Stay away from MailChimp - Read my story

37 replies
Hello Warriors,

Don't even think about opening an auto responder account with MailChimp. Today they've decided to shut down my autoreponder account. Why ? For what reason ? All I could get was an auto generated email about Spam filters getting more and more sophisticated.

I was diligently serving my small (but growing) list with useful advice, information and excellent articles. I had great response from people in my list and I was extremely careful to send useful information related to my niche. Why do they think I am a risk ? I don't know as the Chimp wouldn't say ! Maybe they are doing too well and they need to cut down the number of their customers

I read some terrible stories about Mailchimp before I joined but I didn't believe them until now. So do yourself a big favour and stay away from Mailchimp. If you have an account with MailChimp then I strongly suggest you to look for alternative auto responder.

I am looking for another provider. I know about Aweber but I am looking for something cheaper as my list doesn't make too much money.

Any suggestions ?

Thank you
Jack
#mailchimp #read #shut down account #stay #stay away #story
  • Profile picture of the author sbucciarel
    Banned
    If you were sending them affiliate offers or make money online offers, it's always been against their TOS.

    Prohibited Content and Industries

    Don't use MailChimp to send anything offensive, to promote anything illegal, or to harass anyone. You may not send:

    Pornography or other sexually explicit Emails
    Emails offering to sell illegal substances
    Emails that violate the CAN-SPAM Law

    Also, there are some industries that send certain types of content that result in higher than normal bounce rates and abuse complaints, which in turn jeopardize the deliverability of our entire system. No offense intended, but because we must ensure the highest delivery rates possible for all our customers, we do not allow businesses that offer these types of services, products, or content:

    Illegal goods or services
    Escort and dating services
    Pharmaceutical products
    Work from home, Internet Lead-gen, Make money on online opportunities, etc.
    Online trading, day trading tips, or stock market related content
    Gambling services, products or gambling education
    Multi-level marketing
    Affiliate marketers
    Credit repair, get-out-of-debt content
    Mortgages and/or Loans
    Nutritional Supplements, Herbal Supplements or Vitamin Supplements
    Pornography or nudity in content
    Adult novelty items or references in content
    List brokers or List rental services
    Marketing or sending commercial email without proper permission
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    • Profile picture of the author MartinPlatt
      Originally Posted by sbucciarel View Post

      If you were sending them affiliate offers or make money online offers, it's always been against their TOS.

      Prohibited Content and Industries

      Don't use MailChimp to send anything offensive, to promote anything illegal, or to harass anyone. You may not send:

      Pornography or other sexually explicit Emails
      Emails offering to sell illegal substances
      Emails that violate the CAN-SPAM Law

      Also, there are some industries that send certain types of content that result in higher than normal bounce rates and abuse complaints, which in turn jeopardize the deliverability of our entire system. No offense intended, but because we must ensure the highest delivery rates possible for all our customers, we do not allow businesses that offer these types of services, products, or content:

      Illegal goods or services
      Escort and dating services
      Pharmaceutical products
      Work from home, Internet Lead-gen, Make money on online opportunities, etc.
      Online trading, day trading tips, or stock market related content
      Gambling services, products or gambling education
      Multi-level marketing
      Affiliate marketers
      Credit repair, get-out-of-debt content
      Mortgages and/or Loans
      Nutritional Supplements, Herbal Supplements or Vitamin Supplements
      Pornography or nudity in content
      Adult novelty items or references in content
      List brokers or List rental services
      Marketing or sending commercial email without proper permission
      Isn't that kind of self-defeating?

      I have AWeber, no problems there...
      Signature

      Martin Platt
      martin-platt.com

      Stuck with earning commissions online? Get this get this uncensored affiliate marketing guide for free (sold as coaching for $4,997)

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      • Profile picture of the author Newbieee
        Originally Posted by MartinPlatt View Post

        Isn't that kind of self-defeating?

