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Sometimes I just get "irked"......

by trippmarxx
20 replies
Have any of you dealt with a buyer that just drove you absolutely nuts?

I had someone recently subscribe to receive one of my free guides. They were hit with a $7 OTO that I had for a product of mine.

They purchased the $7 OTO and completely missed the download link.

So, they get the link to the FREE guide in their e-mail, and they claim that they actually "paid" for the free guide.

In all honestly, they just missed the download link to the OTO.

I then e-mail them to let them know they actually purchased an OTO and must have missed the download link for it.

I send over the link for BOTH guides, just to ensure that they get both of them.

I then get several e-mails saying that I never responded to their e-mails and that I'm trying to "dupe" them!

For $7? Are you serious?

So, I just sent the guy a refund.

I always try to give my customers 100% all of the time, and 150% when it's my fault.

But, sometimes it gets so frustrating when someone doesn't even know what their talking about before they create an argument.

Do you see where I'm getting at here?

Sorry - Just had to vent a little bit. I'm sure you all have been here before, but man, this guy really wore me out! I figured giving him a refund and being done with it was the best idea. I also offered to remove him from my subscribers list.

It's just sad that he was that "unhappy", yet the whole time it was him who couldn't figure out how to open up a file or overlooked his e-mails (I know they were delivered ok, as he's received previous communications from me).
#irked
  • Profile picture of the author Daniel Brock
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    • Profile picture of the author trippmarxx
      Originally Posted by dbbrock1 View Post

      LOL. Welcome to online business.

      This is the story of my life hahaha.

      What I have decided is that some people want you to do everything for them...if you dont, instant accusations of fraud, crusades to ruin your name by writing bad reviews, etc, etc.

      "OMG ITS BEEN 4 HOUR AND I HAVENT GOT WHAT I PAID FOR!!!! YOUR COMPANY SUCKS!!! IM TELLING EVERYONE TO NOT DO BUSINESS WITH YOU"

      Check your SPAM box you idiot!

      EDIT: Lol what do you know, the very next thread I read on WF today:
      http://www.warriorforum.com/main-int...e-lawsuit.html
      The funny thing is, I'm used to impatience. I get that all of the time.

      And, you sort of have to expect that, especially with how technology is today. Everybody expects that they are your ONLY customer and that you need to be there for them every waking moment. One can only do that (or make it appear like that) for so long.

      Things happen with automated systems. They can mess up. That's why I'm there to reply manually if they have any issues, whether it be their fault, the autoresponders, or mine.

      But, I guess I never really had an issue with anyone who was in their own fault and just didn't want to flat out work with me on it. I mean, I sent numerous e-mails to this guy, and even gave him both links to the products (free one and the one he purchased), and all I got in return was that he was being duped and that I wasn't replying to emails, etc.

      The thing that irked me the most, I guess, was that I was being accused of trying to "dupe" someone out of $7.

      It's just one of those days I guess......
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  • Profile picture of the author ceproductions
    I'm continually amazed at people who don't understand "copy/paste"
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  • Profile picture of the author armadillo
    On the other hand, I recently purchased a WSO which sent me to a OTO directly from the opt-in page--three times. When you closed the OTO page, IT had an OTO page of its own.
    I'm a fairly bright guy, but it took me almost 15 minutes to FIND his stinking download link after I purchased. And then the product was...ummm.... not not up to the usual excellent standards of the average WSO. Its not always the customer that's at fault......
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  • Profile picture of the author Irishman
    It does get tough to swallow sometimes, no doubt.

    My brother-in-law is a Police officer who yesterday was telling me about a call the other day he had to respond to. Unfortunately the call was from the Domino's delivery man who tried to collect the money for the pizza.

    The customers apparently told the delivery guy that they lost their coupon between the call and the delivery, and could only cough up $2. Sadly, even with the coupon they would've owed about 16 bucks plus tip. (I'm not a math major, but something doesn't line up here)

    They took the pie, and gave the $2 and told the delivery guy he had to "deal with it", shutting the door in his face. After several exchanges through the door, and a call from the manager, they called the cops.

