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Odesk

by TeamBringIt
12 replies
Here is an example: a business owner goes to odesk and wants a new site created. The consultant needs, the passwords for web hosting/registrars. The business owner, puts trust into the consultant and gives passwords.

The consultant, does things, that are not expected of the project/business owner. How does odesk protect itself against such things?

Is there a FAQ/disclaimer that states, such a thing?

Ty
#odesk
  • Profile picture of the author wordpressmania
    No one can ensure the security of your hosting info as you always need a developer to do that for you and you always have to trust them.

    When you are getting remote developer that means you are getting jobs with little price and you always have to trust them.
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  • Profile picture of the author Lloyd Buchinski
    Originally Posted by TeamBringIt View Post

    The consultant needs, the passwords for web hosting/registrars.
    The things to do with registrars are usually quite simple. I would not give a password for one of them, but do them myself.

    If you have problems you can always contact the registrar for detailed information. At least with namecheap the support is good.

    If you do need to give a consultant access to your control panel, I would change the password as soon as they are finished their job.
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  • Profile picture of the author Demetrius
    You should choose the best contractor with good rating to avoid any kind of such inconvenience. oDesk will not take any such responsibility.
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  • Profile picture of the author joshcohen
    Odesk are rubbish when it comes to discrepancies!

    Stay safe and always go with a contractor that has worked at least 10 jobs and has a good rating, make sure to change all passwords after the contractor has finished.
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  • Profile picture of the author Tamer
    Don't work with contractors unless they have 10-20 excellent reviews/feedbacks.

    With the number of service providers out there... you really don't have to take the risk!
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  • Profile picture of the author jcoutu
    It depends on the type of contract used - fixed price or hourly. For fixed price projects, the bad news it that there is little that you can dispute. The good news is that if no payment was made upfront, then the contractor would not be paid. For hourly, you have 4 days (I think) to review the work. If something bad happened, say they deleted the site on accident, you could put in those hours for dispute. If you believed it to be fraud or blackmail, you would be able to bring it to oDesk's attention. They might not be able to get the money back, but they can ban the worker.

    Odesk's policies are here: https://kb.odesk.com/questions/1424/oDesk+Policies

    See 2.10 - dispute resolution

    There is other good advice above:
    - look for workers with good reputations and a number of jobs completed.
    - try not have the worker work on a live site if possible
    - change passwords
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  • Profile picture of the author FakeItTilYouMakeIt
    Banned
    Maybe not directly related to the op's issue but... Other cover-your-butt-on-Odesk advice:

    -if the contract is hourly make sure you put a cap on the maximum number of hours the employee can work.
    -make sure you are checking the contractor's screen shots and activity levels on a regular basis
    -I second letting a short term contractor use remote control for access, we do this with team viewer all the time
    -In my experience it's best to go with an individual contractor instead of an agency contractor. I had several instances of hiring an agency contractor based on great feedback, experience application, English (!) and then come to find out that the one I hired isn't the one doing the work. Just FYI
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  • Profile picture of the author Greedy
    Hire someone with a lot of good feedback.
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  • Profile picture of the author zpoll92
    Noone ensures you that your information will be secure. However after he / she did his / her job, you can change all the usernames and passwords
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  • Profile picture of the author Paul Gram
    Never work with a contractor unless they have plenty of good ratings. Or, if you want to give someone new a shot, give them a few smaller projects first, as a test, and see how they do.
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