Covert Social Content plugin--anyone?

Yes I am using the theme and the content pull - I have it on about 50 sites - no issues so far?

So this thing scrapes content from other blogs? Does it drop off a little note asking for permission to use the material?

Success: Your reply to this ticket has been successfully submitted




Tracking ID:
ZTH-Y3N-197L (Ticket number: 14640)
Ticket status:
Waiting reply from staff [Mark as Resolved]
Created on:
2013-03-02 04:26:23
Updated:
2013-03-12 19:08:51
Last replier:
Keeyong
Category:
Covert Content
Replies:
10
Priority:
High






Date:
2013-03-02 04:26:23
Name:
Keeyong
Email:
keeyongtn (at) hotmail (dot) com
Message:
Hi Cindy,

I was able to retrieve comments from amazon. But the comments are disabled for posts. Not sure why though.

Can you show me how to enable them?

Here are my details:
Login URL: http://www.pockadola.net.au/wp-admin
Username: admin
Password: _____

Thanks,
Keeyong
Date:
2013-03-02 14:23:53
Name:
Keeyong
Message:
Hi Cindy,

Also the Like button is diabled on posts and homepage.

Can you fix this for me?

Thanks,
Keeyong
Date:
2013-03-04 05:26:12
Name:
Lawrence Munsayac
Message:
Hey Keeyong,

Thank you for the details you have sent. Will forward your request over to Soren for processing. Keep you posted

Regards,
Lawrence M., SJC Support

Date:
2013-03-10 14:15:09
Name:
Keeyong
Message:
Hi Lawrence,

It's been a week so checking in to see if there's any progress yet?

Thanks,
Keeyong
Date:
2013-03-11 07:48:42
Name:
Cindy R
Message:
Hey Keeyong,

You can manage the comments in the Settings>Discussion area of WP.

As to the Like button, please check your configurations in the Theme Options page.

Regards.
Cindy R., SJC Support

Date:
2013-03-11 16:18:58
Name:
Keeyong
Message:
Hey Cindy,

I've already checked Settings>Discussion area of WP and it shows that I've allowd people to post comments on new articles.

As to the Like button, I've checked the configurations in the Theme Options page and everything with the word Like to it is enabled.

However the problem is still there.

Can you fix this for me? I've provided my details so you can login to my WP to resolve this for me and to explain the causes for the problem.

Here are my details again:
Login URL: http://www.pockadola.net.au/wp-admin
Username: admin
Password: _____

Thanks,
Keeyong
Date:
2013-03-11 17:55:51
Name:
Cindy R
Message:
Hey Keeyong,

Thanks for sending in the information.

I have passed this on to our programmer for checking.

Keep you posted.

Regards.
Cindy R., SJC Support

Date:
2013-03-12 05:40:00
Name:
Lawrence Munsayac
Message:
Hey Keeyong,

Comments have have been enabled, in settings->discussion they are set to enabled. But as the option says it only effects new posts. Any posts created when this option was disabled would not allow comments, only new posts created after this option is enabled will allow it. Hope this helps.

Regards,
Lawrence M., SJC Support

Date:
2013-03-12 14:49:52
Name:
Keeyong
Message:
Thank Lawrence. What about the other problem "Also the Like button is diabled on posts and homepage"

All Likes are enabled or checked as Yes in the Theme Options, but when I click on the Like button it's not working.

Can you fix this for me too and explain the cause for the problem?

Thanks,
Keeyong
Date:
2013-03-12 18:15:45
Name:
Cindy R
Message:
Hey Keeyong,

Make sure that you have linked your site to your FB account...by entering your FB ID in the required field in the Theme Options.

Regards.
Cindy R., SJC Support

Date:
2013-03-12 19:08:51
Name:
Keeyong
Message:
Hi cindy,

There is no such FB ID option or FB ID required field in the Theme option. This is really getting stupid. I provided my WordPress details for you for a reason - to login and check it and fix it. That's the second time I've mentioned that. Further, I find it silly that I had to mention the other problem being this one, didn't you read the ticket? That's why I'm saying this is stupid!

And it's been over a week and you seem to think this is ok because you make no apologies for it, again. Why do issues and delays like this keep happening with this service? You seem to not care about this because this is the second time this has happened. Why don't you just login, have a look, and fix the problem instead of this writing back and forth about stuff like a FB ID requirement that is not even in the Theme Options, which you should already know about because you created it?