    Upon arrival, pie was gone, and instead of a repentant heart over the case of the great pizza dupe, they became angry and blamed Dominos. After shuffling around for spare change that amounted to about $15 worth of nickels and pennies, they called it a day.

    What's worse is that when they were upstairs looking for money, one of them was overheard by the officers that he "had a hundred" to which he was told to "shut up, and put that away!"

    Now, I guess the moral of the story is... actually could be 2 things:

    1. You know you're in a recession when you need a bailout from a pizza you called and ordered.

    2. Some people are just plain shady, pessimistic, and in turn trust NO ONE.


    Thanks for sharing - helps to stay resolved!

    Will
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  • Profile picture of the author Sean Hoffman
    Sometimes the customer isn't right.
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    • Profile picture of the author Michele Miller
      Yes, I've had a few of those customers too. Very annoying because you can't seem to proove to them you've tried your best to get them the product.

      Regarding the post above, about the pizza ordeal, we actually had someone in our town call 911 because McDonald's had run out of Chicken McNuggets ~ WTF!!!

      They did get cited for misuse of 911 thank goodness.
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  • Profile picture of the author winebuddy
    Today - TODAY - I had 2 people say they "messed up" and left the download page and couldn't get back to it.

    I emailed the link to them... once... twice... three times.

    A short time later I hear back from each of them saying that if I didn't respond, they were going to ask for a refund.

    I then emailed them from 4 different email addresses. I actually got thru to one of them. I gave him the link, he types it into yahoo and writes back and says he can't find it.

    Something to be deduced from this (besieds the general public being internet ignorant): sometimes the customer can get your email from your autoresponder but then can't get it from your regular email address. I have had this happen 4 or 5 times in the last 6 months.
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  • Profile picture of the author MarkWrites
    These are all frustrating situations, and sadly somewhat common.

    The most annoying mindset I see these days (online and offline) is when someone sees what is for sale, sees the price, pays the price, then decides its not worth it and claims they were "ripped off". You cannot be ripped off if you voluntarily paid for something and there was no deception.
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    • Profile picture of the author trippmarxx
      Originally Posted by MarkWrites View Post

      These are all frustrating situations, and sadly somewhat common.

      The most annoying mindset I see these days (online and offline) is when someone sees what is for sale, sees the price, pays the price, then decides its not worth it and claims they were "ripped off". You cannot be ripped off if you voluntarily paid for something and there was no deception.
      That, and you also have to deal with the fact that there are many "serial refunders" out there who screw us over every now and then.

      Although that sucks, the money is just too good to stop making info products

      It's funny though. While refunds tend to come in at a fairly low rate with my products, I tend to see more refunds for products that I have prices for less than $10. And also more people who waste time by placing PayPal disputes claiming that the purchase was "unauthorized"....

      Just an odd trend that I've noticed since I started creating and selling my own products.
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  • Profile picture of the author Sheryl Polomka
    Oh yeah, those pain in the butt buyers I've had my fair share of them. Most of time it is just best to deal with it, forget about it and move on, although I know every now and then you get one that are a bit harder to move on and forget.

    The joys of Internet Marketing
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  • Profile picture of the author MarkWrites
    We all know that the vast majority of buyers usually run through the purchasing process with ease, but those few bad apples sure do stick out don't they?
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  • Profile picture of the author alvinhuang
    Here's my opinion.

    These sort of unreasonable customers are part of doing business. In fact it's usually factored in as a cost of doing business. They waste our time and money.

    But...

    If you aren't getting alot of these unreasonable people as customers. It just means you aren't marketing hard enough. =)

    So its quite ironic, I want more of such unreasonable customers. Because they make up around 1% of my sales. The more I have, on average it means my business is getting much bigger.

    This is definitely a more positive way to look at it. =)

    Alvin Huang
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    • Profile picture of the author Roy Carter
      Originally Posted by alvinhuang View Post

      Here's my opinion.

      These sort of unreasonable customers are part of doing business. In fact it's usually factored in as a cost of doing business. They waste our time and money.

      But...

      If you aren't getting alot of these unreasonable people as customers. It just means you aren't marketing hard enough. =)

      So its quite ironic, I want more of such unreasonable customers. Because they make up around 1% of my sales. The more I have, on average it means my business is getting much bigger.

