What's better for your business a free email account or one with your domain name?

13 replies
I've been noticing that a lot of the more successful marketers have been using free email accounts especially gmail for their customer service emails.

I always thought you used an email from your own domain, because it added more legitimacy to your business. Anyone can setup a free email account and all that. Obviously anyone can really setup a hosting account to, so in reality it really doesn't matter.

I was just wondering what anyone else thought.
#account #business #domain #email #free
  • Profile picture of the author TheVCF
    IMHO, an email address with your own business domain name is Much Better and shows More Legitimacy than any "freemail" address!

    I seriously question the legitimacy of someone's business who is using any "freemail" address for any of their business email addresses, particularly if they also don't list / tell me their web site / Domain Name otherwise, you know?

    I hope this all helps and Have a Great Saturday!

    - Michael
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    • Profile picture of the author Sarah Harvey
      Personally it is easy to assume that one is using a free email address because it would be easy to discard of it etc. If you are serious, you will use your real domain email. I do have 3 free email addresses, but those are from the days of even before I owned any type of domain and therefore they are personal.

      I would never subscribe to a mailing list with my legitimate email address though. The amount of spam I would receive would totally annihilate my host
      "Find the problem and provide the solution."
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      • Profile picture of the author Tony Shepherd
        As far as I know you can set googlemail or gmail account to show as though they're coming from your business domains. The same may be true of other free accounts.

        Many IMers haver an awful lot of domain names - so it makes sense to use free email accounts - it filters them through one account. Just set it to reply from the domain suffix it was sent to.

        I personally use a free account because it means I can work from anywhere I can log in to it.

        As for how it 'looks'...I believe it absolutely doesn't matter any more.

        It might even be cool these days :-) but then what would I know?



        My Blog (Tales of a cyber-hippy running an online business from home) - Visit HERE

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        • Profile picture of the author jjpmarketing
          This is my opinion on your own domain name. It doesn't always mean it will be better, because some free email companies like hotmail, gmail, yahoo, etc. will still treat your email like spam unless it has the proper "certificates in place". That may not be the exact terminology for it. It is something like a verified identity so they know the email isn't spoofed. It is also for that reason that the gmail hidden behind a domain name is probably not a good solution either.

          Your best solution would probably be to have your own exchange email server. You can get hosted solution for around $20 per month I believe... using whatever domain you choose. I believe the issue with the normal hosting getting treated as spam, is due in part to shared hosting using the same ip for multiple websites.

          Another advantage to having the hosted exchange server, is you can also get access to Exchange webmail which functions just like Microsoft Outlook on your computer. In addition to that you can add services such as a Sharepoint Intranet.
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        • Profile picture of the author Chris Lockwood
          Originally Posted by Tony Shepherd View Post

          I personally use a free account because it means I can work from anywhere I can log in to it.
          You can do the same with an email address at your own domain. I do.
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  • Profile picture of the author TheRichJerksNet
    Well I have been building websites for over 15 years and I can tell you now with the thousands of customers I have dealt with almost all of them agree..

    It is better to use your own domain name because it does add some form of trust to your possible customers. It's the same reason why so many places join the BBB, Privacy Sites, Use SSL, and etc.. All of these add comfort and trust to the possible customers.

    Think about it, how does this sound to you ...

    " I can show you how to make money online with a very small startup funding. I am a proven marketer that has generated $100,000 every single month from the comfort of my own home. Contact me now at blahblah@freegooglemail.com "

    Now please ignore the ad as the writing is not the point here.. The point is how would that sound to you as a customer ? You claim you can show them how to make money and then you claim you make money but yet you are so cheap you use a free email account. Does not sound very good to me and I know alot of people would be very skeptical of that ad.

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    • Profile picture of the author countonuspr
      By far the best thing you can do is use your own domain name for your e-mail. It is especially important if you are running a business online that sells physical products that are drop shipped for example you would certainly want to use your domain name for an e-mail. You would want to set up e-mails for support@yourdomain.com, sales@yourdomain.com, returns@yourdomain.com, etc. This will help you take a small one or two person operation and make it look like an operation with several hundred employees. It is all about looking more professional so customers are more likely to feel safe with you.
      Paul Counts, Host of the "Count On Us Internet Profits Radio Show"
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      • Profile picture of the author Chirag
        A Free E-mail is ok but in terms of Credibility is a Big NO NO

        I would personally suggest getting an e-mail with your own domain name.

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        • Profile picture of the author eljay003
          If you are running a business on the web, it is ideal to have your own domain name and setup an email with it instead of using those freebie email addresses. Not only it looks professional but it also looks legitimate and credible to your customers. It also gives your business its own identity and can easily be remembered.
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          • Profile picture of the author Carol J Smith
            I completely agree with all the answers you've received. I also feel that a business my be a fly by night type business, when all they have is a free email.
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            • Profile picture of the author yaji
              Free emails like Gmail, Yahoo are much more reliable and userfriendly, plus you don't need to transfer as they are all top-notch. But you'll need your domain name aanyway. So best approach is using your domain name email point to your free email adress - but your clients may not know it and see any difference.

              Thanks, Yaji

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