Can I get a toll-free number and redirect to different cell phones?

6 replies
Hello warriors,

I am working on a site that caters to wealthy visitors.

If possible I would like to have a toll free number for a virtual concierge service.

I have a small team that's willing to answer phones and I can add VAs as needed.

a) Does a service exist that would let me either on click or on schedule redirect toll-free numbers to various cell phones?

b) If not, does anyone want to work together on getting this made? Would you pay for this service?

Thank you!

Peter
#analytics #cell #number #phones #programming #redirect #tollfree
  • Profile picture of the author teenmoney
    Originally Posted by AffluentGifts View Post

    Hello warriors,

    I am working on a site that caters to wealthy visitors.

    If possible I would like to have a toll free number for a virtual concierge service.

    I have a small team that's willing to answer phones and I can add VAs as needed.

    a) Does a service exist that would let me either on click or on schedule redirect toll-free numbers to various cell phones?

    b) If not, does anyone want to work together on getting this made? Would you pay for this service?

    Thank you!

    Peter
    Peter,

    It's pretty easy to setup a toll free number to call several phones using Google Voice. You just have to have the toll free number redirected to the Google voice number. Then have all the cell phones listed in the Google Voice account. All the phones will then ring. Whoever answers first gets the call. It's easy and free!
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    • Profile picture of the author AffluentGifts
      Thank you, yes I know about Google Voice, but it would get pretty complicated because I don't actually want all phones ringing at the same time and unless I'm mistaken I'd basically have to log in each time to change it. I also just looked it up and the limit is either 3 or 6 destination numbers (it looks like you may be able to have 2 accounts with 3 each).

      I want, say 3-10 people (or more, seems like this should scale in theory) with cell phones / land lines, and a single 800/8xx number, where people can call from the site and have say 2-4 people "on shift" at any time - either by dialing in to a "phone queue" as you would with a PBX, or better simply on a schedule - meaning Bill's cell phone will be "bound" to the 800 number from 8am to 2pm Eastern, Jill is on from noon to 8pm Mountain time, I'm covering 12 hours here and there, redirect to a VA number during slow times or for overflow, etc...

      I don't expect a whole lot of call volume initially, but with VAs in theory you should be able to scale this.

      I know it is possibly because I have used support desks and other software that has this type of feature integrated - I am looking for a service that offers just this without all of the other stuff, and preferably without needing to get my own half-rack of servers to run 100 calls through it.

      I think I'm close to a solution, looks like there are a lot of services around $50 / month (for the middle one, some have unlimited extensions) for the toll free number part, although there are cheaper options. Some of these appear to include an answering service for overflow also.

      But... I still need to know if a toll free number can be configured to ring all / multiple extensions when a call comes in to the main number.

      I may need to do something complicated like forward a few extensions to 2 GV numbers that then forward to 3 phones each, and basically have 2 "shifts" scheduled on each GV account, that way we can allocate a few people and just keep the same schedules.

      Either way, I suppose I should contact some of these companies to see if their solution does what I need.

      If anyone else needs a toll-free number, so far I'm looking at GrassHopper, Kall8, HostedNumbers, RingCentral, and Freedom800 - if anyone has used any of these (or any others), and knows if they will let me have multiple agents with potentially overlapping schedules bound to the same number, please let me know.

      I'll update if I find out more.
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  • Profile picture of the author Rbtmarshall
    No clue, but I would start by looking at the possibility of just giving each client a unique extension from that 800# then forwarding calls from that extension to the client.

    you're probably going to need a business telephone system and a leased line if there's allot of call traffic.

    it's been over 20 years since I've looked at phone systems, and I don't really see what you are trying to do.
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  • Profile picture of the author USA
    Check out eVoice dot com. I use them myself and have been quite happy with them.

    I'm not sure that they will do everything you mentioned but they do offer quite a few customizable features.
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  • Profile picture of the author ronrule
    Try RingCentral.com
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    Ron Rule
    http://ronrule.com

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