      This is definitely a more positive way to look at it. =)

      Alvin Huang
      That's right Alvin.

      I had a conversation with Matt Bacak (name drop time) at an event we were both speaking at in London and he was saying the same thing. There are always going to be people who cause issues like this.

      A certain percentage of the community of buyers. And if you are marketing hard you are going to get your fair percentage of them. Ergo the more of those you get the more money you'll be making because the overall numbers of people you'll be reaching will give you more overall sales (including the bigger percentage of non-troublesome customers).
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      • Profile picture of the author countonuspr
        People are so skeptical nowadays it seems that from my experience the second they aren't taken to a download page they scream fraud even if they clicked off the window or whatever the case may be. It is amazing! I have opened my support desk to people calling me a con artist and a fraudster because they didn't get their download link and the best part of it all was that it was a $1 purchase! Some customers never do cease to amaze me.
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        • Profile picture of the author MarkWrites
          Originally Posted by countonuspr View Post

          People are so skeptical nowadays it seems that from my experience the second they aren't taken to a download page they scream fraud even if they clicked off the window or whatever the case may be. It is amazing! I have opened my support desk to people calling me a con artist and a fraudster because they didn't get their download link and the best part of it all was that it was a $1 purchase! Some customers never do cease to amaze me.
          Sadly, some customers have a reason to behave this way (not for a dollar purchase though!). There are so many scammers and people selling either bogus or worthless material that it can be understandable at times when someone thinks the minute something doesn't go as planned that this is just another example of an online scam. Plus, there are so many warnings to look out for scams that people are sometimes trained to be going into every transaction with at least a minor amount of skepticism.

          Most people who have a few online purchases under their belt understand the ropes and all that can go right or wrong in the purchasing process.
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  • Profile picture of the author Kyle Tully
    I had a guy send a complaint that the $10, 22-page ebook he bought from me didn't have page numbers.

    (Even though last time I checked most PDF readers show the page number anyway.)

    I had a few minutes up my sleeve, so I personally updated the doc and added page numbers, and sent him an email with an apology and a link to the updated file.

    Didn't even get so much as a thanks
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    • Profile picture of the author Sean Kelly
      Sometimes the customer IS right, your server screwed up and your email to them was blocked by their ISP or delayed by your autoresponder service.

      Not the customer's fault.

      Sean
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      • Profile picture of the author trippmarxx
        Originally Posted by Sean Kelly View Post

        Sometimes the customer IS right, your server screwed up and your email to them was blocked by their ISP or delayed by your autoresponder service.

        Not the customer's fault.

        Sean
        Sean, you're right. I never said the customer is always wrong. That would be idiotic of me to even claim such a thing.

        In this specific instance, they were e-mailed several times to have the issue corrected.

        The funny thing is, they even replied to one of my e-mails that I had sent them over (the one with the download links intact), claiming that I never e-mailed them.

        So, in this case, they were wrong. The proof was in the pudding. They just didn't even bother to look at what they were even replying to.
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  • Profile picture of the author sbucciarel
    Banned
    I deal with customers all the time and I find that the majority of my customers are absolute newbies when it comes to technical stuff. It takes patience. Giving the refund was probably the best thing you can do. Since I deal with the n00bs so frequently, I go out of my way to try to explain things to them or at least point them in the direction of a simple tutorial.

    I vaguely remember being a n00b once and committing some serious online fauz paus.
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    • Profile picture of the author trippmarxx
      Originally Posted by sbucciarel View Post

      I deal with customers all the time and I find that the majority of my customers are absolute newbies when it comes to technical stuff. It takes patience. Giving the refund was probably the best thing you can do. Since I deal with the n00bs so frequently, I go out of my way to try to explain things to them or at least point them in the direction of a simple tutorial.

      I vaguely remember being a n00b once and committing some serious online fauz paus.
      That's exactly what I did here. I don't think I could've explained it any easier.....

      I'm used to newbies and always take the extra time to help them out, but when all the help you can provide isn't enough or easy for them to understand, no matter how hard you try, it's better to give them their money back and move on.
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