Where Did The Star-Ratings in Clickbank's Marketplace Go?!?

cpadualcore

12 years ago

I cant see it either. Looks like they are removing that feature.

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curly sue 12 years ago

yeah, just noticed. I suppose they were losing money from vendors, sometimes transparency is not profitable. Now, when do they stop unnecessary refunds...
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entrepreneurjay

12 years ago

What's funny to me is the refund rating system I was green a few days ago and now I'm red unacceptable for some apparent reason.

I have not even had 1 refund kind of funny.

They really need to work on straightening the bugs out with that system or most of there affiliates will probably go elsewhere.

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nicholas08

12 years ago

Star rating has already been removed but Risk Management Tier is still there. Hopefully, they will reconsider and remove risk tier soon! My account also turns to unacceptable and predicted chargeback rate keeps increasing everyday. Actually, I do not have any chargeback transaction for about 1 month already.

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wfhblueprints

12 years ago

Some of their servers are down for maintenance......so we could see those stars reappear by the end of the day.

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marketinguk

12 years ago

Thanks Luke for notifying me of that and yes the star ratings have disappeared for me as well. I noticed that my affiliate account was borderline and they originally said the points system would start from the 2nd January. I checked on the second and it has said since then that it will come into force on the 2nd March.

What are Clickbank uo to these days?

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ragstworiches

12 years ago

Hi,

I've been advised, they will be back, its just a tweak.

Phil

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GeorgR.

12 years ago

Now imagine the horror you can't sell "Google Sharpshooter" anymore because people avoid it due to only one star....

Anyway...argument is valid, the stars MIGHT cost them sales.

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letsmakeamillion

12 years ago

still no star ratings? something smells fishy

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Alexa Smith Banned 12 years ago

ClickBank has announced that they're postponing them, guys - don't panic.
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letsmakeamillion

12 years ago

where is this announcement?

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Alexa Smith Banned 12 years ago

Originally Posted by letsmakeamillion

where is this announcement?

Sorry, I can't remember, now. I just happen to know, in my own mind, that I've been told they're "postponed".

I know I saw something about it - right at the start of the month, give or take. Can't even remember now whether it was in an email, on their site, on their blog, or possibly even just something a manager there mentioned to me informally. Sorry, I'm not much use to you for this question. :rolleyes:
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letsmakeamillion

12 years ago

Maybe they are realizing that this ratings system is causing their revenues to plummet and massive loss of affiliates and vendors and they are hitting the panic button.

I predict they modify the ratings system to remove the termination aspect or at least make it much less strict

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Harvey Segal

12 years ago

Originally Posted by Alexa Smith

Sorry, I can't remember, now. I just happen to know, in my own mind, that I've been told they're "postponed".

I know I saw something about it - right at the start of the month, give or take. Can't even remember now whether it was in an email, on their site, on their blog, or possibly even just something a manager there mentioned to me informally.

You may be thinking of the Risk Tiers which will begin at the earliest March 2013. This is stated in our ClickBank accounts and at Refunds and Chargebacks

I've not seen any notice about Star Ratings but my ClickBank contact says they have been temporarily removed while ClickBank refine the algorithm to take better account of the lifetime history of accounts.

.

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Alexa Smith

Banned 12 years ago

Originally Posted by Harvey Segal

You may be thinking of the Risk Tiers which will begin at the earliest March 2013. This is stated in our ClickBank accounts and at Refunds and Chargebacks

I've not seen any notice about Star Ratings but my ClickBank contact says they have been temporarily removed while ClickBank refine the algorithm to take better account of the lifetime history of accounts. .

Thanks very much, Harvey! That all makes sense ...

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letsmakeamillion

12 years ago

Accounting for longevity seems an important factor to consider. Google has done the same in their consideration of terminating accounts.

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Wayne

12 years ago

This rating system is new so there are likely to be tweaks from time to time. I'm hoping the stars stay.

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realtimeprospecting 12 years ago

I think the ratings system is opening up a huge hole, even perhaps a huge hole in their pockets too, because they alienate the other vendors whom may be great product owners. There are many products probably with very few sales that are having 5 stars ratings... now what does that mean? I mean if you have sales in high volume there will be refunds inevitably. I think it would be rather unfair to the existing vendors even if their product is top notch. It just seems to me that the system is attacking the problem with another problem instead of looking into improving the existing clickbank system that works with the vendors, affiliates and themselves.
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nicholasb

12 years ago

I could imagine the star system was killing sales, I have seen great products in there with low stars and relly suck product with 4 and 5 star ratings.

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letsmakeamillion

12 years ago

I suspect that a lot of veteran product vendors where losing points daily and were sending angry emails to them because they have been clickbank vendors for 5+ years

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John Romaine

12 years ago

I think the whole star rating system is crap.

Why not allow buyers to submit direct feedback about the products they buy? Just like on Amazon.

Clickbank needs more transparency and less BS.

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Danny10

12 years ago

Originally Posted by John Romaine

I think the whole star rating system is crap.

Why not allow buyers to submit direct feedback about the products they buy? Just like on Amazon.

Clickbank needs more transparency and less BS.

I agree, they should have a feedback system similar to Amazon. Customers can then decide if they should buy something based on that feedback.

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realtimeprospecting 12 years ago

A customer reviewed system is always better then having an algorithm to review a product, it is meaningless. I think amazon's success with their review system proves to be something worth learning.
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Wayne

12 years ago

I agree a customer review system would be a good option also, it would force a lot of vendors to provide a better quality product if they don't want a lot of negative feedback.

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Wayne

12 years ago

ClickBank Suspends Marketplace Star Ratings, Eliminates Risk Tier Fees

ClickBank Suspends Marketplace Star Ratings, Eliminates Risk Tier Fees

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Cool Hand Luke 12 years ago

Originally Posted by Wayne

ClickBank Suspends Marketplace Star Ratings, Eliminates Risk Tier Fees

ClickBank Suspends Marketplace Star Ratings, Eliminates Risk Tier Fees

GREAT news on eliminating the fees. Smart move CB.
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Harvey Segal 12 years ago

Here is the official update statement at ClickBank's site: Refunds and Chargebacks

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letsmakeamillion

12 years ago

Now I am in the dark as to what products I should promote.

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Daniel Evans 12 years ago

Originally Posted by letsmakeamillion

Now I am in the dark as to what products I should promote.

The star system wasn't remotely dependable as a basis for judging quality products.

You'll know which products are quality after you purchase them. Afterall, you'll only want to be promoting products you can actually speak for yourself right?

Generally speaking, I think it's a change for the better.
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Mike Hill

12 years ago

Well, even ClickBank is entitled to test things. After all, they are marketers too.

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Daniel Evans 12 years ago

Originally Posted by Mike Hill

Well, even ClickBank is entitled to test things. After all, they are marketers too.

That's true.

I'm just glad they reached the conclusion that it wasn't a good move.
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ragstworiches

12 years ago

So what is the conclusion we are to draw from this. If you have an orange/red rating you might get terminated, you might not? Still very vague, but better I guess than the original panic inducing nonsense.

Clickbank clearly went overboard originally and are now adjusting things.

If they can get away with as few account terminations as possible and still lower refund rates/chargebacks across the board this is the best thing for everyone.

Phil