Hosting advice please

by fionam
21 replies
Hi there
I wonder if you can help. I have had a site of mine hosted by a private company charging £72 a month. I want to leave this hosting and go to something cheaper. When i requested this i was told they would have to charge £300 to do a full and proper service or £70 to pack it up on a no support, no installation basis. Is this normal? Is it good practice that you can't leave a host without paying whatever the host demands? When i signed up i did not know that i wouldn't be able to get someone else to move the site nor have to pay this sort of money. What do you think, any help much appreciated? Thanks.
Fi
#advice #hosting
  • Profile picture of the author SEOExpert999
    Yes you can find people on freelancer.com, craiglists and many more. You can also learn how to use FTP to transfer your files and zip up your database if you have 1 and then transfer it yourself. For much cheaper than that.
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    • Profile picture of the author fionam
      Thanks, i did find someone on freelancer to do it, but the hosting company said they wouldn't allow anyone else to do it because "there's no FTP access to the server as it's a non-jailed shared hosting environment, which means that other clients' codebase would be accessible by anyone who was logged on to the server."
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      • Profile picture of the author Frank Donovan
        Without knowing what kind of site it is, or what other services are provided, I'd say £72 a month for shared hosting sounds rather expensive.

        You'll need to check the terms, but assuming the hosting company is within its rights, paying a month's sum to get out of the contract might be worth it. That is, if you can find someone to take care of the transfer for less than the £230 difference. Otherwise, you might as well let the host arrange the transfer.

        You should also research other hosting companies first, if you haven't already, just to make sure you can get a better deal (or service) elsewhere.

        Good luck.


        Frank
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        • Profile picture of the author fionam
          OK, good thanks Frank
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      • Profile picture of the author jbyte
        Originally Posted by fionam View Post

        Thanks, i did find someone on freelancer to do it, but the hosting company said they wouldn't allow anyone else to do it because "there's no FTP access to the server as it's a non-jailed shared hosting environment, which means that other clients' codebase would be accessible by anyone who was logged on to the server."
        How were you uploading to your site or making changes? Can you gain access that way?
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  • Profile picture of the author Frank Donovan
    Originally Posted by fionam View Post

    Is it good practice that you can't leave a host without paying whatever the host demands? When i signed up i did not know that i wouldn't be able to get someone else to move the site nor have to pay this sort of money.
    Fi, first off, welcome to the forum.

    Can you recall the terms of the original contract you signed? For example, what period of time did you commit to? And, as a side issue, is your domain name registered with your hosting company?
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    • Profile picture of the author fionam
      thanks, I don't recall anything about this particular subject. No the domain name is not registered with them.
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  • Profile picture of the author GailTrahd
    Welcome to the forum - definitely a great place to get questions answered.

    It also sounds like you may have used a site builder from the hosting company? In that case it could be that you wouldn't be able to use an FTP client to download your files because some have similar code access. I would let them pack it up for the month and get out before you start putting good money after bad into it. Once you have the files and the database your new hosting company should be able to help you get the site up and running again.

    Word of caution - do not host with the same company where the URL resides.

    Recommendation: There are lots of different hosting companies and we all have our own preferences. Mine is HostGator. You can get on the phone with a live person, send an email and get an answer. They saved my business a month ago or so. I've been with them for 6 years and my down time has been minimal - negligible - I've never known the site to be down and I'm there almost daily.
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    • Profile picture of the author fionam
      Thanks Gail, great to have such a community. It sounds like a good idea to give Hostgator a try if/when i can get the site packed up. Thanks
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  • Profile picture of the author Lloyd Buchinski
    If it's an html and css site, you don't need ftp access to save it. You can just go to the source code of each of the pages and save those. It would be a bit more work than a normal back up, because you'd have to save each page and each image individually.

    To save the css, get the web developer toolbar for firefox, click on edit css, then copy it.

    I could possibly do it for you if you'd prefer that.

    If it's not html, what kind of site do you have, wordpress or Joomla?
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    • Profile picture of the author fionam
      Thanks Lloyd. It is a html site, i just don't have access to the site code. I have an admin/back area where i can make some content changes to the site, but not coding etc.
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      • Profile picture of the author micksss
        Originally Posted by fionam View Post

        Thanks Lloyd. It is a html site, i just don't have access to the site code. I have an admin/back area where i can make some content changes to the site, but not coding etc.
        Ask the company that is hosting your website for the FTP and/or cPanel/control panel login information for your account. Then you can backup everything and hand it over to your new hosting company. If you are not comfortable doing the backup yourself your new web host should take care of everything for you if you can provide the login credentials for them to access your data. Best of luck to you!
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  • Profile picture of the author Matt Kendo
    Bluehost.com has been so helpful, I've been using them for over 6 months and having nothing but great things to say. They charge less than $10/month and hae all the advantages of any other service. Best of all when you have any question, you call, you talk to a real person quickly and they are extremely helpful, willing to spend as long as necessary helping you resolve your issue. And, of course, there is no extra charge for this no matter how many times you call.
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  • Profile picture of the author Alex Mensah
    Originally Posted by fionam View Post

    Hi there
    I wonder if you can help. I have had a site of mine hosted by a private company charging £72 a month. I want to leave this hosting and go to something cheaper. When i requested this i was told they would have to charge £300 to do a full and proper service or £70 to pack it up on a no support, no installation basis. Is this normal? Is it good practice that you can't leave a host without paying whatever the host demands? When i signed up i did not know that i wouldn't be able to get someone else to move the site nor have to pay this sort of money. What do you think, any help much appreciated? Thanks.
    Fi

    Hi hope this helps when I moved from bluehost to hostgator - Hostgator transferred my sites over for me and they offer that kind of service for
    people moving over from their current host. Maybe this will benefit you
    rather than forking over money for a freelancer.
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    • Profile picture of the author fionam
      Yes, thanks Alex, that could be a solution and others have also recommended hostgator so worth looking at, appreciated. Thanks
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  • Profile picture of the author DubDubDubDot
    What is the name of the host?
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    • Profile picture of the author fionam
      It's a web/marketing company that host it on one of the servers they use, i don't know which host they use.
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  • Profile picture of the author zeroaffiliate
    For a start, i think you can try hostgator which isn't too expensive. Talk to their live support and ask them for help. I think they would be able to get things done for you.
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  • Profile picture of the author Jim35
    I have used hostgator for 8 years. Good service and fair priced.
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  • Profile picture of the author kpmedia
    Hostgator and Bluehost are both owned by EIG. (Endurance International Group)
    There's about 50+ more they own. It's really quite lousy. Look it up before signing up!

    There are better hosts.
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  • Profile picture of the author Super Warrior
    Who designed your website or you used a site builder for your website?
    If you've used a site builder from your hosting company then it's very difficult
    to move your site to another host. If you've website files, then you can change
    your host very easily. Also, please tell us from where you got the domain?
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