        I have AWeber, no problems there...
        thats what i tot, but thats their problem.

        They decide which kind of customers they want.

        Unfortunately, unknowingly wrong customers get burnt too.
        Signature
        Pain is a perception, so is defeat & happiness!
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  • Profile picture of the author rmolina88
    Aweber or Getresponse is honestly the cheapest you'll get.

    If you're not willing to pay for an autoresponder, then you'll have trouble maintaining your list.
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  • Profile picture of the author onSubie
    Originally Posted by JackCronfield View Post

    ... my list doesn't make too much money.
    Jack
    It might be that.

    Some ways of building or monetizing it are not allowed. Especially if you are using it as part of an affiliate business- even if you send traffic to a blog hosting affiliate links and don't actually put affiliate links in the email.

    You said there was no explanation. Did you read the ToS?

    11. Anti-Spam and Abuse Related Rules
    f. Prohibited Content and Industries ... ... we do not allow businesses that offer these types of services, products, or content:
    • Work from home, Internet Lead-gen, Make money on online opportunities, etc.
    • Online trading, day trading tips, or stock market related content
    • Multi-level marketing
    • Affiliate marketers
    • Nutritional Supplements, Herbal Supplements or Vitamin Supplements
    • List brokers or List rental services
    • Marketing or sending commercial email without proper permission
    • (some items deleted for brevity)


    Would it be any of those?
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    • Profile picture of the author JackCronfield
      But they say here :"We don’t hate affiliate links. Our system just automatically scans for links that are blacklisted by spam filters. That’s what keeps our delivery rates so high."

      Also: "Bottom Line on Affiliate Marketing Links If you're an author or professional blogger or business owner that sends permission-based emails full of content that your recipients are expecting, and the content isn't risky (as defined in our terms of use), and you don’t violate any spam laws, you will likely never experience any problems using MailChimp even if you include affiliate marketing links"

      This is the reason I am confused (Their spam filters may be confused as well..)
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      • Profile picture of the author CyberAlien
        Originally Posted by JackCronfield View Post

        But they say here :"We don't hate affiliate links. Our system just automatically scans for links that are blacklisted by spam filters. That's what keeps our delivery rates so high."

        Also: "Bottom Line on Affiliate Marketing Links If you're an author or professional blogger or business owner that sends permission-based emails full of content that your recipients are expecting, and the content isn't risky (as defined in our terms of use), and you don't violate any spam laws, you will likely never experience any problems using MailChimp even if you include affiliate marketing links"

        This is the reason I am confused (Their spam filters may be confused as well..)
        Since when did KB articles start superseding a company TOS lol
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      • Profile picture of the author Alexa Smith
        Banned
        Originally Posted by JackCronfield View Post

        But they say here :"We don’t hate affiliate links.

        This is the reason I am confused (Their spam filters may be confused as well..)
        It is confusing. They give inconsistent information, Jack.

        Just read this post of Tina's: http://www.warriorforum.com/main-int...ml#post3762385

        Here's the reality: nobody actually "needs" a free autoresponder.

        People only imagine that they do, and that there'll be some long-term benefit to starting that way, and that in some meaningful sense it'll be better than not having one at all.

        Aweber charges $1 for the first month and $19 per month thereafter. GetResponse gives a month free (or is it for $1? No, I think it's free) and then charges $15 per month. If you're not covering $15/$20 in two months, the reality is that you don't have a business at all, and that's not something that using a free autoresponder is somehow, magically, going to correct.

        In my opinion, using a free autoresponder is one of the very most ill-advised and misguided things one can do, in internet marketing.

        Few people are more keen on list-building than I am, but I think for most people it's better to start without an autoresponder, temporarily, than it is to use a free one. And (unlike the situation with regard to free hosting), with autoresponders it IS specifically the fact they're free that causes the potential disasters/risks, in my view.

