In my case it's coming from a kind of suspicious affiliate through the w+ platform. I say suspicious because he has no profile here on the forum, he has had 1 sale in 1 hop which equals to an EPC of $47.
Today I heard from paypal that this guy attempts a chargeback claiming someone else had made an "unauthorized purchase" using their PayPal account.
I have absolutely NO problem what so ever, giving a client a full refund (luckily I haven't seen a refund yet, before this one), but this one is a bit problematic, since it's an affiliate who speculated in the following (it seems).
1) w+ affiliate signs up
2) buys through own affiliate link
3) contacts paypal, claiming it was someone else who bought from their paypal account
Paypal then contacts me, telling me they're investigating the process and has set the payment 'on hold'. They say I need to make a decision, but I only have 3 options:
- I don't want to spend time and effort proving the guy was indded the same, and just wanted access to my membership materials, his money back and a free product. I don't want to do this, since it's waste of my time, and I want a guy like that out of my system anyways.
- On the other hand I can choose to take responsibility and give him his money back. I really want to do this, but I do have 1 convern and thing that - in this case - annoys me and keeps me from doing that (therefore writing this post instead).
The problem is that he earned a $11.whatever commission when I bought through his own affiliate link in the w+ system. when I then look up the sale info in w+ and push the "refund" button, nothing happens.
I've heard that the w+ affiliate needs to approve the refund, and that the vendor doesn not exclusively controls this, which worries me a bit...
Because obviously this affiliate has an interest in using this "loop hole", and since I can't refund through the w+, without a "refund request" being made in that system, because he made a paypal chargeback - it looks like he can bank the $11 affiliate commission every time he does this.
It annoys me he can get away with this, but I've pushed the refund button several times in w+ - nothing happens (a pop up does come up, stating that the refund should appear in minutes in the stats, but no...). The other ones do turn red (block, blacklist etc).
Have any of you experienced this? I've wasted most of today, trying to go back and see what I could possibly have missed, - not because of the money (it's only $11 bucks), not because I don't happily give refunds with no questions asked (should I ever get any)... but if I explained myself I guess you can see and agree that this shouldn't be possible.