My Web Host Changed Servers..Now My Site Is Deleted?? What Should I Do????
I thought what on earth is going on here
So I try to log into my cpanel on the 13 Of february
This was the message i saw
-----------------------------------------------------------------------
URGENT NOTICE: Backup all data / files / email BEFORE 9 Feb 2013
URGENT: Do this now or before 9 February 2013 otherwise you will lose all of your data!
******************************
If you haven't yet switched to the new server network and systems you will need to do so by 9th February 2013.
You may continue to use your existing hosting & email facilities however - AFTER 9 FEBRUARY 2013, ALL FILES, CODE, MYSQL, EMAIL AND ALL DATA ON THE OLD SERVERS/SYSTEMS WILL BE PERMANENTLY DELETED & NOT IN SERVICE.
This upgrade is free of charge for all existing customers.
Begin your free upgrade here:
Performing a full backup of your files, MySQL databases and email and all of your important data
Step 1. Login to your old (existing) control panel and perform these back ups. To do this please click here. If you have created any mail boxes in your hosting package these will also need to be backed up using "POP3". EMAIL BACKUPS USING IMAP WILL NOT WORK.
Step 2. To ensure all records are current you will need to re-register with us. Do this free of charge by clicking here.
Step 3. Once you have registered with our new network please login to your account and open a support ticket advising us of your domain name(s) that you have existing hosting packages for.
These will then be cross checked against your existing hosting facilities with us and allocated to your new registration with us. After verification of this you will receive an email/ticket update confirming your upgrade and new server and login details.
Step 4. Upload your files and backups to the new servers and re-create your email accounts/boxes.
Step 5. DO NOT COMPLETE THIS STEP IF YOU HAVE NOT YET COMPLETED STEP 4. Once you have completed step 4 above, change your domain name(s) to point to the new nameservers as follows:
-------------------------------------------------------------------------
So i tried to log into my "old cpanel"
Because they they changed servers a message appeared
Invalid username or password
To log-in please enter your domain name and password
I know for a fact the username and password is correct as its store by a software i have.... anyway i press the Forgotten your password? link
Enter in my domain name and email address
Message showed
Sorry, your email address could not be found. Please contact support.
Please enter your contact email address and domain name so that we can send you a password reset message.
Seems like they changed servers they now have no records of my domain name or email address
So i went to create a new account as they advise in step 3
And I have contacted this hosting company for 4 Day In A Row With No Response
So a few months ago i create a "full backup" well thats what it said
So i tried to restore my website on my current web host turns out the backup is incomplete
They is Extremely Frustrating I contacted them 4 days in a row with no response.. (yes there web hosting was extremely Cheap price.. It was my first website i bought this hosting about 2 years ago i paid upfront for 5 years) but they could not care less....
I spent hundreds of hours on this website now all my efforts have just gone to waste.......
What would you do if you were in this situation????
Your web host decides they are going to change servers and give you less than 2 weeks notice... (mind you i got No Notice i only found out when my domain was redirecting to their homepage)
Its sad i had to come to this forum and complain about my Hosting company but i have no choice.. I feel like i am talking to a brick wall and they could not careless
So What would you do if you were in this situation??
How on earth can a company just say backup all your files or all your data will be lost.......
Someone please reply............................................. ..........
Web Hosting Coupons, Deals & Promos!
Need a Virtual Private Server? www.VPSPlan.com
|~| VeeroTech Hosting - sales @ veerotech.net
|~| High Performance CloudLinux & LiteSpeed Powered Web Hosting
|~| cPanel & WHM - Softaculous - Website Builder - R1Soft - SpamExperts
|~| Visit us @veerotech Facebook - Twitter - LinkedIn
Studies prove happier people have massively more success. It has worked for me. Use this one trick too... Click Here
Total Competition Stomper - Simply the most powerful tactic your IM or Offline business will ever use... See it here!
FREE Upgrades! IMPROVED Email Deliverability!!
|~| VeeroTech Hosting - sales @ veerotech.net
|~| High Performance CloudLinux & LiteSpeed Powered Web Hosting
|~| cPanel & WHM - Softaculous - Website Builder - R1Soft - SpamExperts
|~| Visit us @veerotech Facebook - Twitter - LinkedIn
|~| VeeroTech Hosting - sales @ veerotech.net
|~| High Performance CloudLinux & LiteSpeed Powered Web Hosting
|~| cPanel & WHM - Softaculous - Website Builder - R1Soft - SpamExperts
|~| Visit us @veerotech Facebook - Twitter - LinkedIn