        The question you have to ask yourself is whether it can possibly be wise to entrust the safe-keeping and security of your business's greatest, most important and least replaceable asset (your list) to a company whose business model is that of being a free autoresponder. I think that it's generally right at the start of their internet marketing careers, when people understandably have the least judgement about such situations, and the least awareness of the facts and realities involved, that such mistakes tend to be made.

        I suspect that people imagine something along the lines of "Well, I can always start with a free autoresponder until I've made some money, and then make the switch to a better one". Usually, one can't easily do that. Moving established lists from one autoresponder company to another is typically hugely difficult, and very commonly results in all one's subscribers needing - at best - to opt in all over again. Many Warriors have commented here that they've lost between two-thirds and three-quarters of their lists, this way!

        Some people just shrug and say "Well, you can always back it up regularly, can't you?". Easily said. What are you going to do with it, after you've "backed it up"? How are you going to import it elsewhere? Who's going to allow you to import it elsewhere, and under what conditions? (People don't always think about these problems. But the experience of Warriors who have actually had to try to do this seems to me to point to its being something of a nightmare and a disaster).

        In the case of Mailchimp, obviously enough, the situation's very clear to anyone willing to make the effort to read their Terms of Service. In the case of other "free autoresponders" (of which there are several), it's usually very much less clear, unfortunately. Typically, those recommending one, in my opinion, are only recent list-builders themselves and may not yet be aware of some of the longer-term pitfalls.

        Some of these companies even attach to every email their customers send out to their lists a clickable link advertising their own free service! It's literally the autoresponder equivalent of having a little website advising people about <whatever> sitting at Yola, with a big clickable link at the bottom of the page advertising "Get your free website here with Yola".

        As mentioned above, some even send their own email, with their own promotional links to some kind of "business opportunity", to your customers/subscribers!!

        Take care. Take the time to do your research and see how other Warriors are saying it looked to their subscribers/customers and why they'll never use a free autoresponder again.

        Some of these companies also don't yet have a very well established business model. Who really knows if they're still going to be there 3 years later? But if they're not, that can be an absolute disaster to your business!

        On previous occasions when I've made that point, someone with a financial interest in a "free autoresponder" business has replied, mentioning that I don't know that Aweber or GetResponse will still be there in 3 years' time, either. I honestly think this a pretty silly argument, because it should be clear to all of us that the odds are stacked in one's favour if one uses Aweber (for example) and against one if one uses a "free autoresponder".

        If necessary, I'd make a sale or two without having a list, and then start with Aweber or GetResponse.

        The set-up costs even for internet marketing businesses which do everything professionally, right from the start, are absolutely minuscule ...

        My perspective only - there are others who disagree, of course. One or two of them are owners of free autoresponder businesses.
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        • Profile picture of the author Rod Cortez
          Originally Posted by rmolina88 View Post

          Aweber or Getresponse is honestly the cheapest you'll get.

          If you're not willing to pay for an autoresponder, then you'll have trouble maintaining your list.
          They're definitely not the cheapest.

          Originally Posted by JackCronfield View Post

          But they say here :"We don't hate affiliate links. Our system just automatically scans for links that are blacklisted by spam filters. That's what keeps our delivery rates so high."

          Also: "Bottom Line on Affiliate Marketing Links If you're an author or professional blogger or business owner that sends permission-based emails full of content that your recipients are expecting, and the content isn't risky (as defined in our terms of use), and you don't violate any spam laws, you will likely never experience any problems using MailChimp even if you include affiliate marketing links"

          This is the reason I am confused (Their spam filters may be confused as well..)
          Their actions and TOS say otherwise. I didn't like Mailchimp when I tested their service and I still don't like them.

          Originally Posted by Abhik View Post

          Get a life.. Why did you even tried MailChimp? Aweber if far far better than any other Auto Responders.
          Totally unnecssary. And though I've used Aweber for over a decade, I would never claim they are the "best" since no two business owners have the same needs.

