You Know What Ticks Me Off???

10 replies
I buy a lot of WSO's...

A lot of them. More than I should but that's OK. Why OK?? Because they are relatively inexpensive and I can afford it.

Many of them are very, very good. Many of them give at least one "golden nugget" and many of them are junk. I very rarely ever ask for a refund.

One thing, though, bugs the hell of of me. WSO's that deal with plugins, themes and software. Most of these WSO's are launched by very reputable IMers. Most of them promise lifetime updates. Most of them are sold with gusto by Warrior+ affiliates.

All good right?

Well, mostly yes, but many times no! Many of them quit working with an update to WordPress or some other change that Google, Facebook, Twitter, etc institute.

Many of them have disappeared if you go back to the WSO access link a few months later.

Many of them do NOTHING to rectify the situation.

Here's one example ( I have a lot of them).

I bought a WP Theme, developer license, for use in my offline business. If I told you the name of the WSO seller you would recognize it immediately. As a matter of fact the seller has put out a new theme recently that has sold very well.

The theme came with lifetime support and upgrades and this as well as the seller's reputation allowed me to install it on numerous clients sites with no worries.

One WP update later, the theme ceased to work. Support questions went unanswered. Requests to buy the developer rights so I could get a programmer to fix it...

went unanswered.

There were several other customers who received the same silence. Absolutely the worst support and follow through imaginable.

Change is inevitable but unexpected change (lifetime updates and support type change) can put a crimp in your business plan.

This is one of numerous instances where this type of thing has happened to me.

Anyway, if it's happened to me, I'm sure it's happened to some of you.

WSO creators out there, please stand by your product or indicate up front that the buyer is on their own once the sale is completed.
#ticks
  • Profile picture of the author Holmstrom
    quite justified rant!
    {{ DiscussionBoard.errors[7709388].message }}
    • Profile picture of the author theaccountant
      indeed i completely concur.

      i was spending alot of dosh here on behalf of the investment group I represent but we a souring fast on the whole plugin hype
      Signature
      www.sandalscashforgold.com- learn about making money out of gold and gold investment

      www.seducehotwomen.com- this is the real deal!!
      {{ DiscussionBoard.errors[7709417].message }}
  • Profile picture of the author WallyKyle50
    Originally Posted by mikesonfire View Post

    I buy a lot of WSO's...

    A lot of them. More than I should but that's OK. Why OK?? Because they are relatively inexpensive and I can afford it.

    Many of them are very, very good. Many of them give at least one "golden nugget" and many of them are junk. I very rarely ever ask for a refund.

    One thing, though, bugs the hell of of me. WSO's that deal with plugins, themes and software. Most of these WSO's are launched by very reputable IMers. Most of them promise lifetime updates. Most of them are sold with gusto by Warrior+ affiliates.

    All good right?

    Well, mostly yes, but many times no! Many of them quit working with an update to WordPress or some other change that Google, Facebook, Twitter, etc institute.

    Many of them have disappeared if you go back to the WSO access link a few months later.

    Many of them do NOTHING to rectify the situation.

    Here's one example ( I have a lot of them).

    I bought a WP Theme, developer license, for use in my offline business. If I told you the name of the WSO seller you would recognize it immediately. As a matter of fact the seller has put out a new theme recently that has sold very well.

    The theme came with lifetime support and upgrades and this as well as the seller's reputation allowed me to install it on numerous clients sites with no worries.

    One WP update later, the theme ceased to work. Support questions went unanswered. Requests to buy the developer rights so I could get a programmer to fix it...

    went unanswered.

    There were several other customers who received the same silence. Absolutely the worst support and follow through imaginable.

    Change is inevitable but unexpected change (lifetime updates and support type change) can put a crimp in your business plan.

    This is one of numerous instances where this type of thing has happened to me.

    Anyway, if it's happened to me, I'm sure it's happened to some of you.

    WSO creators out there, please stand by your product or indicate up front that the buyer is on their own once the sale is completed.
    Well!, This is a nice how do you do? Took the wind right out of my sails. Was gonna write on the same topic. You are so spot on. I've got tons of the same un- updated Plug in's...
    Signature

    " You Are Cordially Invited To Discover The Fastest Way To Start Making $200...Or More A Day. No Hype. No Drama. No Secret Ingredient."

    http://www.warriorforum.com/warrior-...hard-cash.html

    {{ DiscussionBoard.errors[7709470].message }}
  • Profile picture of the author Claire Koch
    I agree with you but its not just the ones you spoke about, any WSO can end up like this but its also the web itself in some cases data gets erased that cannot be helped.
    {{ DiscussionBoard.errors[7710269].message }}
  • Profile picture of the author John Rogers
    So call them out on it. Post negative reviews in the threads for the WSOs you purchased. It's also legitimate to pose a question in their new WSOs regarding lifetime updates if they are being offered. Say, hey I purchased such and such from you with lifetime updates, but it no longer works, hasn't been updated, and you don't respond to support requests. Is that the same kind of lifetime updates that you're offering for this product?

    Seriously, don't be afraid to call out product creators in the WSO forum. If more dissatisfied customers did that it would ultimately end up a better marketplace.
    {{ DiscussionBoard.errors[7710362].message }}
    • Profile picture of the author mikesonfire
      Originally Posted by John Rogers View Post

      So call them out on it. Post negative reviews in the threads for the WSOs you purchased. It's also legitimate to pose a question in their new WSOs regarding lifetime updates if they are being offered. Say, hey I purchased such and such from you with lifetime updates, but it no longer works, hasn't been updated, and you don't respond to support requests. Is that the same kind of lifetime updates that you're offering for this product?

      Seriously, don't be afraid to call out product creators in the WSO forum. If more dissatisfied customers did that it would ultimately end up a better marketplace.
      Thanks everyone for your comments. It appears to be a pretty common problem.

      John,

      I have called them out on two occasions. The reason being I felt it might resolve the issue. It didn't. What it did do, however, was get the sellers "loyal followers" to rip me a new one for daring to question the integrity of their guru.

      It wasn't worth the hassle.

      Nevertheless, I love your idea, "Is that the same kind of lifetime updates that you're offering for this product?" Really good!
      Signature
      {{ DiscussionBoard.errors[7710505].message }}
  • If I live to 90 I'll start selling lifetime
    Signature
    soon people... Relax...
    {{ DiscussionBoard.errors[7710413].message }}
  • Profile picture of the author howtogurus
    I may be a pessimist, but I always consider "lifetime guarantees" as meaning the life of the product, not my lifetime. I figure that as long as a product is supported by the maker they should offer updates and guarantees. But as things change on the internet it may become too much work for them to update a product, so they just drop support for it. I am not giving any seller an excuse, just trying to be realistic about those lifetime updates. I usually ignore that part of a sales pitch since I expect that it will not be true in the future. Of course those sellers should also be realistic and not put in that ad copy if they really don't intend on following through with it. Most of the larger software companies will offer a discount on upgrading to the next product for existing users if they stop supporting a previous product.
    {{ DiscussionBoard.errors[7710757].message }}

Trending Topics