This is really silly, stupid and a waste of my time Cindy, I don't see why this should happen again and again and again. I did provide my details so you can login to check it out and fix it. And again I don't think anyone should go through this, which you aren't taking very seriously.

I'm going to let Athony Aires, Brad Gosse, and the Warrior Forum community know about this. I've invested in three of your products, provided my details so you can check it out and fix it. I have a business to run and I'm not happy about writing back and forth over stuff you should already know.

I need this fixed!

Thanks,
Keeyong


Date:
2013-03-12 19:08:51
Name:
Keeyong
Message:
Hi cindy,

There is no such FB ID option or FB ID required field in the Theme option. This is really getting stupid. I provided my WordPress details for you for a reason - to login and check it and fix it. That's the second time I've mentioned that. Further, I find it silly that I had to mention the other problem being this one, didn't you read the ticket? That's why I'm saying this is stupid!

And it's been over a week and you seem to think this is ok because you make no apologies for it, again. Why do issues and delays like this keep happening with this service? You seem to not care about this because this is the second time this has happened. Why don't you just login, have a look, and fix the problem instead of this writing back and forth about stuff like a FB ID requirement that is not even in the Theme Options, which you should already know about because you created it?

This is really silly, stupid and a waste of my time Cindy, I don't see why this should happen again and again and again. I did provide my details so you can login to check it out and fix it. And again I don't think anyone should go through this, which you aren't taking very seriously.

I'm going to let Athony Aires, Brad Gosse, and the Warrior Forum community know about this. I've invested in three of your products, provided my details so you can check it out and fix it. I have a business to run and I'm not happy about writing back and forth over stuff you should already know.

I need this fixed!

Thanks,
Keeyong
Date:
2013-03-12 19:23:33
Name:
Cindy R
Message:
Hey Keeyong,

We are sorry you feel that way. We are trying our best to assist you as we have all your other tickets. I did login and saw that you have the Sneaky Like set to yes.

The Like is supposed to be a stealth one in the background (that's probably the single most powerful feature in this theme). The Like button will only work if you are logged into Facebook or have your login set to remember. If you are not logged in at FB then the pop up for logging in will appear.

As mentioned in the tutorial video, this is a sneaky like and the status won't show. For 90% of users this will work fine.

If you still experience problems, it could possibly be that you may have a plugin installed that could be in conflict with the Like button. You might need to disable any plugins you have one by one to determine which on could be causing the problem.

Regards.
Cindy R., SJC Support
Date:
2013-03-12 20:04:45
Name:
Keeyong
Message:
I've installed the plugin into a new WordPress site and have deactivated all plugins except this one.

All Likes are checked to Yes even the Sneaky Like feature (I already know what this is).

"If you are not logged in at FB then the pop up for logging in will appear."

That's the problem! How many times do I have to repeat myself?

This is what I said: "All Likes are enabled or checked as Yes in the Theme Options, but when I click on the Like button it's not working."

When I click on the Like button it's not working, there's nothing popping up, i.e., the pop up for logging in is not appearing!

There's a problem with this plugin you need to fix for me.

Thanks,
Keeyong
Date:
2013-03-12 22:19:09
Name:
Cindy R
Message:
I am checking once more with our programmer.

In the meantime, have you checked as well that you don't have a pop up blocker running?

Regards.
Cindy R., SJC Support
Date:
2013-03-12 22:52:20
Name:
Cindy R
Message:
Per our programmer, comments have have been enabled, in settings->discussion they are set to enabled. But as the option says it only effects new posts. Any posts created when this option was disabled would not allow comments, only new posts created after this option is enabled will allow it

Regards.
Cindy R., SJC Support
Date:
2013-03-12 23:32:16
Name:
Keeyong
Message:
Cindy,

The issue is with the Like button not working not the comments. This is why I'm saying this is getting really stupid.

Please get this fixed for me and read the ticket properly.

Thanks,
Keeyong
Date:
2013-03-12 23:32:42
Name:
Keeyong
Message:
I'm posting this to the Warrior Forum.
Date:
2013-03-12 23:33:50
Name:
Keeyong
Message:
I don't have a pop up blocker running.


