How to deal with customers who want to rip you off?
So I have a customer who I have been communicating with for the past couple days.
I delivered my service to him as per my website. He complained that I never replied to any of his e-mails, even though on the outbox, all the emails have been sent to his email address. I answered his emails in a very timely and professional manner.
I sent him the log in information to track his order and that all the service have been properly and authentically delivered, as promised on my website.
He then starts being difficult and saying that I should have sent him the e-mail notification (which I did) and without discussing this with me, he contacts PayPal to dispute the order, just after the order has been complete.
Paypal has now deducted the amount out which he paid for.
I now have to deal with Paypal to dispute the charges as it costed money on my end to create the service for him... on top of that, he is pestering me on Skype and asking me irrelevant questions and services which I do not offer on my website.
His emails goes something like this "You should have.... I will give you the benefit of the doubt......You understand?...right..also
I don't mean to sound like a smarty...but If you just dropped the ball....I'm cool If you admit it.....actually I think that Is quite awesome...I'll have my assistant watch it and drop the case in the morning..."
I have delivered exactly what he ordered in a timely and professional manner. Now, I am stuck with having to call PayPal to dispute the charges which he opened. He basically stole my time and money. Needless to say, I am upset and now he is acting belligerent and pretending like nothing happened.
Has anyone ever had customers who try to rip you off and take advantage of the services you offer?
I delivered my service to him as per my website. He complained that I never replied to any of his e-mails, even though on the outbox, all the emails have been sent to his email address. I answered his emails in a very timely and professional manner.
I sent him the log in information to track his order and that all the service have been properly and authentically delivered, as promised on my website.
He then starts being difficult and saying that I should have sent him the e-mail notification (which I did) and without discussing this with me, he contacts PayPal to dispute the order, just after the order has been complete.
Paypal has now deducted the amount out which he paid for.
I now have to deal with Paypal to dispute the charges as it costed money on my end to create the service for him... on top of that, he is pestering me on Skype and asking me irrelevant questions and services which I do not offer on my website.
His emails goes something like this "You should have.... I will give you the benefit of the doubt......You understand?...right..also
I don't mean to sound like a smarty...but If you just dropped the ball....I'm cool If you admit it.....actually I think that Is quite awesome...I'll have my assistant watch it and drop the case in the morning..."
I have delivered exactly what he ordered in a timely and professional manner. Now, I am stuck with having to call PayPal to dispute the charges which he opened. He basically stole my time and money. Needless to say, I am upset and now he is acting belligerent and pretending like nothing happened.
Has anyone ever had customers who try to rip you off and take advantage of the services you offer?
But I knew the one thing I might regret is not ever having tried. "
~ Jeff Bezos