WestHost Fried Again?

14 replies
Can't get to my sites, can't get to WestHost, and can't get to support (they use VOIP). C7 says they're having a problem. That's an understatement.

Last time they went down, it lasted a month.

Anyone else on the same servers or in the same datacenter?
#fried #westhost
  • Profile picture of the author NatesMarketing
    I don't use WestHost, but found their Twitter: https://twitter.com/WestHost

    Appears they're having some issues.
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  • Profile picture of the author salegurus
    Maybe it's time to change your provider?
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  • Profile picture of the author CyberAlien
    After a hosting company went down for a full month, that'd be the last time I use them.
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    • Profile picture of the author paj_mccarthy
      Down for a month?! Was that a typo? And you still use them?

      That's pretty terrible service right there.
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  • Profile picture of the author Boaz Dekel
    do you know the particular server your site is hosted on?
    if yes, check this out: WestHost - Network Status

    if no, you better find out

    as for everybody else, do you know of other hosting companies that offer a similar "netstatus" service as i posted above? i've been using a few hosting providers but westhost are the only ones in my experience that have this.

    looking forward to your input on this.. should be interesting to know.
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    • Profile picture of the author Kingfish85
      Originally Posted by Boaz Dekel View Post

      do you know the particular server your site is hosted on?
      if yes, check this out: WestHost - Network Status

      if no, you better find out
      It says right on their contact page that they're having an outage: Web Hosting, Reseller Hosting, Dedicated Servers, Domain Registration - WestHost

      as for everybody else, do you know of other hosting companies that offer a similar "netstatus" service as i posted above? i've been using a few hosting providers but westhost are the only ones in my experience that have this.

      looking forward to your input on this.. should be interesting to know.
      Yes, every single company that uses a server has the ability to do this. It's also extremely easy to make that page on your own. I mean, if you're basing your service provider off of a status page that contains real or non-existent servers in table, I can throw together a page in a few minutes with a bunch of check marks to achieve that.
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      • Profile picture of the author Boaz Dekel
        Originally Posted by Kingfish85 View Post

        It says right on their contact page that they're having an outage: Web Hosting, Reseller Hosting, Dedicated Servers, Domain Registration - WestHost



        Yes, every single company that uses a server has the ability to do this. It's also extremely easy to make that page on your own. I mean, if you're basing your service provider off of a status page that contains real or non-existent servers in table, I can throw together a page in a few minutes with a bunch of check marks to achieve that.
        well actually it says that the outage has been resolved and the netstatus page confirms this. not that i mind, nor am i trying to defend west host, just being accurate.

        and well, i didn't ask how difficult it is to do, nor if other hosting providers have this capability (obviously they all monitor their own servers, that's out of the question) i was simply asking if other hosting companies offer such status-page to their customers because in my experience, westhost are the only ones that do this. it's great that you have the skills to put together a page that pings all the servers and achieves the same function, but not everyone can do this or has thought of doing it themselves..

        i, for one, am happy to get such monitoring capability directly from the hosting provider without having to frankenstein a solution of my own.

        EDIT: just noticed your Liquilayer Technologies affiliation. i have no intention making this into a whole debate which hosting company is better, just responding to Kirk Ward's original post.
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        • Profile picture of the author Kingfish85
          Originally Posted by Boaz Dekel View Post


          EDIT: just noticed your Liquilayer Technologies affiliation. i have no intention making this into a whole debate which hosting company is better, just responding to Kirk Ward's original post.
          No big deal - my point was that while there are a few web hosts that enable the monitoring feature for public access, there are MANY that do this & create fake entries giving the appearance that they're larger, or use all static content so nothing ever appears down. In the real world, things happen, services go down etc etc. Mostly, you'll find this in line with the kiddies running around titling themselves as CEO's.

          My take on it is out of sight out of mind - by not enabling, you're using the security by obscurity approach as it's labeling your hostnames. Could you still find them? Sure, it just takes a little more work.

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  • Profile picture of the author Sue McDonald
    I am amazed at your patience - a month and no site! I think you should seriously look at changing to another hosting company.

    In a month you would lose all your forward momentum and how do you go without a site. If you are truly treating this as a business make the decision to change hosting providers.
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  • Profile picture of the author Lloyd Buchinski
    I have my sites pinged for their status every 15 minutes. In 4 years they have never been down more than 2 pings at a time. There only were a couple of those down for 2 pings and they were at about 2 or 3 in the morning, so I assumed routine work.

    I'm not sure just what my limit is, but if it got to more than a couple of hours without at least an answer, I would have everything uploaded to a new host.
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    • Profile picture of the author Kirk Ward
      Sorry to be late checking back in. I have been online all day learning how to use Stripe (http://stripe.com) which looks like it will be my payment processor of choice, going forward.

      Anyhoo, I was on with WestHost support today and they got a massive DDOS attack against one of their servers yesterday. Only being out for a few hours after that type of attack is good work, I think.

      About the month thing for me. The actual sites that were out a month for me weren't very active. My main sites were back up in just a few days. I did experiment with HostGator in that time, and went back to WestHost because of the level of flexibility their servers gave me for the price. (I am still on 1997 pricing with them. Been there awhile.)

      Cheers
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      "We are not here to sell a parcel of boilers and vats, but the potentiality of growing rich beyond the dreams of avarice."

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      • Profile picture of the author Kirk Ward
        Oh, about that month. A third party testing the fire suppression system at their datacenter did not follow protocol. It was not your typical muckup. They suffered extensively because of someone elses carelessness. The muckup can be found in the web archives if you look for WestHost and Datacenter as the google search terms.
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        "We are not here to sell a parcel of boilers and vats, but the potentiality of growing rich beyond the dreams of avarice."

        Dr. Samuel Johnson (Presiding at the sale of Thrales brewery, London, 1781)
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  • Profile picture of the author Randall Magwood
    Go ahead and switch on over to Hostgator, GoDaddy, BlueHost, or Yahoo Webhosting to avoid this lack of concern for customers. Shoot... Freehostia doesn't even have these kinds of problems.
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  • Calling customers ..they have over 80,000 customers ..do the math ..

    and you do have an offsite back up plan in the future ..in place now ..?

    you do have separate daily or hourly incremental ..backups of what is on the machine(s) that you use for dev and to post here ..don't you all ..?
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