"You Must Add Funds" error..

by Ra One
37 replies
Hi all, lately, I have been getting this error from Paypal alot..I tried sending my partner USD 200 and had USD 3000 in my Paypal account. I still get the error message saying "you must add funds to your Paypal account". This has happened several times.

I have searched high and low, even tried calling them, but the error seems to keep coming back..Is there anyone on WF who knows of this and a solution? I will be really grateful, thanks..
#error #you must add funds
  • Profile picture of the author LillySage
    What did paypal support say when you called them??
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  • Profile picture of the author louie6925
    The only way to deal with paypal is via telephone, support tickets and the like just lead you round in circles.

    On the phone, you can get them to check your entire account with you on the phone, so much simpler, ..........however getting through can be a pain!
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    • Profile picture of the author Ra One
      Originally Posted by LillySage View Post

      What did paypal support say when you called them??
      Originally Posted by louie6925 View Post

      The only way to deal with paypal is via telephone, support tickets and the like just lead you round in circles.

      On the phone, you can get them to check your entire account with you on the phone, so much simpler, ..........however getting through can be a pain!
      THanks for the tips but has any other warrior expeirenced the same error?
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  • Sometimes the funds received cannot be used to send payments depending on your country , you can only withdraw them to your bank ,In that case you will have to select a funding source which is your credit card / debit card / bank account to send across funds to someone.
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    • Profile picture of the author Ra One
      Originally Posted by clickbanktemplate View Post

      Sometimes the funds received cannot be used to send payments depending on your country , you can only withdraw them to your bank ,In that case you will have to select a funding source which is your credit card / debit card / bank account to send across funds to someone.
      I tried that as well..got the same error..lol
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  • Profile picture of the author Oliver Williams
    When ever I have any issue with PayPal I phone them up immediately and usually have an instant resolution.

    I don't understand why you would post this thread when most likely you could have had the issue resolved by now by calling them on the phone and speaking directly to them.

    PayPal are the only ones who can help you with this, in case you are unaware you can log in and scroll to the bottom of the site click on " contact us" then select "call us" they will then issue you a 6 digit one time pin along with a contact number.
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  • Profile picture of the author KirkMcD
    What don't you understand? This is a Marketing forum, not the Paypal support/complaint forum.
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  • Profile picture of the author DonnyBoy
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    • Profile picture of the author Ra One
      Originally Posted by DonnyBoy View Post

      Yes i went through the same problem a year back or so and contacted paypal support and they said that one of my big payments are currently being reviewed and its been placed to hold so once the hold gonna be removed, I can transfer... I guess same problem is at your end... But again do check with the support people of Paypal... Cheers
      Thanks for the heads up..I contacted them a few times already..and the error keeps coming up..lol..wonder if it has got to do with region?
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  • Profile picture of the author laurencewins
    They were having trouble, according to their automated message. My issue is now resolved. I don't know if everything is or just some aspects for others though.
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  • Profile picture of the author dylan4f
    It happened to me last friday..but not with sending payment, I was suppose to receive payment, but the client couldn't send it.. he was receiveing the same error you reported..

    PayPal said to him that the problem is because my paypal is on a different curency..

    They told him he must fund his account before trying to send the payment..

    PayPal is becoming such a pain in the a.. more and more every day
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    • Profile picture of the author Lloyd Buchinski
      Originally Posted by dylan4f View Post

      PayPal said to him that the problem is because my paypal is on a different curency..
      Beat me to it, I was just going to post this as a possible cause. Your balance has to be in the same currency as the one you're sending.
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    • Profile picture of the author Ra One
      Originally Posted by dylan4f View Post

      It happened to me last friday..but not with sending payment, I was suppose to receive payment, but the client couldn't send it.. he was receiveing the same error you reported..

      PayPal said to him that the problem is because my paypal is on a different curency..

      They told him he must fund his account before trying to send the payment..

      PayPal is becoming such a pain in the a.. more and more every day
      After funding, did he managed to send the money?
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      • Profile picture of the author Clintin
        PayPal always have these issues, I had the same issue about 8months ago trying to send money to someone and it kept saying I need to add funds. I called PayPal and they said nothing was wrong with my account or the website.

        Well it took about 2days before I was able to send money again.
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        • Profile picture of the author Ra One
          Originally Posted by Clintin View Post

          PayPal always have these issues, I had the same issue about 8months ago trying to send money to someone and it kept saying I need to add funds. I called PayPal and they said nothing was wrong with my account or the website.

