You Master this...You Master Everything

6 replies
I've heard it all before. Get more traffic; build better software, social media, SEO, etc. These are common topics here at Warrior Forum. While there is a time and place for these discussions, I've noticed as a consumer, many Internet businesses have are missing the mark in one very important area. The GOLDEN key to making more sales is NOT only better marketing. It's better SERVICE.


For example, Kenster's Six Figure Alliance covers many topics other marketer's might cover, except Ken is actively involved in the forum daily and constantly replies to posts. Heck, some days he's just there to say hello and inspire you.


Another service master is Chris Farrell. Chris doesn't cover everything I need to know about Internet marketing, but I don't care. I continue to pay a monthly membership fee because if I have a question or need advice, I know he's there with that famous accent and a cheery disposition. His technical support is stellar. I never wait more than two hours for help, if that! It makes me FEEL GOOD. I can't be sure, but I doubt Ken and Chris stay awake at night worrying about making more sales. After a while their exceptional service becomes the fuel of their marketing machines. They've burned their brands into our brains because of their willingness to go the distance in SERVING us, rather than SELLING us on the latest and greatest one-trick pony.


There's no excuse for neglecting your new and current customers. I understand that everyone doesn't have the budget to hire six extra people to help them, and that's ok. Just do what you can. Make sure you respond to posts, apologize if you've made an honest mistake, let your customers know you CARE. You'd be surprised at what a little encouragement can do.The best marketers make us FEEL good about who we are; Something about them that reminds us of ourselves.
#makes #master #money #people #thisyou
  • Profile picture of the author lucidbs
    I somewhat agree. You should at least have faith and do your own due diligence on the topic or market/niche/system that you are interested in, then take action. Sometimes relying on other guru might be a big flanw but if you found a good guruo to follow, that's of course good to you. But I personally learned and took action and learned this way. Those gurus don't really care after you paid.
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    • Profile picture of the author Dorian Anthony
      I agree lucid,

      There are very few IMer's that support you over a long period of time, once you've paid. I've purchased products that have been advertised as the latest and greatest new toy, but they aren't even complete!
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      • Profile picture of the author Kenster
        Originally Posted by Dorian Anthony View Post

        I agree lucid,

        There are very few IMer's that support you over a long period of time, once you've paid. I've purchased products that have been advertised as the latest and greatest new toy, but they aren't even complete!


        First of all, thank you for the great comments.

        Unfortunately it's true that many marketers ditch customers after they purchase. Obviously they can't be there personally answering questions on a $7 product if they get 5,000 customers in a week, so of course there are limitations. In that case, it's the vendors responsibility to go above and beyond in terms of providing value in the product or service they are offering.

        So there is a balance.

        That's why coaching and mentoring programs are so good...unfortunately they aren't cheap.

        And the truth is that there are a lot of mis-guided marketers/vendors out there. It's unfortunate but the industry has a good amount of garbage in it
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  • Profile picture of the author erwin78
    Hi everyone,

    you have made a good point. If you care you are on the way to success. You cannot be a salesman but a partner or friend.

    Thanks and good luck

    Erwin.
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  • Profile picture of the author theory expert
    Banned
    In other words, if you master customer service you master everything?
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    • Profile picture of the author HeySal
      Originally Posted by theory expert View Post

      In other words, if you master customer service you master everything?
      Well - ya still have to have a good product/service going for you. The point is good customer service won't MAKE your business on its own - you have to have a viable business to start with - but bad customer service will break your business no matter how good your products are.
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      Sal
      When the Roads and Paths end, learn to guide yourself through the wilderness
      Beyond the Path

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