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They dont want to give me a refund

by skyisblue
24 replies
I purchased an online video course and after watching the entire video course (around 6 hours long)...the course didnt work for me...it didnt solve my problem...."fear of flying" ...the product owner says that he doesent offer guarantee....is that possible not to offer a money back guarantee? even if the course didnt solve my fear of flying...Did I just lose $200 the product is not sold on clickbank
#give #refund
  • Profile picture of the author pavster
    Check the site on which you bought the product from and see what come back you have, if any.
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  • Profile picture of the author writeaway
    Is the seller based in the us? If so, you might have an administrative remedy.
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  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by skyisblue View Post

    is that possible not to offer a money back guarantee?
    Yes. In principle. (Though some countries do have some overriding statutory legislation about that, I think?)

    Originally Posted by skyisblue View Post

    Did I just lose $200 the product is not sold on clickbank
    Not necessarily. You may be able to "persuade" them to give you a refund? Or, if you really feel that the course was misdescribed in the sales material, and was unable to fulfil the promises made for it (i.e. "not fit for its purported use") you might be within your rights to do a chargeback on the credit-card with which you paid for it, or open a PayPal dispute if you paid that way, or whatever? If you're within the time periods laid down for those by PayPal and/or credit-card companies?

    I think it may be relevant whether the videos were supplied on CD as well, or just as a digital download.

    You're kind of "asking for legal advice" here, and the Warrior Forum isn't a good place to ask for or to take legal advice, really. But good luck!
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  • Profile picture of the author RyanGillam
    Have you tried flying since purchasing the product? Or have you just sat there and assumed it didn't work?
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  • Profile picture of the author rosetrees
    If you'd purchased the course on DVD from a local shop, would you ask for a refund?
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  • Profile picture of the author Thomas Smale
    Asking for a refund after 6 hours is pretty lame if you haven't even tried anything from the course (I am assuming).

    You've already used the product, so I can see why the seller wouldn't want to give you a refund.

    If he was guaranteeing you would get over your fear of flying or offering a refund but refusing to honour it, that would be a little different.
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    • Profile picture of the author Lucian Lada
      Originally Posted by Thomas Smale View Post

      You've already used the product, so I can see why the seller wouldn't want to give you a refund.
      So by your definition, the refund is there not to protect the buyer in case the product doesn't work, but for those who change their minds after purchasing, and before using it? Interesting...
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      • Profile picture of the author Thomas Smale
        Originally Posted by Lucian Lada View Post

        So by your definition, the refund is there not to protect the buyer in case the product doesn't work, but for those who change their minds after purchasing, and before using it? Interesting...
        No. I just think that as the buyer has already got the product, he shouldn't be asking for a refund after 6 hours. He obviously hasn't even tried the product BUT has consumed all the content.

        If the product doesn't work, that's a different matter. Or if it guaranteed you would get over your fear of flying in <6 hours that would also be different.
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        • Profile picture of the author Lucian Lada
          Originally Posted by Thomas Smale View Post

          He obviously hasn't even tried the product BUT has consumed all the content.
          How can you be so certain he didn't use the product, since he didn't mention any details? Maybe it's one of those "watch this video and you'll fix your problem" kind of product.
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          • Profile picture of the author Thomas Smale
            Originally Posted by Lucian Lada View Post

            How can you be so certain he didn't use the product, since he didn't mention any details? Maybe it's one of those "watch this video and you'll fix your problem" kind of product.
            I am assuming. I would have thought it is impossible to get over a fear of something like flying unless you have actually tried to fly since trying the product?

            Maybe I am wrong, but in my experience, people who ask for a refund after 6 hours are either suffering from buyer's remorse or are serial refunders.
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            • Profile picture of the author Lucian Lada
              Originally Posted by Thomas Smale View Post

              I am assuming. I would have thought it is impossible to get over a fear of something like flying unless you have actually tried to fly since trying the product?
              I would have thought the same, too. (In fact, I'm a strong believer that in order to diminish a fear, you have to actually confront it, not watch a video, even if it's with flying scenes.)

              But the thing is, you never know what the sales page nowadays say in order to convince someone to buy.
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  • Profile picture of the author WillR
    Man, can you imagine all the quit smoking products, patches, sprays, gums, etc that would be liable for return.

    What was the refund policy stated when you purchased?

    If you went to a psychologist or even a hypnotist to get rid of your fear of flying and it didn't work, would you go and ask them for your money back?

    There's your answer.
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  • Profile picture of the author kaymehelp
    well , you should have tough of that before buying the product, you had to check the site and see if they offer a refund or not
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  • Profile picture of the author warreng
    I agree with WillR. Could it be that after watching the videos after 6 hours, that you were going to be cured? Being cured means to conquer the FEAR of flying. It sounds like you are taking the easy way out instead of tackling your fears..
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  • Profile picture of the author Zakhar
    Did you buy this from Paypal? If you're under the 45 days then you can go about submitting a complaint through PP - good luck.
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  • Profile picture of the author vjboc
    $200.00 seems like alot of money for a 6 hour video. In this situation it comes down to what their return policy. It is hard to get returns on Videos, DVD, CDs etc. You can't even get a return from Walmart for a $5 DVD unless it was unopen.
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  • Profile picture of the author Nigelonthenet
    If you paid via paypal you will get your refund,put in a dispute with paypal, they will give you your refund no matter what...
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  • Profile picture of the author Anonymous Affiliate
    If there is no refund promise in the sales page, then you should not ask for a refund. You should know the conditions before buying.
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  • Profile picture of the author Mark Hess
    Without seeing the sales page, it's tough for any of us to see the type of promises that were made. There's a difference between how many physical products are sold versus digital ones.

    You don't see nicotine patches being advertised the same as quit smoking Clickbank products are being sold using every type of over the top claim and hype they can possibly squeeze on the page.

    I would check with the payment processor you went through and read THEIR refund policy or TOS. Recently I purchased a $600 web script and would have been screwed if it weren't for (in my cause Plimus's) refund policy.
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  • Profile picture of the author mywebwork
    Originally Posted by skyisblue View Post

    the product owner says that he doesent offer guarantee
    It would seem to me that you have answered your own question.

    Sorry about that!

    Bill
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