          Well it took about 2days before I was able to send money again.
          So the phonecall did not solve the problem, contrary to what some people are saying on here? :rolleyes:
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      • Profile picture of the author dylan4f
        Originally Posted by Ra One View Post

        After funding, did he managed to send the money?
        yes, after funding payment made without problems
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    • Profile picture of the author Ra One
      Originally Posted by Net Solutions View Post

      They also have this 21 day hold for new sellers..
      Does it apply for Goods only or Services as well?
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  • Profile picture of the author SKULL
    Depending where you are from Paypal are having issues at the moment , https://twitter.com/PayPalUK

    I have been having IPN issues today they said it will be fixed within 24-72 hours.
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  • Profile picture of the author edhuu
    just call paypal customer support and tell them what happen
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    • Profile picture of the author Craig Roberts
      Banned
      Originally Posted by edhuu View Post

      just call paypal customer support and tell them what happen
      He already says that does not do much help..lol..anyways, i think it is some security issue with payments..I am surprised only few warriors have experienced this bug, as it is becoming quite common now..
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  • Profile picture of the author vick2011
    Just give them a call when appropriate, and I'm sure they'll help you ASAP. I'm treated like a god for some weird reason; maybe because I've been using them since 6-7 years.
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  • Profile picture of the author Ra One
    Originally Posted by iPresenceBizSolutions View Post

    So far, I haven't encountered the exact same scenario that you have experienced. But today, one of my clients, for some reason, cannot use his credit card to send payment via PayPal. That's the same credit card he has been using when paying his daily orders to me. So, I've advised him to contact his financial institution instead.
    Hmm, is your client based in Asia, Europe or North America?
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  • Profile picture of the author WillR
    I am having the EXACT same issue the last few days.

    It's weird though. I can send payments to some people but for others it comes up saying I need to add funds yet there is plenty of money in my account.

    I wrote them and awaiting a response.
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    • Profile picture of the author seasoned
      Originally Posted by WillR View Post

      I am having the EXACT same issue the last few days.

      It's weird though. I can send payments to some people but for others it comes up saying I need to add funds yet there is plenty of money in my account.

      I wrote them and awaiting a response.
      Is it possible that they are trying to compare amounts BEFORE conversion?

      If you want to send 150 and you only have $100, for example, you obviously don't have enough, right?

      WRONG! If you want to send 150 yen, it is approximately $1.62, and you have plenty!

      Steve
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      • Profile picture of the author Ra One
        Originally Posted by seasoned View Post

        Is it possible that they are trying to compare amounts BEFORE conversion?

        If you want to send 150 and you only have $100, for example, you obviously don't have enough, right?

        WRONG! If you want to send 150 yen, it is approximately $1.62, and you have plenty!

        Steve
        The thing is, i have usd 200, and want to send 100 yen, and they say I must add funds..lol
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        • Profile picture of the author Net Solutions
          Banned
          They also have this 21 day hold for new sellers..
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          • Profile picture of the author Ra One
            Originally Posted by Art of Marketing View Post

            I believe that is more eBay seller oriented.

            I think there is still a great paypal info resource available in the War Room for free.

            -Art
            I think this is applied for Asian paypal accounts, non ebay or ebay..
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  • Profile picture of the author ColouredRice
    Just send it to a different account.

    I've had this problem when I was trying to purchase something from someone. Apparently, this problem is only limited to certain accounts you're trying to send the money to it seems.
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    • Profile picture of the author Ra One
      Originally Posted by ColouredRice View Post

      Just send it to a different account.

      I've had this problem when I was trying to purchase something from someone. Apparently, this problem is only limited to certain accounts you're trying to send the money to it seems.
      Is it limited to new accounts or something?
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    • Profile picture of the author WillR
      Originally Posted by ColouredRice View Post

      Just send it to a different account.

      I've had this problem when I was trying to purchase something from someone. Apparently, this problem is only limited to certain accounts you're trying to send the money to it seems.
      Nah, not true.

      I have had the error some days and then been able to send money to those same recipients on other days. So it's not just to do with the recipients account.
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  • Profile picture of the author retroid
    Happening to me lately, my workaround is by sending smaller amount multiple times.

    If you can't send $300 try $250, $200, $100...
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  • Profile picture of the author Ra One
    Originally Posted by WillR View Post

    They responded saying they are still working on it. :rolleyes:
    Why didn't I see that coming..lol..

    Originally Posted by retroid View Post

    Happening to me lately, my workaround is by sending smaller amount multiple times.

    If you can't send $300 try $250, $200, $100...
    sure, once, i was reduced to sending 2 Thai baht, cause that was all they could let me..lol..
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  • Profile picture of the author ekalaivan
    If the PayPal account holder is in India, they cannot use their PayPal balance to send money to someone. Money can be sent only through a linked credit card or from funds uploaded from a bank account.
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