Date:
2013-03-12 23:49:35
Name:
Cindy R
Message:
We respect whatever you decide to do. We understand how this can get frustrating, but as we said, we are trying our best to assist you through the multiple questions you are posting. In any case, I have asked our programmer to check once more.

Regards.
Cindy R., SJC Support
Date:
2013-03-13 00:00:25
Name:
Keeyong
Message:
Cindy,

The Like button not the comments. I have said this numerous times already. The Like button.

Copied and pasted from above:

1. "What about the other problem "Also the Like button is diabled on posts and homepage"

All Likes are enabled or checked as Yes in the Theme Options, but when I click on the Like button it's not working."

2. "There is no such FB ID option or FB ID required field in the Theme option."

3. "This is what I said: "All Likes are enabled or checked as Yes in the Theme Options, but when I click on the Like button it's not working."

When I click on the Like button it's not working, there's nothing popping up, i.e., the pop up for logging in is not appearing!"

And then you say something about comments rather then the issue of the Like button here:

"Per our programmer, comments have have been enabled, in settings->discussion they are set to enabled. But as the option says it only effects new posts. Any posts created when this option was disabled would not allow comments, only new posts created after this option is enabled will allow it"

Do you see why this is stupid?

Then I say:
"The issue is with the Like button not working not the comments. This is why I'm saying this is getting really stupid.

Please get this fixed for me and read the ticket properly."

I shouldn't have to repeat myself and copy and paste the above here for you.

I need this fixed!

Thanks,
Keeyong


Date:
2013-03-13 00:16:46
Name:
Cindy R
Message:
Will let you know once I hear from our programmer.

Regards.
Cindy R., SJC Support


Date:
2013-03-13 01:11:34
Name:
Keeyong
Message:
Thank you for letting me know about this.
Date:
2013-03-13 01:15:24
Name:
Cindy R
Message:
You are welcome.

Keep you posted.

Regards.
Cindy R., SJC Support


Date:
2013-03-13 17:00:48
Name:
Cindy R
Message:
Per our programmer, it won't popup anything if you are already logged in to FB. If you have turned off the sneaky like then there really is not much else we can tell you other than what we have mentioned previously.

The Like button will only work if you are logged into Facebook or have your login set to remember. If you are not logged in at FB then the pop up for logging in will appear.

As mentioned in the tutorial video, this is a sneaky like and the status won't show. For 90% of users this will work fine.

You can also check if you may have a plugin installed that could be in conflict with the Like button. You might need to disable any plugins you have one by one to determine which on could be causing the problem.

Regards.
Cindy R., SJC Support


Date:
2013-03-15 15:35:21
Name:
Keeyong
Message:
3. "This is what I said: "All Likes are enabled or checked as Yes in the Theme Options, but when I click on the Like button it's not working."

The Likes or sneaky likes are enabled/checked, they are turned on, not off.

"If you have turned off the sneaky like then there really is not much else we can tell you other than what we have mentioned previously."

I already said:

"The Likes or sneaky likes are enabled/checked, they are turned on, not off."

I need this fixed!

Posting this to the warrior forum again and will continue to do so until resolved.

Thanks,
Keeyong

Date:2013-03-15 18:57:20Name:Keeyong
Message:
Alright all is resolved!

I unchecked the mark for the sneaky Like Button located in the Theme Options.

This was a bit confusing and yes you can click the Like Button and the Like will show up as a post on your Facebook - provided you're already logged in!

[You still have to log into Facebook to Like or use the Like button]

You could at least unchecked it for me and then explain it like:

Go to theme options > uncheck the sneaky like button. This will enable the pop up to show then you can login to facebook to like.

Or to use the sneaky Like button:

Go to theme options > check the sneaky like button. This will enable the Like button to work by automatically posting the like to facebook without the pop up showing or requesting you to login, because it is assumed you're already logged into your facebook, hence no need for the pop up and the login. In other words, if you're not logged into facebook and you click on the like button, it will not work.

Therefore, both options require you to log into facebook.

I did provide my details for you so you could have done this for me and the issue would have been resolved weeks ago.

So, Keeyong, do you think it's fair for you to SPAM this forum, just so EVERYONE has to see your problems with tech support for this product? I too have a problem with them, but come on man, you have posted this same thing in multiple threads here.

Give us a break OK?