client, and the caller's salary is covered.

      I'll be happy to pay more than $3 an hour when someone proves to be an asset, and in fact, right off the bat, I'm offering a bonus for leads that turn into sales; they don't have to close to get a bonus.

      Thanks again for chiming in.
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  • Profile picture of the author betterwtveter
    Careful when doing this over seas, but if it works, congrats to you because hiring someone personally that is reliable goes a long way.
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  • Profile picture of the author Greg guitar
    I really appreciate everyone for chiming in; I think I thanked you all, but it can't hurt to put it in a post.
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    • One more thing: Develop your Facebook PPC ad in a way that instantly communicates the advantageous benefits they can get by working with you as a homebased telemarketer, in contrast to their planned or existing inhouse telemarketing job. Why?

      Those with inhouse telemarketing day jobs check their Facebook accounts before the start (or right after the end) of their work day, while those planning to apply for an inhouse telemarketing job also regularly check their Facebook accounts. You'd most likely get a lot of qualified applicants (or applicants with significant relevant experience and skills) from these groups, and you'll grab their attention when they learn (via your Facebook PPC ad title, description and linked page content) about the advantages working with you as a homebased telemarketer can give them, as opposed to continuing with their day jobs, or pushing through with their intended inhouse telemarketing job applications, i.e. Less stress, higher pay, flexible shifts (if you offer this), easier to sell products or service offers, higher commissions and so on. Also:

      I suggest hiring part time homebased telemarketers, instead of full time telemarketers. For instance, if you need three full time homebased telemarketers, then I recommend hiring six part timers instead. I don't have homebased telemarketing associates at the moment in my ICT outsourcing company (we had a few, around 12 back in November), but, similar to our other homebased associates (homebased English content researchers/writers, software programmers, Web developers, graphics artists and VAs):

      Our homebased part timers have been outperforming our homebased full timers since 2006. As for our inhouse associates, our full time employees have been outperforming our part time employees since 2006. This is mainly because our part time employees have other things running in their heads time and again, usually their post graduate classes, examinations, their own small to medium brick and mortar family businesses, their family affairs and so on, while most of our full time employees only have their family affairs to think of after work...
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