Olark vs. Zopim vs. Something Else

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I installed Zopim and it has a little icon on the bottom right that says Questions? Click here to chat with us. I'm thinking it would be better to just put a chat box there instead and say speak with a live operator below. Do you guys agree? If so, do you know if there is live chat software that will pop up a chat box directly instead of just an option to pop up a chat box?
#olark #zopim

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