          RoD
          Signature
          "Your personal philosophy is the greatest determining factor in how your life works out."
          - Jim Rohn
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  • Profile picture of the author khooster1
    Any thing that is that free cant be that good. That must be a catch somewhere.

    Be smart, spread your list between aweber and getresponse.
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  • Profile picture of the author John Romaine
    Originally Posted by Abhik View Post

    Get a life..
    Man, and I thought my posts were gruff at times
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by John Romaine View Post

      Man, and I thought my posts were gruff at times
      LOL ... the difference is that we know you well enough not to take them "gruffly" even they occasionally look that way.
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    • Profile picture of the author SteveJohnson
      Originally Posted by John Romaine View Post

      Man, and I thought my posts were gruff at times
      They are
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  • Profile picture of the author Mohsin Rasool
    Hi,

    I just wanted to add that Mailchimp is not free as already stated and also that it may
    not be that bad service... let me explain.

    Yes they do not allow IM & Affiliates, so you must check this before you go with them.

    Personally I have account with Aweber and use them.
    But I have a client , a big client, who have his own clients in UK, and most of the time,
    they use this service without any issues with many niche sites and clients they have.

    So maybe Mailchimp is not that bad it maybe
    just not a good fit for IM market?

    Regards,
    Mohsin
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  • Profile picture of the author jvm127
    Originally Posted by JackCronfield View Post

    Hello Warriors,

    Don't even think about opening an auto responder account with MailChimp. Today they've decided to shut down my autoreponder account. Why ? For what reason ? All I could get was an auto generated email about Spam filters getting more and more sophisticated.

    I was diligently serving my small (but growing) list with useful advice, information and excellent articles. I had great response from people in my list and I was extremely careful to send useful information related to my niche. Why do they think I am a risk ? I don't know as the Chimp wouldn't say ! Maybe they are doing too well and they need to cut down the number of their customers

    I read some terrible stories about Mailchimp before I joined but I didn't believe them until now. So do yourself a big favour and stay away from Mailchimp. If you have an account with MailChimp then I strongly suggest you to look for alternative auto responder.

    I am looking for another provider. I know about Aweber but I am looking for something cheaper as my list doesn't make too much money.

    Any suggestions ?

    Thank you
    Jack
    Thanks for sharing your story Jack. I just started looking for an auto responder and list marketing company and thought about MailChimp because they are "free" for a while. I was playing with both them and Aweber. I was probably going with Aweber anyway as their features seemed a whole lot better to me but your story reminds me of Paypal just limiting accounts and ruining lives for no reason! I want no parts of companies like that!
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    • Profile picture of the author Newbieee
      Originally Posted by Abhik View Post

      Get a life.. Why did you even tried MailChimp? Aweber if far far better than any other Auto Responders.
      Wow, that wasnt called for. Seriously.

      Originally Posted by John Romaine View Post

      Man, and I thought my posts were gruff at times
      Hahaha yea, sometimes its understandable, but here, i dont think so.



      Its always good to hear from others, although there are other threads as well. =P
      Like i was just looking through mailchimp and groupmail for their autoresponders as i was looking to try other autoresponder's services, and since i didnt know of such problems pertaining to TOS, i wouldnt have even considered reading the TOS carefully.

      And this thread would have saved me my trouble.
      So really, thank you to the op nonetheless.
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      Pain is a perception, so is defeat & happiness!
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  • Profile picture of the author Steve L
    I've always wondered about MailChimp. Thanks for the heads up. I font send out many affiliate offers to my list but I like to know I can without risking my account.
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  • Profile picture of the author Jeffery
    Another one bites the digital dust.. "I did not listen to all of the experienced marketers and now I lost my [fill in the blank]."

    See those links in Alexa's post? She freely took the time to help you, so please thank her and more importantly follow the links to help yourself.

