
Customer Service - Another Winner
A couple years ago it was normal to wait at least one day - and often 2-3 days to get an answer from a large online company.
I posted some time ago about a great experience with Amazon where a problem was handled quickly and efficiently with minimal wait time. I also recently had a great experience when I called Whirlpool about a purchase through their online outlet.
Just had a similar experience with Netflix. If you log into your Netflix account a number is generated at the bottom of the web page. When you call customer service and give them the number they pull up your account immediately. (None of the "name, address, account # conversation) I was on the phone less than 2 minutes and my problem with completely solved. I was "on hold" about 15 seconds.
When big business is evolving customer service to these levels, we'll have to run fast to catch up. Good thing to keep in mind when you set up a customer service desk.
kay
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⨠Here's How to Make Your First $177 Online
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⨠Here's How to Make Your First $177 Online
This Week Using the Piggyback Method...
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