I sell Digital Products (PHP Scripts) on my website using PayPal to accept payments from my clients. Whenever I receive payments from clients I send them the purchased product via email. Clients install the product and our system track each installation.
From my previous sells, I received 2 PayPal payments reversal notice. I sent the product to both clients and they are using my product. How can they ask for the refund without any reason. It's totally unfair with me.
In previous dispute I tried to clear my side to PayPal by providing "product sent proofs" (email sent screenshot) and "client using my product proof" (installation track), but PayPal didn't considered my proofs and turned down the dispute. My another dispute is pending and I'm expecting the same with this dispute.
1) Does anybody have same experience with them?
2) Why PayPal is penalizing me (seller), though I've proofs of client using my product?
3) How can I avoid Payment Reversal for my digital product selling business?
4) How can I avoid fraud payments on my website using PayPal?