    Jeffery 100% :-)
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  • Profile picture of the author Tiptopcat
    I suppose it is difficult to justify the expense when you have a list that isn't generating any income at all. Adding the cost of the domain and hosting on topic, this gets to be real expensive.

    I am sorry for the loss of your account.
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  • I've been using aweber for some time now and am very happy with them.
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  • Profile picture of the author Alex Blades
    I have always been against free when it comes to web hosting, domains and auto-responders. Sorry to hear about your loss with them, but you can't skimp on these major tools of IM. It's like a broken record in these forums, you tell people about using free services, and someone always goes ahead and repeats the same thing.
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  • I dropped MailChimp years ago, never liked their interface either.

    AWeber is the way to go.
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  • Profile picture of the author ymest
    I have always hear horror stories about mailchimp! Definitely staying away from it for GOOD! Thanks for the warning!!!
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  • Profile picture of the author ExpertSEOServices
    Ouch! Sorry to hear your results with MailChip.

    I would highly recommend icontact. I have been using them for a few years now and never had any problems
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    • Profile picture of the author JohnMcCabe
      Originally Posted by Alexa Smith View Post

      Aweber charges $1 for the first month and $19 per month thereafter. GetResponse gives a month free (or is it for $1? No, I think it's free) and then charges $15 per month. If you're not covering $15/$20 in two months, the reality is that you don't have a business at all, and that's not something that using a free autoresponder is somehow, magically, going to correct.
      The reality is, some people won't cover basic expenses by the time their trials, etc. run out. That's still no reason to risk everything on sketchy tools. Let's take a look at what the absolute basics for an online business of the type we're discussing here cost.

      Autoresponder ($1 trial + $20/mo for 11 months) = $221
      Minimal web hosting ($5/mo for 12 months) = $60
      One domain name ($10 for one year) = $10

      Total = $281

      If you flip burgers, mop floors, wait on tables or tend bar and make $7/hr net, that's about a 40 hour work week, or just under an hour a week. Take a crappy temp job one day a month - not only will it keep you humble, it will allow you to pay for top-notch tools out of pocket and invest your business earnings back into the business.

      Heck, if you can't find a $7/hr job, don't have a temp agency handy or just won't allow yourself to do anything offline, two Fiverr gigs a week or 8-9 per month will pay for your basic tools.
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  • Profile picture of the author ecoverartist
    I'd like to mention Campaign Monitor. It's not as user-friendly as Aweber and doesn't have the sheer number of pretty templates that Aweber does, but it is customizable, and you only pay when you send emails, not a monthly fee.
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  • Profile picture of the author brettkbrett
    I've shopped around and Aweber is very competitively priced and obviously has the notoriety. Good luck!
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    • Profile picture of the author Tina Golden
      GetResponse starts with a 30-day free trial and is quite a bit less expensive than Aweber until you get up around 5000 subscribers. At that point, the costs are about even.

      The delivery rate is on par with Aweber and they do everything you need to do with your email marketing. Plus, they even have a rep (Jim Ducharme) as a member of the WF who is friendly and can help you if you run into an issue.
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  • Profile picture of the author Randall Magwood
    Go ahead and sign up for GetResponse. Or... keep earning money with your sales letter page only, then when you get to a point where you're earning sales on a daily basis, sign up for Aweber or GetResponse and add all of your newfound buyers into a backend marketing funnel so that you can sell to them again.
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  • Profile picture of the author skyjoe76
    I was going free with mailchimp for about a year until it no longer suit my needs. Two months ago, I switched to aweber for $1.

    Problem is it didn't allow me to import my list without confirming my list again. I lost that $1. Switched again to getresponse after 2 days of aweber.
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  • Profile picture of the author Sue McDonald
    Pretty bad thing to happen but as you say their terms of service clearly spell out what they will and will not allow. A hard lesson learnt I would say. Go with Aweber. I have never had a problem with them. I have a friend trialling Listwire at the moment and he tells me it is going OK but I still prefer Aweber.
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