Host losing all your files and acting like nothing happened!?

I wonder if this has happened to any of you guys.

First of all, this host (That I am not going to name here) has been great for the past few years. But for the past few months it has been having lots of issues. I had 3 times that their servers were down for up to 8 hours, causing lots of websites to be down including 6 of mine hosted with them.

Tonight, all of a sudden I started receiving this error for all my sites hosted with them:


I logged in to my Cpanel, file manager and to my surprise all my files are gone. I host 5-6 sites with them all WP based, everything was totally gone. Like I had never hosted anything with them.


So, I contacted their chat support (which by the way, they are always very polite and great). Told him the problem, waited like 10 minutes (this is the part that makes me suspicious), he came back and his answer was " which site you are talking about, all your sites are up and running for me?..." So, I check again and surprisingly everything is back up and running. Needless to say, my files are now back as well.

I asked him what he thinks might have caused the problem, and he says, he looked around and can't see anything that could have caused the problem.


Now, while I was waiting that 10 minutes for him to get back to me, I did some research and found a few other people complaining about the exact same situation.

So, that, and that 10 minutes him being gone as soon as I told him my site info, then being back and all my sites being up and running, makes me wonder if they somehow had lost my files or messed up somehow, and he was just restoring it quickly making it look like everything has been fine and I was just seeing things.

Sorry, this is getting long. I just wanted to see if anyone else has had this problem.

And also, I would appreciate any recommendation on a real reliable host. One that you have been for a while and are satisfied with. This company is one of the big ones, so I am really surprised at all the issues they are having lately. But I just can't risk having my sites being down that often.


By the way, just to be clear, I hadn't done anything that could have caused the files being lost or anything like that. In fact I hadn't even login to my cpanel for a few days.

Thank you all in advance.