I'm so pissed of today and I'm hardly able to write now but I need your help and advice please..Here's what happened:
I had a client who bought a service from me -setting up a business e-commerce website- and everything was going smoothly..he paid, I started to work, it took me 10 days to develop the website and two more days to set up everything on his server..website gone live, I provided him with complete marketing plan also, even created ads for him and did some initial KW research..
After the whole this work has been done, he disputed the sale on PayPal indicating that he never received the item.. what a great client huhhh..
Now, I know PayPal can resolve this on my benefit because it's intangible item, but I just don't know what to say in my reply correctly since I have never got a dispute before..I sold hundreds and hundreds products and services and never had a dispute, so this is totally new for me..
Please advise how to reply in paypal's resolution center..
Thanks in advance..any advice is highly appreciated